I am writing this part way through a 6 day stay at Le Phenix on day 3.
Similar to other TA comments, the internet is very slow...VERY!
Our executive suite however certainly makes up for it with double insulated hinged windows which completely blocks out the street noise. Our suite looks over the river and is very comfortable, out friends also haven executive suite and are located in another section of the hotel and agree the size is good.
Staff in general can speak reasonable english and are happy to humour me practising my french.
Unfortunately my only disappoints lie with a lack of communication and commitment to patron comfort. last night the entire hotel was woken twice for 2 fire alarms. Fortunately there was no fire, however waking at midnight and again at 1am is not something you desire when you are paying 150 euro primarily for a place to leave your suitcase in the day and a place to rest at night. The 1 staff member working was not sure what was going on and did not provide much reassurance that no more alarms would go off. In addition he was unable to manage the situation, people led themselves outside with no leadership, and otherwise it was mass confusion and frustration. It appears that he just overrided the alarms with no investigation either into why they were activated, no fire trucks turned up either ??Today i asked some questions to a very arrogant receptionist (woman with glasses, other receptionists are good) who advised me that she was not working last night and thinks it was a technical fault. I asked if the fault was fixed and she again said i was not working last night however it should be fine. She did not seem to concerned that we had broken sleep and I also asked her if the hotel had a massage therapist or a person who they could pay to massage a severe neck cramp that i have persisted with all day secondary to poor sleep. No, however i did think it was a long shot and do realise that fire alarms are necessary, however the management of dealing with a fire needs vast improvement, what if there was a fire? The second time the alarm went only 50% of the hotel patrons evacuated!!
In other side notes, breakfast is 13 euros, however there are a lot of bakeries within 100m walk of this hotel for cheaper food.
The hotel is right in the heart of the old town which is delightful place to be positioned. Also a very close walk into the city. However on day 3 I am already wondering why I booked for 6 days, there are limited destinations of interest for a tourist.
I would also suggest that the hotel provide some milk to compliment the coffee and tea sachets provided.
- Official Description (provided by the hotel):
- The Phenix Hotel is the only one in Lyon situated on the edges of the Saone, in the heart of the old Lyon, district classified in the world heritage by the Unesco. The Phenix Hotel opens the doors of its ancient house Renaissance on 36 rooms, with air conditioning and individual heating, bathrooms equipped with hairdryer and towel dryer, mini bar, safe, flat-screen TV, Canal + and Canalsat, free access to WIFI, telephone, room service, coffee-tea-cakes in the room, with rooms all renewed, of which 10 deluxe rooms with a privileged view on the Saone River. ... more less
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- Also Known As:
- Le Phenix Lyon
- Hotel Le Phenix