I had a problem booking this trip on the internet through Expedia. A mistake was made during the internet booking process and I tried contacted both the hotel and Expedia immediately, since my credit card was charged. After many, many attempts to resolve this, the hotel and Expedia said nothing could be done since their policy was 100% non-refundable at the time for any reason. I realize that policies are needed, but given the circumstances I feel that neither the hotel, nor Expedia made good faith efforts to come to a solution on this issue and the attitude was "you booked it, so you're stuck with it". I even suggested they relist the room as available and if they get someone to rent it, then I get refunded. This was denied as well.
I can't speak to the quality of the hotel, however, since I didn't actually stay there (but I was still charged $800 for 2 nights!).
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Residence Ciel & Logis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Ciel Logis Chamonix