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Reviewed 7 December 2014
for a stay in February 2012
Great accommodation but poorly trained staff with little experience of this market. Expensive but disappointing holiday
Your age range50-64
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 Nov 2015
Obviously disappointing to receive feedback like this but of course we accept the staff, not just the property, make the holiday. Typically we get positive feedback and complements about our staff and service, many of our clients become repeat clients not just in Chamonix but elsewhere across our properties. Clearly this week our standards must have fallen short and we have worked hard to ensure this remains very much the exception.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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