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“Acceptable, but would not recommend”

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ResidHotel Grenette
Northampton, United Kingdom
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Acceptable, but would not recommend”
Reviewed 22 October 2012

I stayed here with my brother for 3 nights. We were stuck in Grenoble with a broken down car, so it was a last minute booking. Whilst ‘acceptable’, this was the poorest of the three hotels we used in central Grenoble in the same week, so I would definitely suggest checking my other reviews.

This is a hotel/self catering hybrid the French refer to as ‘apart-hotels’. This basically means it has a sink / hob / fridge in the room, plus some crockery and cutlery. Unfortunately there was no kitchen work surface as such, so preparing any food necessitated using a steel topped table in the bedroom area. It was by far the smallest of 3 ‘apart-hotels’ we used in city locations in France on this trip (2 in Grenoble, 1 in Nice). The kitchenette area was well equipped with a rotary salad drier and an old coffee machine, but this had no filters, so was essentially fairly useless! Suggest bringing paper coffee filters with you if you actually intend to use this, as I wouldn’t know where to look for them in central Grenoble. The fridge was full sized, which is a plus. The room was pretty small and had nowhere to relax other than lying on the beds, which were fairly spartan – narrow, hard, and equipped with a single pillow each. Our towels were not changed, nor our room cleaned in 3 days – there was only one tea-towel as well, so this was fairly impractical.

The bathroom was OK – shower cubicle was reasonable size, no bath, separate toilet cubicle, but oddly this had no sink. The free Wi-Fi was almost useless – I am not exaggerating or joking when I say I have used dial-up that was faster – 2 cups joined with string would be similarly efficacious. The access on most 3G mobiles is significantly faster. Do not stay here if you need Wi-Fi to hook up remotely for work, as my brother tried to and it was hopeless.

In terms of service, we had to check in on a Sunday. Website states check in starts at 2pm. We arrived at around 12.30pm not expecting to be able to access our rooms, which we were not. We were advised check in is from 2pm. We asked if there was anywhere we could leave our bags, and were told they could be put in the office behind reception, but this would be locked until 4pm. So, we left with our bags and returned at around 1.45pm to wait for check in. Nobody showed up until 4pm – hence the comment about the office being locked – although no explanation had been given at 12.30pm that we would not, in fact, be able to check in at 2pm. This was pure disregard on the part of the staff rather than a misunderstanding as my brother’s French is pretty fluent, and so was the receptionist’s English. To add to the general insult, the girl we spoke to at 12.30pm walked straight past the locked office to leave for the day on the dot of 2pm, without offering any further advice on when we may be able to check in. This, in my view, is a disgraceful lack of basic customer service. The final downside was the pervading strong smell of blocked sewer in the ground floor area and some areas on other floors (although thankfully not our room) - really unpleasant.

On the plus sides, breakfast was OK and the location is perfect, right in the heart of the city and only 100 yards from a tram stop.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
N. Ireland
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 September 2012

Conveniently situated, clean and comfortable. Enjoyed my 6 nights here although it's a little pricey for 1 person it's worth it for the catering facilities. I was there to walk in the hills so I really appreciated having a bath to come 'home' to. Hot water was plentiful and VERY hot!
There is free WI-FI but the connection is very slow, ususlly timing out before the page opens. If internet is important to you opt for the pay version which i found to be fast and reliable: 7 euros per day or 20 euros per week.
There are two supermarkets within about 3 min. walk, a 'Mace' on Rue Felix Viallet and a 'Casino' on Rue Montorge. The cable car is also just a few minutes walk away. (7.05 eruos return, curious price!).
TV has no english channels, at least one news channel in english would be appreciated.
I would happily stay thee again and intend to try some of the other Residhotels. Has anyone stayed in Residhotel Festival, Cannes le Bocca? I don't see it on Tripadvisor.

Room Tip: Only some rooms have balconies but there is not much of a view anyway, so it's not really impror...
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  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ossier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, Connecticut
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 September 2011

Cleaning is not included in the price, as the hotel is more studio/apartment style. Breakfast was decent and cost around 9 euros. The location is a few steps from downtown and shops, and the restaurant across the street was nice. Nice staff. I remember having internet access, but some reviews here say there wasn't any. All around a good place for seeing Grenoble. Not far from the train stations, either.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank tinkerbell722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level 5 Contributor
81 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 September 2011

Nice little studio with kitchen. Bathroom was good but something was smelling very strong in there. Service is good. Breakfast is very small, better to have breakfast outside.
Grenoble is beautiful but be aware that everything is closed on a Sunday.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank orvalectiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level 5 Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 July 2011

Nice to have a hotel with kitchenette :) lovely and clean, quiet .

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank smiliekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2010

The hotel is cheap and thus I did not have great expectations. The room was sufficiently good. Cleaning was not included in the price. In general the equipment was minimum.
The best thing for this hotel is the location. It is very near to city centre, only 5 minutes walk. There are not internet connection and room service.
The reception hardly communicates in English and some of them (especially one boy) is very unfriendly and indifferent. The breakfast was good, served from as early as 7. In general for the price it is ok. Internet is available only if you pay and find someone in the reception that can help you…

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dimitris71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ResidHotel Grenette

Property: ResidHotel Grenette
Address: 12 rue de Palanka | Angle rue Clot Bey, 38000, Grenoble, France
Region: France > Auvergne-Rhone-Alpes > Isere > Grenoble > Hyper-Centre
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 11 Speciality Lodging in Grenoble
Price Range (Based on Average Rates): £
Hotel Class:3 star — ResidHotel Grenette 3*
Number of rooms: 65
Official Description (provided by the hotel):
Located at the foot of the Chartreuse massif and 5 min from historical center, the 3*** residence Grenette is an ideal starting point to visit Grenoble, or for an escape to the mountain. In this warm and convivial atmosphere, Grenette offers a personal welcome with its 65 comfortable and well appointed apartments. ... more   less 
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