My husband and I have just returned to England after a four night stay at this hotel. The room was quite small although it had everything we needed. After our second night we left one of the towels on the bathroom floor to be replaced. The cleaner took the used towel but did not replace it. My husband called at reception and asked for another towel and was told that someone would replace the towel. when we arrived back at the hotel after our evening out the towel had indeed been replaced but whoever replaced it didn't close our door properly and although nothing was taken we found this very remiss. The breakfast was an extra 9 euro 50 each which we decided to have on the third day. The breakfast was served until 10 am we went down to breakfast at 9.45 and found very little left and it was not replenished we had to walk round other peoples tables asking for unused butter portions after being told by the breakfast staff there was no more butter available. The hot drinks machine had also been turned off and the staff were cleaning the tables and setting them for lunch. I know we were quite late for breakfast but if it states breakfast is served until 10 am then everything should be available till then. To be fair when we complained when settling our bill the member of staff dealing with us apologized and refunded the cost of breakfast. The hotel is in a very good location and everything is easily accessible from this hotel. Overall despite our moans we found this hotel acceptable and would stay here again if visiting Lyon.
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- Also Known As:
- Campanile Lyon Centre Forum Part-Dieu Hotel Lyon
- Campanile Hotel Lyon