The design of the hotel is mostly delightful. It has a modern Eco friendly feel, sleek with clean lines. It is located on a small quaint street in a business enclave with a lovely small park across the street. For all the hot water, and small deck and large sink and lights that come on as you step off the elevator it is missing something real. There is no grounded and real hospitality. There is no one willing to step forth and say, I care about your experience in my hotel, yes, MY hotel. Oddly engineered lights on the bedside tables are nearly too dim to read by and the lamps cannot be moved. There are no washcloths available. No paper towels or cloths specifically for the stove/sink area. The utensils were set in such a way, as were the dishes, that they virtually tumbled out of the overhead closet, nearly toppling onto our heads. The lovely design erred when it put a towel heater inches from the toilet. Imagine sitting down sideways so that your legs don't press against it. How weird. We came in today from a long day about town, to find the floor unswept, the bathroom sink dirty, a wet towel we left in the shower for the staff to collect (per instructions), a tiny amount of towel paper left, and the kitchen area dishes untouched. I don't know what to make of this. For a place that advertises great service and long stay options, I am surprised. The bed is comfortable and I like the location. When I went to the front desk in the evening, the woman staffer was ashamed that the basic services were lacking in HER hotel. Perhaps she should be the manager! Oh and did I say the vents were dusty and the wall above it blackened. A sad state of affairs. Perhaps Bocuse should learn to manage the paces he owns instead of continuing to expand.
- Official Description (provided by the hotel):
- Located between les Monts d'or and Lyon's centre, the Dock Ouest Hotel is a perfect place to stay. Whether you're travelling for business or pleasure, you can relax in this refined and modern hotel. With quality rooms and suites, personal service and all the comforts of a modern establishment, Dock Ouest provides a sense of well-being right on Lyon's doorstep. ... more less
- Reservation Options:
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