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“Struggled with the rating”

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Grand Hotel des Alpes
Ranked #1 of 73 Hotels in Chamonix
Certificate of Excellence
Toronto
Level Contributor
84 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Struggled with the rating”
Reviewed 2 November 2013 via mobile

I struggled with the rating on this review because I really wanted it to be high and maybe should have gone as low as a 3 but, as you can probably see, I'm torn.

First the good: the hotel is aesthetically perfect. It is exactly as shown and exactly what I would have expected and more. The decor is so beautiful in the rooms and in the common areas that I can't imagine there is a nicer hotel in Chamonix. The location is also excellent. Set back from the street by a large seating area, it is in the middle of the main street and is a short walk to everything including the Montenvers train to the Mer du Glacé and the cable car to Aiguille du Midi.

We were in the Mont Blanc Suite. It has a balcony with seating for 2 overlooking the river and having an outstanding view of Mont Blanc. The bedroom is separated from the living area by pocket doors for quiet. In the bathroom there is sufficient room on the vanity for toiletries. There is a separate shower and jetted tub which would be really nice on a cold winter day. Although the closet, shelving and dresser is in the living area, it is of a decent size and has lots of hangers.

Service is very good for the most part. The lady who checked us in was very good. We were unable to find the hotel because we put the hotel address into our GPS instead of the parking garage address as was stated in our reservation confirmation. I walked to the hotel lobby (hotel is on a pedestrian street) and she gave me exact directions and met us in the garage with a bellman and a luggage cart. Check-in went very well and she offered to call ahead to see what restaurants were still open as we were quite late arriving. All staff we encountered really tried to please the guests.

Not great things: there is no coffee in the room. There is a kettle and 10,000 types of tea, but no coffee. If you have ever read another hotel review that I have written, you will know I will almost be tempted to give 5-stars to a hotel just for having a Nespresso machine. I didn't ask if the had coffee but I don't think that would have mattered because my wonderful husband found a place 2 doors down that sold coffees "to go" and this sent several guests and a desk clerk into a frenzy wanting to know where to get coffee. Also, to plug in that kettle, you had to climb under the desk in the bedroom, unplug a lamp, and set the kettle base on the floor. The short cord would not reach from any plug to any table top. In the minibar, they had wine, but no wine glasses. Just a little thing but still...

The plugs in the room were all in use so to charge anything meant unplugging something else. Also, strangely, some plugs only seemed to power certain things. Since there were no plugs in the bathroom to accommodate a curling iron, I had to plug that in in the living room. Only one of the plugs in the entire room would power the curling iron. This meant dragging the curling iron, hairbrush, hairspray, and a small travel mirror into the far corner of the living area an setting it all up on a small ledge in the corner. Oh, and unplugging a lamp in order to plug it in. The room is not air conditioned and while we were there stood at a contant 25 degrees. We had the windows open the whole time.

Somewhat annoying was the wifi. If you left it idle for a very short time, it automatically logged you out. I got up to go to the bathroom and in that short of a time it logged me out. Therefore, you constantly had to have the login information on your person.

Finally, there was a beautiful seating area right in front of the hotel. When we arrived the first night we thought it would be a lovely place to have a drink after dinner but when we returned, the chair cushions were gone and half the chairs were covered. It was late after all. For the next three days, the chair cushions were never replaced and the chairs were covered at least half of the times we walked by. It was shame because lots of people would walk by and just stop and look at the area and then keep walking. I think they could have made a killing on passing trade if the area had been set up for seating for drinks and coffee.

We did have breakfast one morning and it was very good. The breakfast area, as is the rest of the hotel, beautiful.

All this said, I didn't see anything in Chamonix that looked better from the outside, and if you can put up with the minor inconveniences I described, it is a lovely place to stay with decent service.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Excaper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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374 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Mumbai (Bombay), India
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 September 2013

Grand Hotel des Alpes is located in the heart of the city centre , right where the action is. Most importantly, it is a property which has a very high level of hospitality. The rooms overlook the mountains on one side and i was staying in room 305 which had a little balcony where you can sit and enjoy stunning views. The breakfast and spa area is in the basement and it has one of the nicest breakfast served with chocolates included too for a sweet start to your day. The team is warm, friendly and hospitable lead by a very efficient and passionate Katia who ensures that all guests are comfortable and truly experience a home away from home. Located on the France, Swiss and Italy border, this hotel is a must visit for someone looking for great location, wonderful hospitality and warmth in this stunningly beautiful Alpine town.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SubhashMotwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 September 2013

This is a lovely hotel. We had a few days' vacation in Chamonix and the Grand Hotel came recommended. It didn't disappoint. The staff were welcoming, very helpful and overlooked my dismal French. The room was very nice, with a balcony overlooking the river and a lovely view of the mountains. It is perfectly located downtown, within walking distance of the Auguille du Midi, restaurants and shops. We loved Chamonix in general, but the Grand Hotel made our stay. Highly recommended for vacation stays, couples or families.

Room Tip: Ask for the view of the river.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ofarreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 September 2013

Our delightful stay in the Chamonix valley was due, in part, to our accommodations at Grand Hotel des Alpes. The hotel is everything an upscale hotel in the French Alpes could be...rich in decor, history, quiet, great breakfast, and the bed & pillows comfortable. The staff was always polite and helpful. It was enjoyable being located in the center of the pedestrian plaza on the square with outdoor seating areas, shopping, restaurants and cafés all within a short walk. A room location on the river offered the background 'white noise' of the mountain river rushing closely below if windows are open. A room on this side of the hotel would also involve being located above the 'living room' area of the hotel that accommodates indoor conversational seating, a piano, and a small outdoor seating patio that would accommodate conversation, outdoor smoking, etc. Weather permitting, doors & windows could be open to this area and the room above. If this was the case, possibly a room on a higher floor might be a better option for the visitor who desires super quiet. The breakfast room is large enough, nicely appointed and well staffed. Weather permitting, the breakfast buffet can be eaten outside in the quiet garden area with a beautiful view of Mt Blanc. The breakfast offered was exceptionally varied, fresh and quite delicious. Coffee was generously served and good.

Stayed September 2013, travelled with friends
Helpful?
Thank beegood55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morristown, New Jersey
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 September 2013 via mobile

This is my second time staying at this hotel. It was great again. Front desk was very helpful. They made recommendations to our two new favorite restaurants in chamonix, the chaudron , and the la caleche. They also recommended the cap horn and panier des 4 Saisons which were also great. When you order a coffee or drink in the afternoon, they also give you some great snacks. The rooms are very spacious. The wifi works very well. The location is 2 to 3 minutes walking distance to a couple bakeries and many restaurants. The lobby of this area is very nice and comfortable.

Stayed September 2013
Helpful?
Thank Seine7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andorra la Vella, Andorra
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 September 2013

great suites that will satisfy luxury fanatics, nice views to Mont Blanc and in town center, 2 min walt to Moncler, Chanel... boutiques. excelent service and parking area. Wifi in rooms and lobby. Excelent lobby reception for bussines meetings

Stayed August 2013, travelled on business
Helpful?
Thank danibuyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 September 2013

Stayed here i early september, had a double room with street view. Loved the room, the amenities, the lovely bath robe and the quietness of the hotel. Did not have breakfast , but had a look at the terrace where I assume you can have breakfast, and the view of the river and mont blanc is absolutely beautiful. The staff are helpful and nice. Both the inside and outside of the hotel has a nice design that fits in with the chamonix feeling, especially love the outside of the hotel-really beautiful. Will definitely com again and recommend the hotel to friends.

Room Tip: if it is available in yor room category ask for a room with mont blanc view
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsholidaylover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel des Alpes

Property: Grand Hotel des Alpes
Address: 75 rue du Docteur Paccard | Private Garage 131, Rue du Lyret, 74400, Chamonix, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Chamonix
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Chamonix
#1 Spa Hotel in Chamonix
#3 Romantic Hotel in Chamonix
#5 Family Hotel in Chamonix
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel des Alpes 4*
Number of rooms: 30
Reservation Options:
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Also Known As:
Grand Hotel Chamonix

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