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“A nice stay”

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Park Hotel Suisse & Spa
Ranked #32 of 73 Hotels in Chamonix
Reviewed 31 March 2014

Overall a good stay in centre of Chamonix, good location and nice hotel. The rooms were okay, we had a twin one and superior double room, which was smaller than the standard room with not much space to move around. Also a décor a bit bland for the taste of my parents-in-law. I have to praise the reception staff that was very helpful and attentive every single day. They catered to all our requests, booked restaurants, transfers, got our skipasses. Great, very pleasant and very efficient.
Rooms and bathrooms were clean, no complaints there. I thought the breakfast was a bit expensive value for money-wise, just as the rooms were. The first day the scrambled eggs were simply appaling dry and crumbly, but they got better the next few days. Also boiled eggs should have also include 3 minute eggs and not just the hardboiled. Also, the rooms did not include the bathrobes, which made getting to spa in our swimsuits and some t-shirts over them not the most comfortable experience in the world. Spa was good, even if a bit on the small side, especially when weekend guests started piling up in the evening. But it's great it was included in the room rate. We didn't understand the bar system, we came at about 9.30, got a round of drinks when our waiter came to say goodbye, so we quickly ordered another round, paid and he left. The menu said the bar was supposed to be open by 1 a.m., so not sure whether the receptionists would have taken any orders after that.

Overall okay, slightly less value-for-money than expected, but still a decent hotel and a nice and pleasant stay.

  • Stayed: March 2014, travelled with family
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Thank Tinde_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 2 April 2014

Dear Tina K,

Thank you, we do appreciate your feedback. Thank you for your comments, we pay attention to every remark you make. We are glad to read that you enjoyed your stay in our hotel and that you particularly liked the hotel location and the effectiveness and kindness of the front desk staff.

Thank you for letting us know about your breakfast experience. I will try to see what happened with the eggs on the first day. We are sorry about this inconvenience. We try to provide the best experience possible to our guests so we will solve this issue quickly so that it doesn’t happen again.

About the bar, it does close at 1:00am for this winter season. Please be sure there will always be someone happy to serve you until this time.

Thanks again for your feedback and we stay at your disposal for any request you may have and to help you to organize your next stay in Chamonix.

Sincerely.

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82 - 88 of 393 reviews

Reviewed 4 February 2014

I had to cancel 2 days ahead of my reservation.

I was relieved when I called the hotel and they gave me a discount on the cancellation fee but this was then withdrawn by email which stated "the management did not agree" and asking me to please refer to the T&Cs.

Note that I'm also a native French speaker therefore there was no question of a misunderstanding.

These people are not the decent kind.

  • Stayed: February 2014, travelled with friends
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1  Thank emwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014 via mobile

Hotel is nice and clean. Sauna and spa facilities are good. Room was nice. All great but breakfast was awful. Coffee fine. Croissant fine. But the rest was really bad for €16 each. Such a shame. Otherwise excellent. Good location and near the town and the ski bus.

Stayed: February 2014, travelled as a couple
Thank AtlasPulse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 7 February 2014

Dear Charliemorristrip,

Thank you for sharing your feedback.
We are glad to see that you enjoyed our hotel, its location and facilities.
We noticed your remark about the breakfast. We are sorry that it did not suit you. We do take our guests’ reviews very seriously.

Thanks again and we are looking forward to welcoming you again!

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Reviewed 30 January 2014

Enjoyed the hotel very much. Very nice rooms, wonderful spa, great location. The garage, however, was tiny and got boxed in and ended up missing my flight because of it. While I felt the service in all other aspects was very good, the hotel was not very helpful here. I feel the hotel had more of a responsibility to ensure cars are parked correctly in their garage considering how small it is. It was a tough end to an otherwise wonderful trip. I would recommend the hotel if you're on foot. But if you have a car, do not park it in the garage.

  • Stayed: January 2014, travelled as a couple
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Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 1 February 2014

Dear Kenvin M,


Thank you for sharing your feedback.

We are glad to read that you enjoyed your stay in our hotel.

Regarding the car park and as we already talked with you, knowing when you arrived that our garage is quite tiny (as we are located in the very heart of Chamonix) it is always good to foresee more time when you have a flight to catch. We do regret this inconvenience but we cannot be responsible for the fact that you missed your flight as you were tight about your schedule.
We are monitoring our car park every day as much as we can and we do try to make our best to keep it correctly tidy.

Sorry again about this matter, we would have prefered that you keep good memories about your all experience in our hotel.

We hope we could host you again for your next stay in Chamonix.

Please feel free to contact us if you have any request.

Sincerely.

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Reviewed 23 January 2014

This hotel is located very central, right by the main street. The best part of the hotel is the spa, which is included. Outdoor jacuzzi and heated swimming pool, and steam baths.

The breakfast is ok, good coffee and orange juice. Can't recommend the boiled eggs.

  • Stayed: January 2014, travelled on business
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Thank Martengs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 28 January 2014

Dear Martengs,

Thank you for your feedback.
We are looking forward to welcoming you again!

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Reviewed 12 January 2014

We stayed at the Park Hotel Suisse for 3 nights with our 3 year old daughter. Overall it was a good stay. We had pre-booked parking and an updated deluxe room with Brevent view.

Check-in was easy. We needed to change our parking slot but no big deal. The room was clean and nicely laid out for 3 people. Our daughter's bed was set behind a curtain so we could make it dark and quiet for her while we watched TV. The balcony was nice and spacious enough to relax outside.

We enjoyed the spa area too - the outdoor swimming pool is great! The water is incredibly warm and the views are fantastic. The entrance to the pool is indoors so you don't have to brave the cold weather to get into the warm water.

Wifi was very fast and reliable. Check out was easy.

Minor complaints are that breakfast really should be included for the hotel price and having no lunch/dinner option on-site is a bit unacceptable in my opinion. Also, the walls are quite thin and we had partiers next to us one evening - not the hotel's fault but very loud until past 3 am.

  • Stayed: January 2014, travelled with family
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Thank ladybugx87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 14 January 2014

Dear ladybugx87,

Thank you for taking your time to write this comment which pleases all the Park Hotel Suisse & Spa team. We are glad to read that you enjoyed your stay with us!
About the breakfast, actually we have 2 different rates, one including breakfast and the other one not including breakfast. Then, the guests have the choice. They can also decide once they are on-site. Also, our restaurant is closed for this winter season as there is a large range of great restaurants all around, as we are located right in the center of Chamonix.
Thanks again for your lovely comment and see you soon!
Please feel free to contact us if you have any request.

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Reviewed 11 January 2014

I stayed at Park Hotel Suisse from Dec 29, 2013 to Jan 8 2014. I had a very good stay and would stay here again. The location was what I liked best - VERY centrally located. The staff was very good. At the front desk Sebastian and Margot were especially helpful and I appreciated their work very much. Housekeeping was also very good.

My only issue was the internet which was sometimes VERY slow. The room was comfortable but not very big. I did not use the spa or the restaurant (there are many very good choices close to the hotel - be sure to try Papillion for amazing take-away food). I felt satisfied with my stay and would come here again.

  • Stayed: January 2014, travelled solo
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Thank Brian_in_PD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathya C, Propriétaire at Park Hotel Suisse & Spa, responded to this reviewResponded 14 January 2014

Dear Brian,

Your comment delights all the Park Hotel Suisse & Spa team, and more specifically Margot and Sébastien.
Too bad you did not use our Spa, it's worth it!
About the internet connection, it may happen that there are some delays but it remains very rare. We apologize for the inconvenience.
We look forward to welcoming you again for your next stay in Chamonix. The Spa is waiting for you...

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Additional Information about Park Hotel Suisse & Spa

Address: 75 allee du Majestic, 74402, Chamonix, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Chamonix
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Chamonix
Price Range: £78 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Hotel Suisse & Spa 4*
Number of rooms: 66
Official Description (provided by the hotel):
The Park Hôtel Suisse et Spa has been welcoming guests from all around the world since the 1930's with a single theme: "hospitality".This hotel is ideally located in the very heart of the town, in a quiet setting just opposite the tourist office.The Park Hotel Suisse & Spa has 66 rooms which enjoy a view on the Brévent side or on the Mont-Blanc side. The hotel also has a restaurant and bar, 2 meeting rooms as well as a spa area with an 360° breathtaking view on the Mont-Blanc range. ... more   less 
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Also Known As:
Park Suisse Chamonix
Hotel Park Suisse

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