The reception staff were really helpful, the room was clean and well decorated, bathroom fine with an excellent shower. Unfortunately the restaurant was BAD we were shown to a table and only 5 other tables occupied, 15 mins later the waitress came to take our order, but we had not yet been given a menu card. She did apologise and was very friendly, when she came back to take our order I wanted salmon with a beurre blanc sauce and salad but was told no deliveries on a Saturday so no sauce but they had a pepper sauce (does not a chef or assistant normally make the sauce from butter, wine and flour) or does it come from a packet. The Salmon was burnt and probably warmed up from an earlier cooking as it was not hot, no green salad but a huge plate of french fries overcooked again. My partner requested Entrecote steak but along came a rib steak! we think, and no salad but a huge plate of french fries! We were asked if we would like a sweet and declined, when the bill came it included 2 sweets which we didn't have. The waitress was most apologetic and rectified the mistake.
On checking out the following morning we were asked by the friendly receptionist if everything was ok, we then told her of the experiance of our dinner in the restaurant the previous night. She said that we would not be charged for breakfast and that she was really sorry and couldn't apologise enough. Good hotel great location friendly staff but terrible restaurant.
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- Also Known As:
- Campanile Lyon Centre Forum Part-Dieu Hotel Lyon
- Campanile Hotel Lyon