I stayed here with my brother for 3 nights. We were stuck in Grenoble with a broken down car, so it was a last minute booking. Whilst ‘acceptable’, this was the poorest of the three hotels we used in central Grenoble in the same week, so I would definitely suggest checking my other reviews.
This is a hotel/self catering hybrid the French refer to as ‘apart-hotels’. This basically means it has a sink / hob / fridge in the room, plus some crockery and cutlery. Unfortunately there was no kitchen work surface as such, so preparing any food necessitated using a steel topped table in the bedroom area. It was by far the smallest of 3 ‘apart-hotels’ we used in city locations in France on this trip (2 in Grenoble, 1 in Nice). The kitchenette area was well equipped with a rotary salad drier and an old coffee machine, but this had no filters, so was essentially fairly useless! Suggest bringing paper coffee filters with you if you actually intend to use this, as I wouldn’t know where to look for them in central Grenoble. The fridge was full sized, which is a plus. The room was pretty small and had nowhere to relax other than lying on the beds, which were fairly spartan – narrow, hard, and equipped with a single pillow each. Our towels were not changed, nor our room cleaned in 3 days – there was only one tea-towel as well, so this was fairly impractical.
The bathroom was OK – shower cubicle was reasonable size, no bath, separate toilet cubicle, but oddly this had no sink. The free Wi-Fi was almost useless – I am not exaggerating or joking when I say I have used dial-up that was faster – 2 cups joined with string would be similarly efficacious. The access on most 3G mobiles is significantly faster. Do not stay here if you need Wi-Fi to hook up remotely for work, as my brother tried to and it was hopeless.
In terms of service, we had to check in on a Sunday. Website states check in starts at 2pm. We arrived at around 12.30pm not expecting to be able to access our rooms, which we were not. We were advised check in is from 2pm. We asked if there was anywhere we could leave our bags, and were told they could be put in the office behind reception, but this would be locked until 4pm. So, we left with our bags and returned at around 1.45pm to wait for check in. Nobody showed up until 4pm – hence the comment about the office being locked – although no explanation had been given at 12.30pm that we would not, in fact, be able to check in at 2pm. This was pure disregard on the part of the staff rather than a misunderstanding as my brother’s French is pretty fluent, and so was the receptionist’s English. To add to the general insult, the girl we spoke to at 12.30pm walked straight past the locked office to leave for the day on the dot of 2pm, without offering any further advice on when we may be able to check in. This, in my view, is a disgraceful lack of basic customer service. The final downside was the pervading strong smell of blocked sewer in the ground floor area and some areas on other floors (although thankfully not our room) - really unpleasant.
On the plus sides, breakfast was OK and the location is perfect, right in the heart of the city and only 100 yards from a tram stop.
- Official Description (provided by the hotel):
- Located at the foot of the Chartreuse massif and 5 min from historical center, the 3*** residence Grenette is an ideal starting point to visit Grenoble, or for an escape to the mountain. In this warm and convivial atmosphere, Grenette offers a personal welcome with its 65 comfortable and well appointed apartments. ... more less
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