Our family spent the holidays at The Sherpas this past winter. Below are my thoughts:
1. The rooms have been updated, are clean and of a reasonable size.
2. The food is excellent.
3. The wait staff and hotel staff is always eager to please.
4. The pool/spa is small. The management's family took up all three chaises at the pool almost every day. During the prime time no less!!!
5. They only have one van- so expect to wait when calling for the shuttle.
6. The wireless internet needs to be reconfigured every 48 hours.
7. The UGLY- upon checkout I was presented a bill for $4,700 for incidentals. The receptionist was not able to produce any backup. The manager could not understand why I just wouldn't do the "honorable thing" and pay it. After 30 minutes I just left. The manager was shouting at me. Unfortunately, we missed our train to Paris and had to wait in Geneva for 3 hours for the next train The train fares was not refundable so this cost me almost $1,000. After several back and forth the manager recognized that I was charged incorrectly. The bill was corrected to approximately $2,000.
8. EVEN UGLIER! The hotel's back office had arranged to send 2 of our bags (at our expense) back home. It turns out, that the hotel did not send these bags. The manager said they were holding them "hostage" until I paid my incidental bill. This is the same bill that was more than double what it should have been.
9. Not once did the hotel attempt any apology for attempting to pad the bill.
- Official Description (provided by the hotel):
- High up at Courchevel 1850, in the Savoie region of France, Les Sherpas hotel invites you to recharge in a calm and relaxing environment. From a privileged location amongst pines and only a few steps from the pistes, it is the ideal location for you to benefit fully from everything this outstanding ski resort has to offer. ... more less
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- Also Known As:
- Sherpas Hotel Courchevel