Poor, it is dated and my bed smelled of stale sweat. The staff did not upgrade me, I did ask twice as I am a platinum Club Accor guest and they did not explain why. I paid two times for the high-speed wifi - which was NOT high speed and I could not use it at all, so I am out of pocket by EUR 18. The rooms are so small that accessing the bathroom is difficult as the doors do not open fully, brushing against the bed. There are insufficient power sockets next to the bed for devices. The bed smelled of stale sweat. The room was too hot, so I had to open a window to let in cold air which made the room too cold. The staff were very friendly, but I do not think their training to look after platinum guests is sufficient in this hotel. I told my client of my bad experience to the buying staff and they said they would look into these problems as they use the hotel a lot.
- Official Description (provided by the hotel):
- The Novotel Lyon Gerland is a 3 star hotel close to the city centre of Lyon and the major transport routes. With 600 sqm of conference space, the hotel is an ideal venue for meetings, conferences and conventions for anywhere between 2 and 250 people. Whether on business or leisure, you can take advantage of our swimming pool, fitness room and terrace area. Our contemporary and convivial Novotel Cafe restaurant offers an original and varied menu. Undercover pay parking is also available at the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com, Ebookers, TripOnline SA, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Novotel Lyon Gerland Musee des Confluences reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Lyon Gerland Hotel Lyon
- Lyon Novotel