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“Pity of the suroundings”

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Mercure Lyon Centre Chateau Perrache
Ranked #37 of 196 Hotels in Lyon
Reviewed 4 June 2013

A nice hotel, good value for money. But the surroundings - the Perrache railway station unfortunately is not a nice place, especially not when you walk back after dinner.
Mercure could improve the beds a bit, from 'ok' to comfortable.Please.
Nice staff, VERY quiet and large rooms!!

  • Stayed: June 2013, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Rijswijk54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 October 2013

Dear Guest

Thank you for having taken the time to give us your views on your stay in our hotel.

We are sorry that the services did not meet your expectations and we beg your to accept our sincerest apologies.

I noticed that you did not like the environment of the hotel.
Actually is located on the Esplanade Station perrache, essential asset for all guests arriving by TVG since we are 2 minutes walk from the train station and the city center of Lyon.

I hope I will have the pleasure to welcome you personally to make your rediscover the hotel and then earn your trust.

Looking forward to welcoming you.

Yours sincerely

Marta Pardo-Badier
General Manger

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134 - 140 of 1,004 reviews

Reviewed 3 June 2013

The hotel has obviously been around for some time. A lot of the original Art Nouveau panels and details have been kept in the public areas, while the rooms are renovated with respect to the Art Nouveau style and the restaurant was very pleasant. The hotel is located in the end of Lyon City Centre next to Perrache Station and to the Motorway. This is great if you will visit things outside Lyon, but if you want to stay in the City Centre, there are probably better options. The rooms were fresh and nicely decorated, although somewhat small. The sound proofing was great - even if you live next to the railroad tracks and near the motorway, you hear little or nothing. The staff was very friendly and helpful, but the service during Breakfast was very slow and passive. Overall, it is a good hotel, stylish without beeing luxurious, that offers great value for money.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank NorthMed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 October 2013

Dear Guet

Thank you for having taken the time to give us your views on your stay in our hotel.

We are sorry that the services did not meet your expectations and we beg your to accept our sincerest apologies.

Be assured that te necessary corrective measures have already been taken to ensure that the quality level of the breakfast service meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming your shortly,

Yours sincerely,

Marta Pardo-Badier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2013

The staff at this hotel, made us feel very welcome, and were very helpful when we asked numerous questions about getting around Lyon.The room was very small and dark but quiet considering the hotel is right next to the Perrache railway station.The bathroom was quite large though! We ate at the hotel restaurant twice, dinner when we arrived late on a cold wet evening, and buffet breakfast the next morning. Both meals were expensive and tasteless,there are better bistros close by where you can get a reasonably priced and lovely meal.

  • Stayed: April 2013, travelled as a couple
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1  Thank Sydneyshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 October 2013

Dear Guest

Thank you for having taken the time to give us your views on your stay in our hotel.

We are sorry that the services did not meet your expectations and we beg your to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level of the restaurant and the breakfast services meet your expectations and earns your trust when your next stay with us.

I hope I will have the pleasure to welcome shorlty

Looking forward to welcoming you.

Yours sincerely

Marta Pardo-Badier
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2013

On a 5 week trip through Italy and France, this was our third hotel and the worst so far (others have been great). We were allocated a room on the 5th floor. Upon reviewing the fire safety floor plans, it is the floor with the smallest rooms, and ours was the smallest on the floor. How it can be sold as a room, let alone a double room is beyond me. My wife and I had to negotiate with each other to navigate around the room. Broken tiles in the bathroom, dark and dingy decor, grossly inadequate lighting, air cond that did not work (we were told the air cond throughout the hotel was not working, had not been for several days and would not be for several days more). The air cond was a problem for us as it was hot in Lyon during part of our stay. Could not open the window because of the traffic noise from the freeway just outside and from the train station nearby. So we had several nights of uncomfortable and broken sleep in a hot room. Reception staff had the uncanny ability be perfectly indifferent (yes the French are famous for this, but we have not found it elsewhere) - they could not have cared less and there was certainly no assistance from across the reception desk. The location was poor unless travelling by train (we were not), a long walk from any form of life. Cannot think of any redeeming features. Go elsewhere!

Stayed: April 2013, travelled as a couple
1  Thank JonnyG1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 October 2013

Dear Guest

Thank you for having taken the time to give us your views on your stay in our hotel.

We are sorry that the services did not meeti your expectations and we beg you to accept our sincerest apologies.

I have to inform you that the hotel will enter a phase of full renovations in 2014.
I hope Il will have the pleasure to welcome your personally to make you rediscover the hotel and then earns your trust.

Kind regards,

Marta Pardo-Badier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2013

Very conveniently located right beside the Perrache station if you are travelling via rail.
We had requested a room on the other side of the station so we weren't too bothered by the noise of the trains.The rooms are spacious with all the necessary furnishings however keep in mind the rooms are a little worn. The front desk staff were very helpful when we had a medical emergency around midnight & managed to find us a doctor to come to the hotel.

Room Tip: Request a room away from the station if you are a light sleeper
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  • Stayed: August 2012, travelled as a couple
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1  Thank Wanderlust4217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 October 2013

Dear Guest

Thank your for having taken the time to give us your views in our hotel.

My team and I are very grateful for your remarks concerning the quality of our services. They will encourage us to maintain our efforts so that the services we provide for you fully meeti your expectations.

I have to inform you that he hotel will enter a phase of full renovation in 2014. I hope I will have the pleasure to welcome your and make you rediscover the hotel

Looking forward to welcoming your,

Yours sincerely,

Marta Pardo-Badier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2013

I have stayed in the Hotel in the end of January. It was quite a great suite, I guess all the rooms in the hotel are suites. Very spacious with your own fire place and all the luxuries. I highly recommend it to anyone staying in Lyon.

Room Tip: All rooms are great, being the hotel a chateaux.
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  • Stayed: January 2013, travelled on business
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Thank Ghaith81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 October 2013

Dear Guest

We thank you very much for the comments your transmitted to us concerning the quality of services your experienced during your stay.

We are very pleased to know that your enjoyed your stay among us and want to thank you for the congratulations you've made about our services and our team.

Looking forward to welcome you shorlty,

Yours sincerely,

Marta Pardo-Badier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2013

The hotel is located right beside the Perrache station which has the expected draw backs at night (though the noise isn't thát bad). It also makes it ideally located on a public transportation hub. On foot you are a fifteen minute plus walk from Vieux Lion, maybe half an hour from the good restaurants so keep that in mind. The rooms are very dark and old style but comfortable enough if you only use the hotel as your starting point. Breakfast is a good sized buffet - nothing special but everything is there.

  • Stayed: March 2013, travelled with family
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Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 October 2013

Dear Guest

Thank you very much for the comments our transmitted to us concerning the quality of services your experienced during your stay.

We are very pleased to know that you enjoyed your stay among us and want to thank you for the congratulations you have made about our services and our team.

Hoping to welcoming you back soon, we will be careful and will give you entire statisfaction.

Yours sincerely

Marta Pardo-Badier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Lyon Centre Chateau Perrache

Address: 12 cours de Verdun Rambaud | Esplanade de la gare, 69002, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#25 Luxury Hotel in Lyon
Price Range: £74 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Lyon Centre Chateau Perrache 4*
Number of rooms: 120
Official Description (provided by the hotel):
Art Nouveau building, listed as a historical monument, located in the centre of Lyon. The hotel is close to the Perrache TGV railway station, a 10mn walk from place Bellecour, close to all public transport. The reception lobby has been renovated in 2009. Most of the rooms have been renovated in 2008. ... more   less 
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Also Known As:
Mercure Lyon

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