While the location of this hotel is excellent, the staff are rude and unhelpful and the rooms are very dated. Services are non-existent in this hotel. Despite being checked in late due to "cleaning" of our room, we entered a dungeon-like room (#3 Flageres) that smelled like a dungeon. This supposedly large room looked nothing like the photos that caused us to book here. We were eventually moved to a much better but smaller room. The cost differential was over euro 500 but the hotel refused to even consider a refund of my pre-paid room, despite acknowledging the shortcomings of the room they had given us. I would recommend travellers stay away from this hotel and book somewhere else until they change the staff and upgrade the hotel.
- Official Description (provided by the hotel):
- An authentic, typically Savoyard resortIdeally located in the heart of the resortA residence offering relaxation areas and 'Deep Nature Spa' by Algotherm services ... more less
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- Also Known As:
- Pierre & Vacances Premium Residence La Ginabelle Hotel Chamonix
- Pierre And Vacances Premium Residence La Ginabelle