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“Outstanding stay”

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Sofitel Lyon Bellecour
Ranked #24 of 193 Hotels in Lyon
Certificate of Excellence
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1,805 reviews from our community

Traveller rating
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    668
    221
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    47
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 4 September 2013

We were assigned a room on the second floor. Even though there was construction right outside the hotel, the noise was minimum. The second day when we were about to go out we found the safe wasnt working. Technician was sent in to fix the problem. Didnt work out. Hotel offered to change our room or store things for us in the downstair safe. Since I brought quite a few pieces of jewelry for different occasions, we decided to change room. Lo n behold we were given a room on the first room w no view n smell of cigarette. We went down to complain, since we both are non smokers, the lady kept saying that the room was an upgrade n is bigger than the original one. She said she will send staff to clear the air. When we went back into the room the windows were open, to air the room I assume. However, the windows opened onto the kitchen exhausts n the room was then filled with cooking smell. To cut a long story short, we ended up on the sixth floor in a room that needs renovation.
My main complaint is that the staff wasnt forthcoming in giving us a smoking room which has no view n above the exhausts n yet kept telling us that it was an "upgrade"

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HarrieTheTravelBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 29 August 2013 via mobile

Further to us being let down by the other hotel we booked, we managed to book a junior suite here on the night of the stay. Very lastminute. They were exceptional again with their politeness, helpfulness and just great service. Not once was anything a problem. The sofa bed had to be made up to accomodate our child. Great night stay. Fantastic breakfast with an amazing view over Lyon. Is a little more pricey but worth it.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ADailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 27 August 2013

I made an Internet reservation after looking their web site and stayed one night at Sofitel Bellecour, but the room is very old and some smelling. The hotel outside is 5 star, the room is 2 star level. Don't think the room is good as well as outside looking.
This hotel definitely needs the room updating, or it is only 2-3 star hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steve c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genève
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 26 August 2013

We spent 2 nights in Sofitel Bellecour. Great location, as it is within walking distance from most of the central shops. The breakfast room is very nice, with panoramic view. The breakfast food was nice. The only bad thing was the service during breakfast.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RanaWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Lyon Bellecour

Property: Sofitel Lyon Bellecour
Address: 20 quai Docteur Gailleton, 69002, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Lyon
#13 Business Hotel in Lyon
#17 Luxury Hotel in Lyon
#28 Family Hotel in Lyon
#28 Romantic Hotel in Lyon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Lyon Bellecour 5*
Number of rooms: 164
Official Description (provided by the hotel):
Located on the banks of the Rhône river near the Vieux Lyon, World Heritage Site, Place Bellecour, Parc de la Tête d'Or and the city's countless museums and cultural attractions. With 164 sleek rooms and panoramic suites, a renowned Michelin-starred restaurant "Les Trois Dômes", a contemporary brasserie "Le Silk", two fashionable bars "Le Light Bar" and "Le Mehlor", with an indulgent hotel spa and a high tech fitness center, this luxury Lyon hotel is ideal for the discerning business or leisure traveler. ... more   less 
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Also Known As:
Sofitel Lyon Bellecour Hotel Lyon
Lyon Sofitel
Accor Lyon

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