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“Good Hotel”

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Mercure Lyon Centre Chateau Perrache
Ranked #36 of 196 Hotels in Lyon
Reviewed 12 June 2014

Room is so narrow but confortable. TV will be bigger than now. Very authentic hotel. Good central position. Reataurant and Bar enaugh. Reception colleque so kindly and helpful.

Meeting room and coffe break services excellent.

Room climate system hadn't worked well :(

Thanks for everything.

Room Tip: Good Hotel.
  • Stayed: April 2014, travelled on business
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Thank GiulioAugusto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 16 June 2014

Dear Guest,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Hoping to welcome you back soon we will be carefull and will give you entire satisfaction.

Kind regards

Marta PARDO-BADIER
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (980)
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117 - 123 of 980 reviews

Reviewed 30 May 2014

This was a great hotel I chose from searching online. I got lucky. The room was large & comfortable, wide hallways, loads of atmosphere. Breakfast was amazing & the staff were great.
Best hotel on our trip to France.

  • Stayed: May 2014, travelled with family
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Thank QuickCatII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 2 June 2014

Dear Guest,

My team and I are very grateful for your remarks. We are pleased to know that you enjoyed your stay among us. Worried about the quality of services we offer to our clients we thank you very much for having taken the time to give us your views.

Looking forward to welcoming your shortly

Kind regards

Marta PARDO-BADIER
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The hotel has massive rooms as a result of it being a chateau. The rooms themselves were basic and could have benefited from a bit of TLC in regards to decor, but they were very clean and quiet. The decor in the lobby and the building itself is seriously impressive!

Good points: Free wifi, easy walking distance to the center of lyon, big rooms, clean.
Bad Points: dated decor, location.

As the hotel is near the station, you have to walk around or through the station which inevitably attracts some dodgy characters. There are security guards in the station, but still, it's not exactly ideal.

All hotel staff were polite and helpful.

Room Tip: Walk to the city through the station - much quicker! I had a 2nd floor room which had trees in front...
  • Stayed: May 2014, travelled as a couple
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Thank chris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for having taken the time to give us your opinion about your stay in our hotel.
My team and I are very grateful for your remarks. Worried about the quality of the services we offer to our client, we thank you for having transmitted your comments, it helps us to improve our quality and benefits our team.

Hoping to welcome you back soon,

Kind regards

Marta PARDO-BADIER
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

We arrived at the hotel before the check-in hours, but we were assigned to the room right away. The location of the hotel allowed us to explore the city by walk easily. The all great restaurants and old city are just 10 minutes walk. Many Thanks to hotel staff for their hospitality, understanding and courtesy.
We are definitely recommending this hotel to travelers and Lyon guests.

  • Stayed: May 2014, travelled as a couple
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Thank Irina Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 26 May 2014

Dear Guest,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. It will encourage us to maintain our efforts so that the services we provide for you fully meeti your expectations.

Looking forward to welcoming you shortly,

Yours sincerely,

Marta PARDO-BADIER
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

The physical hotel was very comfortable. But it was the people at the front desk who were fabulous! Many thanks to Perrine, Romain, and Clemente who suffered through our fractured French and spoke beautiful English to us. They helped us get around to all the best spots. It was my first experience "across the pond" and these folks made it so much more enjoyable. Management, give these kids a big raise!!!

  • Stayed: February 2014, travelled with friends
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1  Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 5 March 2014

Dear Guest,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly.

Yours sincerely,

Marta PARDO-BADIER
General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

This hotel is a beautiful old chateau right next to the Perrache train station in Lyon. The gorgeous building is in need of a bit of love but is still charming. We had a room in the 4th floor with a magnificent view of Lyon, which was amazingly quiet considering the train station right next door.

The splendor of the classy railway hotel was a bit let down by the euro trash music being played at reception, but if you can ignore that, then this place is good value.

The rooms are comfortable and we'd stay here again.

Room Tip: Ask for a room on the upper floor for good views and to avoid any train station noise.
  • Stayed: December 2013, travelled as a couple
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3  Thank Korshka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 30 December 2013

Dear Guest

Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks, the will encourage us to maintain our efforts so that the services we provide for you fully meet your expectation.

Looking forward to welcoming you soon.

Yours sincerely,

Marta Pardo-Badier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

This was my first time to go Lyon and stayed in the hotel. I went to Lyon from Paris by TGV. The hotel is next to the TGV station and Metro. The location is perfect. I could reach different part of Lyon with Metro. I stayed in the top floor of the hotel. Although the view of the room was inside part of the hotel, there was still sunshine to the room as it was top floor.

The room was large with free WIFI provided. They also provided full facilities with fridge, hairdryer as well as hot water. A great restaurant was also near the hotel with 5 mins walking distance. I will stay this hotel next time without doubt.

  • Stayed: November 2013, travelled as a couple
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1  Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Directeur général at Mercure Lyon Centre Chateau Perrache, responded to this reviewResponded 15 November 2013

Dear Guest

Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks, the will encourage us to maintain our efforts so that the services we provide for you fully meet your expectation.

Looking forward to welcoming you soon

Yours sincerely,

Marta Pardo-Badier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Lyon Centre Chateau Perrache

Address: 12 cours de Verdun Rambaud | Esplanade de la gare, 69002, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#24 Luxury Hotel in Lyon
Price Range: £73 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Lyon Centre Chateau Perrache 4*
Number of rooms: 120
Official Description (provided by the hotel):
Art Nouveau building, listed as a historical monument, located in the centre of Lyon. The hotel is close to the Perrache TGV railway station, a 10mn walk from place Bellecour, close to all public transport. The reception lobby has been renovated in 2009. Most of the rooms have been renovated in 2008. ... more   less 
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Also Known As:
Mercure Lyon

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