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“Still OK but needs improvement”

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Warwick Reine Astrid - Lyon
Ranked #38 of 194 Hotels in Lyon
Reviewed 8 June 2014

Our fourth stay at this apartment hotel in the wonderful city of Lyon. While the living areas in the apartments are enormous, perhaps these would be better reduced to increase the size of the bedroom and the bathroom facilities. For a hotel specialising in business clients it seems strange that there are still NO safes in any of the rooms, there are cooking facilities but no washing machines and the entire hotel could only spare one iron and ironing board for a few hours. It was retrieved quickly as it was "needed by another guest". Additionally, the staff are rather surly rather than welcoming, unusual in a town that was otherwise most warm and friendly. Despite a warm day, the air-conditioning did not work and on enquiry, we were informed that it is only switched on after the 15th May (we were enquiring on the 12th) and we would just have to "open a window". We will definitely think twice before returning to this hotel.

Room Tip: Do not expect air conditioning just because there is an outlet in the room. High floors are quieter.
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  • Stayed: May 2014, travelled on business
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Thank Peterbuderim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 - 147 of 678 reviews

Reviewed 6 June 2014

We recently stayed at the Warwick Reine Astrid on our first trip to Lyon. We were very impressed both with the quality of the accommodation and facilities, and the welcoming and friendly attitude of the staff. We were treated to great service, our room was spacious and beautifully furnished. The bed was a dream, so comfortable. We enjoyed a really great breakfast with lots of variety. Add to this the location, right near the beautiful park and botanic gardens and on the bus route to get into the city and station easily. Highly recommended.

Room Tip: A room facing the rue de belges gives a nice outlook.
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  • Stayed: June 2014, travelled as a couple
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Thank cheza26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRA-Direction, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded 10 June 2014

Dear “Cheza26”,,

What a pleasure to read your positiv comment . I’m glad to know that you enjoyed your stay and mainly the layout of our suite with its functionality and our location just in front of the Tête d’Or Park. The bus stop “ Museum” on C1 line located just in front of the hotel is also very convenient. Our aim is to provide a high quality of service and that is the reason why we place your satisfaction at first. Thank you again for your nice recommendation.
We will be more than happy to welcome you again !

Best regards,

Jérôme Billy - General Manager

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Reviewed 2 June 2014

It's a very good hotel. It's location in the middle way between work and business center, and all the touristic sites of Lyon city, plus the quality of services presented, with the good price rate made from this hotel the preferred hotel.

  • Stayed: May 2014
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1  Thank Gaby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRA-Direction, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded 10 June 2014

Dear " Gaby K",

Thank you so much for your nice review with Tripadvisor’s travelers. I’m glad to know that you enjoyed your stay and mainly the quality of our service and also our prime location between the beautiful Parc de la Tête d’Or and the main sightseeing of Lyon
Taking care of our guest is the priority of the staff and they are grateful of all your good remarks.

It would be an honor to have you back with us at the Warwick Reine Astrid.

Best regards,

Jérôme Billy
General Manager

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Reviewed 30 May 2014

Our family of 6 stayed here last summer on our driving adventure holiday. I booked this hotel because of its great location to the fantastic park. We all wished we could have stayed longer as there was so much to do in the park and the children loved this hotel as much as we did. As a family travelling with 3 young children and a baby the suite accommodated us all and was very comfortable. The staff were helpful too. We also were grateful for the on site parking. We would definitely stay here again.

Room Tip: Suite was great.
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  • Stayed: July 2013, travelled with family
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1  Thank Bunker6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRA-Direction, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded 3 June 2014

Dear "Bunker6",

I thank you for sharing your remarks with tripadvisor members . I’m glad to know that you enjoyed your stay and mainly the layout & size of our suite. It’s true that the layout of the suite with the bedroom separated from the living room is very convenient for family stay . As you mentioned, our location in front of the Tête d’Or Park is a real pleasure for the families, for the joggers and cyclists. It offers many possibilities with sport facilities, a zoo and botanical and rose gardens (free entrance) .Thanks you again for your nice recommendation.
For your next stay with us for your comings holidays, I invite you to visit our website and to book one of our attractiv packages

It would be an honour to have you back with us at the Warwick Reine Astrid.

Best regards,

Jérôme Billy
Directeur Général

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Reviewed 28 May 2014

It was my second time La Reine Astrid, since it gives everything what I need. Big comfortable, silent, clean apartment, good breakfast, friendly staff. I could have a good dinner at the garden or in my apartment. The hotel is closed to the beautiful Parc tete d'or , but the down town can be reached by foot too. If you want to be spoiled and have something special dont miss this hotel if you stay in Lyon!

  • Stayed: May 2014, travelled on business
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1  Thank 911Eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRA_Direction, Responsable commercial at Warwick Reine Astrid - Lyon, responded to this reviewResponded 2 June 2014

Dear Guest,

Thank you so much for your loyalty and for taking the time to share your positiv experience at the Warwick Reine Astrid.

I am pleased to read you enjoyed the size and the layout of the suite and also our prime location just in front of the beautiful Tête d’Or park.

Thank you also for nice comment about our Lounge restaurant and for mentioning the friendless of the reception staff. You can be sure that your nice comments have been shared with our team

It would be an honor to have you back with us at the Warwick Reine Astrid for your next stay in Lyon


Best regards,

The management

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Reviewed 9 May 2014

My wife and I stayed at La Reine Astrid for three nights beginning on 5 May 2014. We opted for a Superior room on the garden (back) side of the hotel.
La Reine Astrid is one of the nicest hotels I have stayed in, and I look forward to returning every opportunity I have. I have stayed at this hotel on dozens of occasions over the past two decades. Now 30-years-old, the hotel has been refurbished and is very comfortable and appealing. I understand that it was originally built as an apartment building, but was immediately converted to a hotel. The rooms are spacious (as apartments) and have separate bedrooms, full bathrooms, and tub and shower. For those accustomed to European hotels, you will be most impressed by the spaciousness. The rooms are very elegant and beautifully finished.
La Reine Astrid is located in a quiet, upscale residential neighbourhood. It is within a stone's throw of the famous Parc tete d'or and Interpol headquarters. Downtown Lyon is very walkable from the hotel, and the stroll along the river is delightful. The main train station, Part Dieu, is a 5-minute taxi ride away.
Staff at the hotel are always friendly, professional, and available to assist. There is a nice garden area at the back of the hotel, with access to a good bar and restaurant, Le Lounge.
In summary, I find it difficult to find any fault in any aspect of this hotel operation, and I wish to commend hotel management and staff alike.

Room Tip: Ask for Superior room, garden side, in refurbished section of hotel.
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  • Stayed: May 2014, travelled with family
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1  Thank FussyVacationers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRA_Direction, Responsable relations clients at Warwick Reine Astrid - Lyon, responded to this reviewResponded 13 May 2014

Dear Guest,

Thank you so much for your loyalty and for taking the time to share your positiv experience at the Warwick Reine Astrid.

I am pleased to read you enjoyed the size and the layout of the suite and also our prime location just in front of the beautiful Tête d’Or park.

It’s always a huge pleasure when our clients let us know how much they appreciated spirit and service of our hotel. Taking care of our guest is the priority of the staff and they are grateful of all your good remarks. Thank you also for nice comment about our Lounge restaurant and for mentionning the friendless of the reception staff. You can be sure that your nice comments has been shared with our team

It would be an honor to have you back with us at the Warwick Reine Astrid for your next stay in Lyon


Best regards,

The management

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Reviewed 14 March 2014

I go to Lyon, on business, once a year. The reason I keep going back to this hotel is because I find the staff extremely friendly & helpful, the appartment is very comfortable, cleaned daily, free Wifi, peaceful.

  • Stayed: February 2014, travelled on business
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1  Thank k0ala1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AliAfshar, Directeur général at Warwick Reine Astrid - Lyon, responded to this reviewResponded 18 March 2014

Dear Guest,

Thank you so much for taking the time to share your positiv experience at the Warwick Reine Astrid.

We thank you for your loyalty towards the Warwick Reine Astrid and I am pleased to read you enjoyed the quality of the hospitality, our service, our professional staff and the layout of the suite.

Please rest assured that your kind words will be shared with our whole staff.

Thank you for staying with us and we look forward to seeing you again in Lyon for your next stay.

Best regards,

Ali AFSHAR – General Manager,

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Additional Information about Warwick Reine Astrid - Lyon

Address: 24 boulevard des Belges, 69006, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#10 Family Hotel in Lyon
#15 Business Hotel in Lyon
#25 Luxury Hotel in Lyon
Price Range: £70 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Warwick Reine Astrid - Lyon 4*
Number of rooms: 88
Official Description (provided by the hotel):
The privilege of a suite between park and garden.The Warwick Reine Astrid - Lyon has a unique location opposite the Parc de la Tête d'Or andits lake, at the heart of the city'sfashionable 6th quarter anda few minutes from the Cité Internationale and Lyon Convention Centre.Open the door of one of the Warwick Reine Astrid's 88 suites and discover a true four star All Suites Residence and its luxury services. The 35 to 90m² suites have been fittedout with your comfort in mind and all havea living room, dining area and fittedkitchen. Whether you are on a business visit, family holiday or just away for the weekend, the Warwick Reine Astrid - Lyon is the ideal place for short and long stays. The Warwick Reine Astrid proposes a full range of luxury services to make your stay as pleasant as possible: room service, 24h business centre, Wi-Fi internet connection,fitness centre- with sauna, hammam and exercise machines - and private parking.The Lounge bar-restaurant offers a menu with creative and refined cuisine to seduce your appetite. You will enjoy the spacious calm of the large private garden, an ideal environment to enjoy our Chef's culinary creations for lunches or dinners. ... more   less 
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Also Known As:
Warwick Reine Astrid Hotel Lyon
La Reine Astrid Hotel
La Reine Astrid Lyon

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