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“Hated it”
Review of Le Phenix Hotel

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Le Phenix Hotel
Ranked #43 of 194 Hotels in Lyon
Certificate of Excellence
England
Level 5 Contributor
67 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Hated it”
Reviewed 2 July 2008

We had booked to stay at The College Hotel but on arrival they had processed our reservation incorrectly and didn’t have a room for us. We were basically palmed off to the Phenix for the night and were told it was “a nice 3 star hotel facing the river with a duplex room”.

Our allocated room was indeed a duplex which basically means 2 inferior rooms rather than 1 inferior room. The room was located at the top of a winding staircase so beware if you are infirmed. Our view from the lower floor was of a wall. No idea what the view from the 2nd window was like as we are both average in height and couldn’t see out of it as it was positioned above the stairs leading to the bedroom!!

The layout of the lower floor was a sofa facing a desk with a TV on the wall and the bathroom. The bathroom was a hideous lobster colour and be warned if you are taller than 5ft 8 you are going to struggle to stand up for a shower!

The bedroom was like an attic room witha sloping roof, furnished simply with a double bed and 2 bedside tables. We stayed at the end of May 2008 and the room was very warm and stuffy; we were unable to open the window (contrast of being a bonus to be short for the shower you would need to be 7ft tall to open the window) – and the air conditioning was completely ineffective. Negotiating the stairs to use the bathroom in the dark also proved dicey (unless you wanted to wake your partner by putting the light on of course).

One positive was that the room had a safe and was clean.

After returning from breakfast at around 11.00 a.m. we couldn’t gain entry to the hotel as the main entrance was locked and no-one was manning the reception. We buzzed constantly for at least 5 minutes before a receptionist returned to the desk and let us in.

All in all we were not impressed and on the strength of our room would not recommend it.

  • Liked — better than sleeping on the street
  • Disliked — everything
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank fromleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Service
  • Value
  • Cleanliness
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Natchez, Mississippi
Level 6 Contributor
210 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 356 helpful votes
Reviewed 29 March 2008

Located on the edge of the Old Quarter in Lyon, the hotel area offers a mix of residential neighborhood and tourist district. Most major attractions can be reached on foot from the hotel which fronts on the river. The room was large, quiet and clean – with interesting architectural details. The building underwent a restoration that was designed to preserve the18th century ambiance and one of the interesting aspects of this hotel is the chance to discover 18th century architectural details in the rooms and common areas. The staff was very professional; however, a working knowledge of French is helpful when dealing with them.

Denver Mullican

  • Liked — Good location
  • Disliked — High priced Internet with weak signal and access problems
  • Stayed July 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Denver_Mullican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2007

Our one night stay in Lyon was our most diappointing in our 3 week holiday. Le Phenix was shabby, amenities weren't working, our requested and confirmed king size bed did not materialise and the staff appeared to be disinterested. Website photos certainly misrepresented the room that we had. I won't be recommending it to anyone who asks.

Stayed July 2007
Helpful?
2 Thank BastionAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 5 Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 July 2007

Great Location, large rooms, friendly helpful staff. I would definitely stay here again. Unusual coloured bathroom suite ( Heinz cream of Tomato Soup red !)

  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank garryj99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boullay-les-Troux, France
Level 5 Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 February 2007

We had a lovely one night stay in the Phenix hotel in the old town of Lyon. The room had a beautiful view on the Saone River, room 202 on the second floor. The reception was warm and friendly and it is a perfect location to explore the old town. There's parking -for a fee - if you come by car.

I'd stay there again at the drop of a hat.

[--]

Helpful?
5 Thank boullaylestroux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 January 2006

This hotel is easy to reach by public transport and well located - it takes a couple of minutes to walk to Vieux Lyon, and there are a couple of bars and a supermarket nearby. Well worth visiting the bakery just over the river (take the bridge immediately next to the hotel) - the bread and pastries are very tasty!

The desk staff were friendly and the room was clean and comfortable. We didn't have breakfast as there are a couple of lovely bakeries ten minutes away in Vieux Lyon - these are cheaper.

I would recommend ear plugs as some of the walls are a bit thin, and from our first floor room, you could occasionally hear the reception area - but I wouldn't say that noise was a problem.

Lyon is beautiful and well worth a visit, and I would recommend this hotel.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank NJC78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 January 2005

Not very clean and kind of drabby. I wouldn't stay here again. In fact, we moved to a different hotel the next day.

Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Phenix Hotel

Property: Le Phenix Hotel
Address: 7 quai de Bondy, 69005, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#30 Romantic Hotel in Lyon
#38 Business Hotel in Lyon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Le Phenix Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The Phenix Hotel is the only one in Lyon situated on the edges of the Saone, in the heart of the old Lyon, district classified in the world heritage by the Unesco. The Phenix Hotel opens the doors of its ancient house Renaissance on 36 rooms, with air conditioning and individual heating, bathrooms equipped with hairdryer and towel dryer, mini bar, safe, flat-screen TV, Canal + and Canalsat, free access to WIFI, telephone, room service, coffee-tea-cakes in the room, with rooms all renewed, of which 10 deluxe rooms with a privileged view on the Saone River. ... more   less 
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Also Known As:
Le Phenix Lyon
Hotel Le Phenix

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