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“Unique hotel in the heart of old Lyon”
Review of Le Phenix Hotel

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Le Phenix Hotel
Ranked #34 of 194 Hotels in Lyon
Certificate of Excellence
Reviewed 24 September 2013

A small, well run and very welcoming hotel (the staff are first rate - polite and helpful) with generous, comfortable and recently refurbished rooms. Thanks to the combination of double and secondary glazing the rooms are also very quiet, even those at the front of the hotel which have a wonderful outlook over the river. The location is excellent, right on the edge of Vieux Lyon, with lots of interesting places to see and good places to eat within 10 minutes easy walking (the hotel's recommendations regarding restaurants proved very reliable). It also has the advantage of being near the terminus both of trolleybus route C3 and of bus route S1, which means you can access most parts of Lyon very easily including the main train stations Lyon Part Dieu (C3), Parrache (S1). Add to that proximity to the water bus - the Vaporetto - serving Bellecour and the Confluence (a landing stage is in front of the hotel), and you would be hard pressed to find a better positioned hotel whether for leisure or for business. Good value as well.
Tip :- cars are not encouraged in Lyon but the public transport system is clean, cheap, reliable and quick. Individual tickets can be bought for 2 euros on any bus, tolleybus or metro, last for one hour and can be used on all forms of transport if used within the hour. Discounted bundles of 10 can be bought from the TCL outlets.

Room Tip: Best rooms for the view are at the front and very quiet if the double and secondary glazing is close...
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  • Stayed: September 2013, travelled with friends
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Thank K P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phenix5, Responsable commercial at Le Phenix Hotel, responded to this reviewResponded 27 September 2013

Dear guest,

Than you very much for this appreciation,

We hope to welcome you soon in our hotel LE PHENIX HOTEL ***, in a room with the view on the river Saône...

Best regards.

S.BERNARD

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106 - 112 of 439 reviews

Reviewed 23 September 2013

Hotel is really well situated close to the old city. Easy walk to all main lyon attractions and many good restaurants. Hotel is very comfortable- ask for a room with a view of the river.
Arriving by car is a bit of a hassle due to traffic congestion, but hotel will provide secure parking nearby. Stayed 3 nights , would stay there again.

Room Tip: Ask for room overlooking the river
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  • Stayed: August 2013, travelled as a couple
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Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

This hotel, while being a 13 euro taxi fare away from the main train station Lyon Part Dieu, was in a brilliant location to explore the history that makes Lyon such a wonderful city. The staff were really helpful, our room was on the third floor and at the back of the hotel was a really good size and quiet. The breakfast was really good.

Room Tip: Book a junior suite which a really good size and seems to be a the back of the hotel overlooking a c...
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  • Stayed: September 2013, travelled as a couple
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Thank Rousesonholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phenix5, Responsable commercial at Le Phenix Hotel, responded to this reviewResponded 23 September 2013

Hello,

Thank you for your advice,

We hope to welcome you again in our hotel,

Regards.

LE PHENIX HOTEL

S.BERNARD

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Reviewed 20 September 2013

We stayed for two nights in June and were very disappointed.
It started badly when we arrived as the entrance door had broken glass, which is not a good look.
It was not repaired while we there. As Rue Bondy is a busy road the taxi driver advised us that we would have to get out of the taxi quickly as he wasn't supposed to stop outside the hotel. Leaving the hotel was even more difficult in these conditions.
The condition of the reception area, common areas and breakfast room were very tired and badly need updating and a coat of paint.
The condition of the room (Junior Suite) was OK but it did not live up to the photographs on the website or promotional brochures. It's amazing what lighting and a good photographer can do. The selection of paint colours was unusual to say the least. Both mornings at 7am there was only cold water in the shower, and each morning the person at reception told us they would have to contact the engineer. 20 minutes later hot water was restored.
The hotel is located next door to an abandoned night club and a row of closed shops. Although it is near the old town it is a quite a distance from the restaurant areas & main shopping of Lyon.
The staff were polite but it was generally a soulless and disappointing experience.

Room Tip: Dn't always believe what you see in photos on web-sites or printed promotional material
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  • Stayed: June 2013, travelled with family
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1  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phenix5, Responsable commercial at Le Phenix Hotel, responded to this reviewResponded 23 September 2013
Google Translation

Monsieur,

Nous sommes étonnés de votre réaction très tranchée, du fait que vous ayez été surclassé en Junior Suite à votre arrivée (chambre 114, qui fait 28 m²), et qu'elle soit totalement rénovée, avec salle de bain jacuzzi.

Concernant l'hôtel, la salle des petits déjeuners est sous verrière Art Déco, la Maison est Renaissance, le quartier du Vieux Lyon (en plein centre !) est classé patrimoine mondial par l'Unesco...mais peut-être vous faut-il plutôt du contemporain....

Nious espérons que vous trouverez un établissement qui vous plait,

Bien cordialement.

S.BERNARD

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Reviewed 3 September 2013

Stayed for 2 nights very comfortably in Le Phenix. The front desk staff was friendly and helpful and the room was a relief to come back to at night after a whole day of sightseeing.

Pros: 1) Centrally located within walking distance to attractions in Vieux Lyon and shopping, 2) Room was a good size and clean, 3) Bathroom was large and modern.

Oh, and it has one of the smallest elevators I've ever been in XD.

Room Tip: Only con was that the room I was in (111) had windows facing indoors, i.e. a communal lounge, so I h...
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  • Stayed: August 2013, travelled solo
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1  Thank bezoar25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

I stayed at the Le Phenix this past weekend and took advantage of the promotional rates. The executive room was very comfortable and nice. The shower was outstanding and easily twice as large and any other French hotel I've stayed in. The lobby clerk was very friendly, helpful and spoke good English. The only issue that presented a problem was parking. There is little parking available in front of the hotel, as it is on the riverfront. However, it is right next to the old section of Lyon with great restaurants, cafes, and eateries.

Room Tip: No pool at the hotel.
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  • Stayed: August 2013, travelled solo
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Thank TMO64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phenix5, Responsable commercial at Le Phenix Hotel, responded to this reviewResponded 5 September 2013

Dear guest,

Thank you so much for this advice, we appreciate !

For the garage, we have maximum 08 places of parking in our box, but (as you should do for a room) it must to be booked before the arrival.

For the next time, do not forget to reserve the garage before the arrival.

We hope to see you soon in our hotel,

Best regards.

S.BERNARD

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Reviewed 24 August 2013

This is a neat quirky hotel in central Lyon convenient for old town and a short walk to new town. Our room was clean but old-fashioned (great if you like salmon-pink bathroom suite). The hotel staff were very low profile and the overall impression from our short stay was of a soul-less experience. If you like quiet and bland (but with quirky buildings) this is the place for you.

Room Tip: Ask for a room over looking the river no higher than third floor (fourth floor rooms are attic rooms...
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  • Stayed: August 2013, travelled on business
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Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Phenix Hotel

Address: 7 quai de Bondy, 69005, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#30 Romantic Hotel in Lyon
#38 Business Hotel in Lyon
Price Range: £85 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Phenix Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The Phenix Hotel is the only one in Lyon situated on the edges of the Saone, in the heart of the old Lyon, district classified in the world heritage by the Unesco. The Phenix Hotel opens the doors of its ancient house Renaissance on 36 rooms, with air conditioning and individual heating, bathrooms equipped with hairdryer and towel dryer, mini bar, safe, flat-screen TV, Canal + and Canalsat, free access to WIFI, telephone, room service, coffee-tea-cakes in the room, with rooms all renewed, of which 10 deluxe rooms with a privileged view on the Saone River. ... more   less 
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Also Known As:
Le Phenix Lyon
Hotel Le Phenix

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