We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“a story of mixed messages”
Review of Le Phenix Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Le Phenix Hotel
Ranked #42 of 194 Hotels in Lyon
Certificate of Excellence
Melbourne, Australia
Level Contributor
272 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“a story of mixed messages”
Reviewed 10 October 2012

I am writing this part way through a 6 day stay at Le Phenix on day 3.
Similar to other TA comments, the internet is very slow...VERY!
Our executive suite however certainly makes up for it with double insulated hinged windows which completely blocks out the street noise. Our suite looks over the river and is very comfortable, out friends also haven executive suite and are located in another section of the hotel and agree the size is good.
Staff in general can speak reasonable english and are happy to humour me practising my french.

Unfortunately my only disappoints lie with a lack of communication and commitment to patron comfort. last night the entire hotel was woken twice for 2 fire alarms. Fortunately there was no fire, however waking at midnight and again at 1am is not something you desire when you are paying 150 euro primarily for a place to leave your suitcase in the day and a place to rest at night. The 1 staff member working was not sure what was going on and did not provide much reassurance that no more alarms would go off. In addition he was unable to manage the situation, people led themselves outside with no leadership, and otherwise it was mass confusion and frustration. It appears that he just overrided the alarms with no investigation either into why they were activated, no fire trucks turned up either ??Today i asked some questions to a very arrogant receptionist (woman with glasses, other receptionists are good) who advised me that she was not working last night and thinks it was a technical fault. I asked if the fault was fixed and she again said i was not working last night however it should be fine. She did not seem to concerned that we had broken sleep and I also asked her if the hotel had a massage therapist or a person who they could pay to massage a severe neck cramp that i have persisted with all day secondary to poor sleep. No, however i did think it was a long shot and do realise that fire alarms are necessary, however the management of dealing with a fire needs vast improvement, what if there was a fire? The second time the alarm went only 50% of the hotel patrons evacuated!!

In other side notes, breakfast is 13 euros, however there are a lot of bakeries within 100m walk of this hotel for cheaper food.

The hotel is right in the heart of the old town which is delightful place to be positioned. Also a very close walk into the city. However on day 3 I am already wondering why I booked for 6 days, there are limited destinations of interest for a tourist.

I would also suggest that the hotel provide some milk to compliment the coffee and tea sachets provided.

Room Tip: Ask for renovated, sound proofed rooms.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taqueeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

396 reviews from our community

Traveller rating
    117
    199
    59
    14
    7
See reviews for
39
210
21
60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, CA
Level Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 30 September 2012

The hotel has a great location overlooking the river, reasonable rates (for Lyon), parking (at additional cost) and is within walking distance of the old town. But the hotel itself is dated, tired-looking and in need of an update. I would call it a budget hotel and at the low end of what I expect for a 3-star hotel. The photos make it look better than it really is. I rated it as "average" but it really was "below average" although not quite "poor." Calling it a boutique hotel as one reviewer called it, is misleading.

Our room, #203 did not look anything like any of the photos. It had a lovely view of the river, but it also had a very bad smell...musty, sort of like old cabbage. We thought if we aired out the room it would improve, but it did not. Our clothes smelled upon departure. We mentioned the smell at check-out, but the man at reception did not seem concerned. The room was good sized and clean. Our bathroom had not been updated, but needed to be. The lighting in the bathroom and near the closet was very inadequate---dark actually. Standing at the sink, one could not see well enough to comb hair, apply make-up or shave. A liquid soap dispenser was attached to the wall and amenities were basic. The sink drained very slowly and loudly and one of the bath towels smelled like wax.

As others have mentioned, while the wifi was free, it was extremely slow, which was frustrating.

I noticed that the hallways and reception area had air fresheners that spurted every so often tucked behind vases of fake flowers---perhaps to improve the stale air smells.

The breakfast was below average--basic and bland at best--very disappointing. The buffet area was small so it was often crowded. Items were not replenished and staffing was minimal. To me the pastries appeared to have been reheated from frozen. The second day I brought my own bread and tea which was better than what was served. How they can charge 13 euros is very surprising and it is certainly not worth the price. (our rate included breakfast)

So while the price was right, the hotel itself wasn't. It was adequate, but I wouldn't say it was good. Of the 10 hotels we stayed at on our trip, this one was at the bottom. We will select another hotel for our next visit to Lyon.

Room Tip: Room 203 has a very bad smell and poor bathroom lighting.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank turtlez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
51 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 27 September 2012

A fairly good 3 star hotel in Lyon and is in a perfect location right in the old town. Lyon is horrific for traffic so make sure you find out about the car parking arrangements in advance. Reasonably friendly staff some more than others - 1 of the check out girls was very helpful another one was a bit more stern faced. Had an issue actually booking this hotel in the first place - the reservations / reception guy emailed me back saying the hotel was completely full during my selected dates yet I could see availability on numerous bed-bank websites and on the hotels own website!! I didn't bother booking with the hotel directly over this as I felt I would have more come back with booking.com if there was any issue with the booking (which there wasn't)

Some negatives, WiFi is painfully slow - its a free service provided by an external company. Its usable for browsing, forget about any uploading / downloading of pictures PDFs etc. A 4mb file will come down in approximately 20 minutes.
I was in the shower one morning and all the water to the hotel stopped. Cold and hot. Lovely. Just what you need. Came back on after about 20 minutes and didn't breakdown again. Not sure what happened - perhaps water shortages?
We were supposed to have a rear facing room but actually got a front facing room on the third floor out to the river with a fairly nice view. Not sure whether this was an upgrade or not as we had a junior rear facing suite booked - not sure if this was a junior suite or not that we got. The room itself had been recently modernised and was fine - the bathroom hadn't been and was functional I guess you'd call it. An orange bath and sink form maybe the 1960's I would say. Also, the shower as others have noted is a joke - its barely hanging onto the wall and at a very low level but the power out of it is fine. I noted rooms 302 and 303 have new modern bathrooms so maybe their getting around to 301. Room was totally soundproofed from street noise which is good, beds were fine and comfortable and a good nights sleep was had.

The breakfast was ok - not a huge choice but enough to get you going. Constantly running out of things like hot water even bread. Very annoying and seems to take a good while before they were refilled. Also, on 1 morning there was nowhere to sit down as they make up approx 15 tables yet there are 36 rooms in the hotel. A very nice girl (same one from reception) quickly made up a table for us in another room.

So there you have it, a few issues no showstoppers though. Would I recommend the hotel and would I stay here again? I probably would as the location is good, the staff are fairly good, and is one of the very few reasonable priced hotels in the old town. Again TA really should have a better scoring system i.e. good rather than average or very good. The hotel was better than average but I would not say very good just good. I think again if you bear in mind this is a 3 star hotel and not 4 you will be ok.. Lyon is lovely give it maybe 3 nights to see it properly.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank max29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phenix5, Responsable relations clients at Le Phenix Hotel, responded to this review, 2 October 2012
Dear sir,

We are very surprise about your critic, it is such incredible : in general our dear guests find The Phenix Hotel a very lovely place to be in Lyon, for 01 or 02 or 03 nights, or more ! It is really a Boutic Hotel from the label CHATEAU & HOTEL COLLECTION, very demanded.
We can just say you that the second floor view over the river will be renovated at the end of the year, rooms and vestibules.
We hope to see you again in the hotel,
Best regards.
S.BERNARD
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 September 2012 via mobile

Situated in the heart of the old city. Restaurants abound in the small streets and laneways that dominate the area. Transport is literally at your doorstep with cross connects to all points of Lyon. The staff provided a friendly and smiling service at all times. A hotel that is not too big and provides comfortable, clean rooms along with an excellent breakfast.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard-Ausartim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Potomac,MD
Level Contributor
145 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 17 September 2012

Although the location is quite good, this is a tired hotel. It is hard to rate any hotel or restaurant because it all depends on the reviewers expectations For a backpacker this would be luxury, for us it was barely acceptable. We don't stay in superluxurious hotels but do like cleanliness, updated rooms and decent bathrooms. Here the rooms and halls were worn, bathroom clean and modern but not terribly convenient-high step in tub with no curtain or glass for showering. In Grenoble we stayed at the Park Hotel for the same price which was so far above this one.

Room Tip: One usually gets what you pay for. Look for pictures and use a critical eye in evaluating them.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank psdunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 September 2012

Directly on the right side of the Saône, next to the small Gare Saint-Paul and minutes away from the Vieux-Lyon, this charming hotel is excellently located. Created from several buildings around an inner court, it gives a sense of space as soon as you pass through the large vaulted entrance. My Executive room on first floor was opening on a small side street, so if lacking the view on the river, it provided a perfect quiet for the night. Recently redone in soft grey tones, it was pretty large, even with an old chimney and, something so rare in many hotels, a lot of electrical outlets - so you can charge your many electrical devices in just one night! The bathroom was fitted with a double sink and a bathtub with jacuzzi, once again with more space than in many other places. Breakfast was served in the central glass-covered court, an other good point when compared to the too frequent use of cramped cellars for beakfasts. Walking to the nearby Vieux-Lyon for an evening meal in one of the many "bouchons lyonnais", or taking the bus line No 3 just next to the hotel to go to the city center, that location is really excellent: you feel like living in a private area, and yet so close to the city center through the performant public transport. Highly recommended.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean-Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 September 2012 via mobile

We love to walk and this is a great place to start your exploring of the old city. Our room overlooked the river and while close to a busy road was surprisingly quiet. The room was spacious and the bed was very comfortable so we got really good nights sleep. The space was clean and serviced well, the coffee making facility was most welcome. Our stay was for 3 days, the staff were always helpful and assisted us with our poor French, while breakfasts were an additional cost they were well worth the money and were a good start to the day. We would stay at the Phenix if we visit Lyon again.


  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThomasAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lyon hotels
Vieux Lyon - Quarantaine
College Hotel
College Hotel
#87 of 194 in Lyon
430 reviews
Cordeliers - Jacobins
Hotel Silky by HappyCulture
Show Prices
Show Prices
Show Prices
Hotel des Celestins
#16 of 194 in Lyon
979 reviews
Hotel des Artistes
#34 of 194 in Lyon
405 reviews
Cordeliers - Jacobins
Mercure Lyon Centre Beaux Arts
Show Prices
Show Prices
Show Prices

Been to Le Phenix Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Phenix Hotel

Property: Le Phenix Hotel
Address: 7 quai de Bondy, 69005, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#30 Romantic Hotel in Lyon
#38 Business Hotel in Lyon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Le Phenix Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The Phenix Hotel is the only one in Lyon situated on the edges of the Saone, in the heart of the old Lyon, district classified in the world heritage by the Unesco. The Phenix Hotel opens the doors of its ancient house Renaissance on 36 rooms, with air conditioning and individual heating, bathrooms equipped with hairdryer and towel dryer, mini bar, safe, flat-screen TV, Canal + and Canalsat, free access to WIFI, telephone, room service, coffee-tea-cakes in the room, with rooms all renewed, of which 10 deluxe rooms with a privileged view on the Saone River. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Priceline, Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., Hotel.de, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Le Phenix Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Le Phenix Lyon
Hotel Le Phenix

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing