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“Disappointing. Certainly not 5 Star.”

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Sofitel Lyon Bellecour
Ranked #30 of 194 Hotels in Lyon
Certificate of Excellence
Reviewed 4 June 2013

Stayed 5 nights.

Pros:
Fairly quiet, with good blackout shade.
Great shower--large with good water pressure.
Good location--on the river, and just a short walk to good restaurants, shopping, metro.
Concierge Patrick and Bellman/Valet Alain (or Alan?) were both fantastic. Very friendly and helpful, as were the other bell staff and doormen. (Without them, we may have rated Sofitel a 2).

Cons:
Room was tiny and needed an update--chipped wood furniture, dirt accumulated in corners.
Soft beds which we had to remake to pull the uncomfortable folds and wrinkles out of a flannel pad used under the sheets.
Little storage, no kettle, no iron or board, poor lighting, no light in make-up mirror.
Frosted glass panel between bedroom and bath which flooded bedroom with light if bathroom was used during the night.
Bath amenities not replaced--just a tiny sliver of soap remained at the end of 5 nights..
Encountered two different snippy young women at front desk. 1) We didn't want a full breakfast (at 25 euros each) and asked one if a la carte service was available. (Concierge not at desk.) She couldn't be bothered to find out and told us we could take the elevator up to the 8th floor and ask. (Too much trouble to make a call?) We had "continental breakfast"--a bread basket and coffee, for 16 euros. Many better possibilities within a short walk. 2) Card on mini-bar refrigerator stated "complimentary" (water and soft drinks). We only took the two small bottles of Evian with us each day as we explored the Lyon area. They weren't replaced one day, and we called housekeeping to ask them to replenish. They agreed, but never came. We stopped at the front desk to ask that the water in the mini-bar be replaced and were informed (with attitude) that the mini bar is only replenished every 3 days. We told her about the "complimentary" sign which said nothing about 3 days, and that housekeeping had said they were coming 2 hours previously. She huffily agreed to provide water. It was obvious that we were on our way out of the hotel for dinner. When we returned, there were two large, opened glass bottles of Evian on our tiny table -- useless for us to take sightseeing the next day or place in the small refrigerator, and for which we were charged 13 euros on checkout! It was obvious that she hadn't tried to help, just wanted to stick us with an extra charge for asking for something we thought was included. This left a very bad taste. We didn't argue the charge at checkout--we were just happy to leave the Sofitel. Worst experience during our 4 weeks in France, perhaps because it was early in our trip and set a low bar for subsequent stays.

  • Stayed: May 2013, travelled as a couple
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Thank FourWinds_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 June 2013

The hotel was well maintained with professional staff, good amenities, good location, and modern, clean rooms. Everything we wanted. The lobby was pleasant and we enjoyed our stay here very much. We ate dessert at Silk restaurant which was fine.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank worldlvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

We had a great 2-night stay in Lyon back in May 2012 and had an overall very good stay at the Sofitel Lyon. I do agree with others that the hotel is feeling a little outdated and needing a little upgrading as you will see with my hotel photos. We did enjoy a quiet room facing the river and were welcomed and treated very nicely, which always goes a long way in my opinion. The hotel is really close walk to the centre square and the pedestrian streets, so that is a real plus.

Room Tip: Our room facing the river was very quiet and enjoyable.
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  • Stayed: July 2012, travelled as a couple
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1  Thank sylvrgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013

Overall a decent hotel but it is a bit outdated and in need of a proper refurbishment. The beds are fine and this is still the nicest hotel in Lyon in my view. Breakfast is at a good Sofitel standard but service was a bit weak in the breakfast room when we were there. The reception staff and porters were very friendly. Great hotel, just needs a good freshening up.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank RHGrimaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

Wonderful hotel in an amazing city, bedroom was surprisingly small but with extremely comfortable beds. Stunning top floor restaurant but what really makes this lovely hotel is the staff, couldn't have done more!

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank wasps16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

This is a very good option for a weekend stay in Lyon. Close to everything and a very comfortable hotel. Staff is pleasant and helpful. Definitely worth considering, in a city full of options. There are some really good restaurants (which would be one of the main reasons to visit Lyon...) within walking distance of the hotel. So a solid thumbs up from me.

Room Tip: If you're going to spend more than sleep time in the hotel room, it might be worth paying the ex...
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  • Stayed: April 2013, travelled with family
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Thank Travelalot4763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2013

having planned a weekend break, this became a reality when I tripped crossing the road on day 2 and fractured my shoulder in three places. However our impressions of the Sofitel were extremely favourable. The staff were friendly, efficient and caring. Having a room overlooking the main road and river, no noise was detectable.The bed was comfortable, and room service great, although I had locked the menu in the safe thinking it was my wife's Kindle. The ground floor restaurant had an extensive menu and the 8th floor breakfast room and cocktail bar great views over the river Rhone. We did not get a chance to visit the 8th floor restaurant, owing to my accident
We will certainly return here when convenient.

  • Stayed: May 2013, travelled as a couple
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Thank paratanytarsus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Lyon Bellecour

Address: 20 quai Docteur Gailleton, 69002, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Lyon
#13 Business Hotel in Lyon
#20 Luxury Hotel in Lyon
#28 Romantic Hotel in Lyon
Price Range: £122 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Lyon Bellecour 5*
Number of rooms: 164
Official Description (provided by the hotel):
Located on the banks of the Rhône river near the Vieux Lyon, World Heritage Site, Place Bellecour, Parc de la Tête d'Or and the city's countless museums and cultural attractions. With 164 sleek rooms and panoramic suites, a renowned Michelin-starred restaurant "Les Trois Dômes", a contemporary brasserie "Le Silk", two fashionable bars "Le Light Bar" and "Le Mehlor", with an indulgent hotel spa and a high tech fitness center, this luxury Lyon hotel is ideal for the discerning business or leisure traveler. ... more   less 
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Also Known As:
Sofitel Lyon Bellecour Hotel Lyon
Lyon Sofitel
Accor Lyon

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