We stayed here as part of a big group, spending several thousand euros. My wife takes a special pillow because of her bad neck, it's bigger and different to the hotel pillows. The cleaning staff took the soft linen pillowcase off it (again, this looked nothing like a hotel pillowcase) and sent it to the laundry, never to be seen again. Then they rammed the big pillow into a much smaller and rougher hotel pillowcase!
I asked the hotel to pay for a new pillowcase which cost us 22 Euros, which despite the vast sums our group spent, they refused to do. This appears to be very mean
- Official Description (provided by the hotel):
- The Phenix Hotel is the only one in Lyon situated on the edges of the Saone, in the heart of the old Lyon, district classified in the world heritage by the Unesco. The Phenix Hotel opens the doors of its ancient house Renaissance on 36 rooms, with air conditioning and individual heating, bathrooms equipped with hairdryer and towel dryer, mini bar, safe, flat-screen TV, Canal + and Canalsat, free access to WIFI, telephone, room service, coffee-tea-cakes in the room, with rooms all renewed, of which 10 deluxe rooms with a privileged view on the Saone River. ... more less
- Reservation Options:
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- Also Known As:
- Le Phenix Lyon
- Hotel Le Phenix