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“Outstanding hotel and location”

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Hotel Carlton Lyon - MGallery Collection
Ranked #3 of 194 Hotels in Lyon
Certificate of Excellence
GreenLeadersSilver level
West Bloomfield, Michigan, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding hotel and location”
Reviewed 2 June 2013

This hotel met and exceeded our expectations in all areas and I will definitely stay there again and recommend to all my friends who travel to Paris. The hotel staff was extremely friendly and helpful throughout our stay. The location was perfect for us to travel to the museums and restaurants we wanted to visit. Our room was splendid -the bed was super comfortable, the bathroom was large for a European hotel and the shower had lots of pressure and the water was hot! What more can you ask for?!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank DLM575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Turkish first
  • Any
English first
Geneva, Switzerland
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 May 2013

This hotel is ideally located and I would stay here again. The staff are great and all speak very good English which is rare in France. The rooms are a little small and of course like most European hotels are over-priced but we really enjoyed this place.

Something they may like to add - a clock of some sort - couldn't tell the time without turning on the TV. Otherwise this is a great place.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank DiscretePete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2013

I've traveled around the world for business, but few hotels compare to this one. What makes it stand out? The charm and warmth of the staff. From the moment I arrived (with ridiculous amounts of luggage), the staff greeted me with open arms and helped carry whatever I needed. The check-in process was met with many smiles, and the entire staff was very proud of the new renovations (which look excellent). One staff member personally escorted me to my room then quickly brought up my belongings. I told him that I was interested in room service, and even though the kitchen was closed, he made a delicious cheese platter for me on his own! Later that night I ordered the Artists Salad, which was beautifully presented and overall delicious. The room was warm and charming and the bed was super comfy. There was also a lovely terrace overlooking the city - truly beautiful.

The next day the concessions kept coming! The staff saw that my team and I needed a place to work and arranged for us to have a private board room. They even let us order room service there (which was against house rules!). When my keycard stopped working, they immediately brought another. And when we needed cabs for the following day, the ordered them without hesitation.

The best surprise? When I got to the airport I realized I'd left a bag in the taxi. I called the hotel (they had ordered the cab) and they immediately called the driver. I was fortunate to get my bag back, but it wouldn't have been possible without Hotel Carlton!

Honestly, this upscale hotel has managed to make people feel special and welcome, even while serving hundred of guests. I look forward to returning!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JCOB_134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Suisse
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 May 2013

Great hotel in the middle of Lyon, well schooled staff, nice touches like the double-double glazing that keeps the rooms quiet. Perfect for week end or business trip. Price? Well, we were using loyalty points so did not really care...

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank norber44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 April 2013

Lovely hotel, entirely redone, with a very friendly and helpful staff. Nice rooms, rather chic, with roomy and lovely bathrooms. They did a very nice remodel. The hotel is perfectly situated between the two main places in Lyon, and it was very easy to access Vieux Lyon.

Stayed April 2013, travelled with family
Helpful?
2 Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2013

Based on previous experiences of the brand, and the facts that this hotel has only just reopened after a full refurbishment and that it has been upgraded from Mercure to M-Gallery, I had high expectations of the Carlton Lyon. Although I paid a very low promotional rate (Quais du Polar weekend deal), I received a room upgrade thanks to my gold Le Club Accor card. The room was twice the size of a standard "cozy" room, and was in pristine condition, possibly never occupied before. Many original features remain, but windows are now quadruple glazed and the room was fully soundproofed. The bed could not have been more comfortable, just like the Sofitel "My Bed" concept.

We had a Nespresso machine and the latest very thin LCD TV, and the bathroom fittings were all spotless, as you'd expect just after a refit. Quality Cinq Mondes Spa toiletries.

All staff were impeccably attentive and perfectly groomed and polite, although I did have to request the complimentary drink that I was entitled to as a gold card holder. The hotel bar is very stylish and well worth a visit before going out for dinner. No restaurant, but this is a boutique hotel in the centre of Lyon, so that really isn't a problem. I would not hesitate to recommend the Carlton Lyon.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Edward R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donaueschingen, Germany
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 March 2013

The hotel is located in a great location and completed its renovation end of February, I was the first guest for the assigned room and I was positively surprised by the new touch. The quality of the bed and sound isolation is very good, I would definetly recommend this hotel for a private and or business trip. The hotel doesn´t have its own restaurant however there is a marvellous grill next door and different attractions at walking distance.
Reception, weitress and room service were excellent and I would definetly recommend this hotel.
The only minus is for the room size, nice but not excellent for the Stars. Furniture are new and "different" for my personal taste the TV are not matching the furniture they hand on but all in all a great hotel.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carlo U U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Carlton Lyon - MGallery Collection

Property: Hotel Carlton Lyon - MGallery Collection
Address: 4 rue Jussieu, 69002, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lyon
#1 Family Hotel in Lyon
#1 Spa Hotel in Lyon
#2 Luxury Hotel in Lyon
#2 Business Hotel in Lyon
#4 Green Hotel in Lyon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Carlton Lyon - MGallery Collection 4*
Number of rooms: 80
Official Description (provided by the hotel):
Be enchanted by the Carlton Lyon hotel, located on the peninsula. Despite being fully renovated in 2013, it has retained its authenticity and personality, blending contemporary comfort with sophistication. Relax in one of the 80 tastefully decorated rooms, in the wellness center or in the cozy atmosphere of the bar. The hotel is just a 5-minute walk from the Bellecour metro stop and is the ideal base for exploring Lyon, with its opera house, museums, the St. Jean cathedral and more.StoryLocated between the Rhone and Saone rivers, the Carlton Lyon hotel was built in 1894 as a "petit palace" in Lyons. Punctuated by its forged iron balconies, dome and rotundas, its splendid Haussmann facade echoes the refinement of its historical decor.The hotel's "Signature" rooms also highlight artists who have stayed there. Travelers will appreciate immersing themselves in the splendid adornments of the many talents that have visited the hotel. ... more   less 
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Also Known As:
Accor Lyon

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