We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very disappointed!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Silky by HappyCulture
Ranked #16 of 193 Hotels in Lyon
Trondheim
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very disappointed!”
Reviewed 18 September 2012

Booked this hotel to stay at during a conference in Lyon in August. Thought we would be satisfied with our stay because the hotel looked very nice on their web site, and it also has a very good location.
Were supposed to stay here 4 nights - instead it was about 4 hours! A few hours after we checked in we saw a mouse in our room!! Not scared that they would be dangerous, of course, but I think this says a great deal about the cleanliness at the hotel! The shower also had a broken door, so if we used it the bathroom floor would've been wet. The room didn't seem very clean in general. We decided that we wouldn't stay here, and complained about the mouse and our room in general at the reception. The receptionist seemed startled and embarassed about the mouse-problem. We said we wanted to change hotel. The receptionist was very nice, and called the hotel manager to check if we could leave without paying for the room (we had not payed in advance). Fortunately, this was ok.
A one time incidence with mice I guess can be forgiven. But my colleague also spotted mice in their room!! And they also saw a cockroach in the breakfast room... So the only positive side of this hotel, is its location! I would not recommend this hotel at this time. They would have to do some upgrading and seriuos cleaning first! If you still want to stay at this hotel, make sure you get one of the rooms on their lovely pictures (and hope our mouse didn't have a big family!).

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hege S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotel69, Directeur général at Hotel Silky by HappyCulture, responded to this review, 15 October 2012
Dear customers,

I am sincerely sorry that the past stay in our hotel you were not entirely satisfactory..

A constant quality approach we hope to see you again and your total satisfaction

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

702 reviews from our community

Traveller rating
    275
    270
    97
    35
    25
See reviews for
86
308
56
122
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Florence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2012

We were only in Lyon for one night. This hotel made our stay all the better. The hotel was great, very clean and modern and in a great spot. The staff there were also very friendly and helpful. I would definitely stay there again.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Carla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotel69, Directeur général at Hotel Silky by HappyCulture, responded to this review, 7 September 2012
Dear Guests,

Thank you for your stay at the Grand hotel de la Paix. We had a great pleasure to welcome you and hope to welcome you once again.

we sincerely thank you for your nice comment.

Best regards,
Julien Schruoffeneger, manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 23 August 2012

This hotel was everything we had hoped for. Great location and decent rooms. We were in room 112 I think, and it was absolutely fine. In spite of looking out on the the street and us sleeping with the French windows open, we had no trouble with noise. As other reviewers have said, there is no ac or fans, but the breeze from the open window was enough for us.

We were originally supposed to stay in a room on the 5th floor, but as it hadn't been made up, we were offered a choice of two others. I think these were room 502 and 112, and trust me when I say you don't want room 502 if there are two of you. It was tiny.

The elevator is also snug. Two people or one person with bags max, and absolutely not suitable for people with claustrophobia.

The free breakfast doesn't offer much choice, but it is good all the same. If you are very tall there is a risk of you bumping your head on the ceiling though.

This hotel gave us the perfect base for walking all over Lyon. There is also a bicycle hire stand right outside, a nice restaurant next door, and shops, bars and restaurants only minutes walk away.

If we come back to Lyon, which I hope we do since it is a wonderful city, I will stay here again. It is great value for money and the staff are lovely.

Room Tip: I would choose a lower floor to avoid having to choose between the claustrophobic lift and facing fi...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndreaPCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotel69, Directeur général at Hotel Silky by HappyCulture, responded to this review, 28 August 2012
Dear Sir,

I want to personally thank you for your stay and that last comment. We are sincerely happy to read that you liked our hotel. We will be happy to welcome you again.

Best regards

Julien Schruoffeneger, manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hailsham, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2012

We were in Lyon for five of the hottest days and nights of the year. One day it hit 40C and was never lower than 38. We loved the city and the exotic weather. Nights, it goes without saying, in a hotel that does not currently offer airconditioning were very warm indeed, even with windows wide open. But we knew the score before booking and are well used to centre of city noise throughout the night. It was great to have breakfast included. This was a lot better than anticipated. The buffet selection did lack the offer of fresh fruit, but had everything else. We were on the fifth floor and in cooler weather would have used the stairs going up as well as down, but made more use of the lift ( a cosy 2 max persons affair) more than we would normally.
All the front desk staff were exceptionally friendly and helpful. A bulb in one the bedside lamps was not working when we arrived. We left a note in the room and it was changed. Our key card had been incorrectly programmed and on our second night I could not gain entrance to the room. I often find these entry systems unresponsive and problematic but eventually had to take the lift down to the service desk to explain the issue. The mistake was explained and apologised for and of course corrected.
We had no more issues in the course of a most enjoyable and memorable visit. The location of the hotel could not have been better.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotel69, Directeur général at Hotel Silky by HappyCulture, responded to this review, 27 August 2012
Dear Sir,

Many thanks for your comment posted on our Trip advisors page.
Your message is an encouragement on our job.

We hope welcome you during your next trip.

Best regards
Julien Schruoffeneger, manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portola Valley, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 July 2012

I found this hoel to be a very convenient and comfortable, but one of the things that makes a hotel stand out, is the service. This is where the Grand Hotel de la Paix in Lyon really excels. The staff was really helpful and ready to answer questions and help solve problems.

The location of the hotel is in a very lively shopping area and a short walk to the metro. You are a short walk from many attractions, such as the Musee Des Beaux Arts, and the very picturesque old city as well as one block from one of the best streets for good restaurants and cafes in Lyon.

I will certainly recommend Lyon and this hotel to my friends.

Room Tip: I had a lovely spacious room on the 4 th floor. It was facing the street and could be noisy, but th...
See more room tips
  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotel69, Directeur général at Hotel Silky by HappyCulture, responded to this review, 20 August 2012
Dear Guests,
Many thanks for your comment about your stay at our hotel. We are very pleased to read that the welcoming and the spirit of service are enjoyed.

All the team wish you a nice summer.
Best regards

Julien Schruoffeneger, manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillerod, Denmark
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 July 2012

The staff is very very friendly and helpfull. The rooms OK - Clean and big. A bit noisy for us but not a problem. It was really hot in the room so we missed air condition a lot. But the location is perfect. Bery good restaurants close to the hotel and plenty of good high end shops.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pille70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotel69, Directeur général at Hotel Silky by HappyCulture, responded to this review, 13 August 2012
Dear Thank you for this comment. We schedule the installation of air conditioning in the coming weeks. We hope to welcome you again in our hotel

Best regards
Julien Schruoffeneger, manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valletta, Malta
1 review
Reviewed 11 July 2012

The hotel: Grand hotel de la Paix was an excellent choice during my 4 day visit to Lyon. It was the first time to visit the city and the location was just perfect, right in the middle of the old part of town and the new part of town. Besides the nice cafes all around the hotel its location right in the middle of the shopping district add to the beauty of it all whether you're on vacation or visiting the city for business. The staff at the hotel was great, very helpful at all times and ready to give tips or help you find your way around in case of difficulty. Furthermore the breakfast was delicious with lots of delcious croissants, yoghurt, teas and coffees plus very good french bread to start off the day. All of this added to the success of my business trip and hope to be able to visit again the city in the near future just as a tourist since there is alot to see, buy and taste!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muscat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhotel69, Directeur général at Hotel Silky by HappyCulture, responded to this review, 16 August 2012
Dear guests,

We are pleased to read that the your stay at our hotel enjoyed your trip and our city.

Don't hesitate to contact us for any request, we will be enjoy to recommand our best places to visit.

Again thank you for the comment posted.

Best regards
Schruoffeneger Julien, manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lyon hotels
Cordeliers - Jacobins
Mercure Lyon Centre Beaux Arts
Molière - Edgard Quinet
Okko Hotels Lyon Pont Lafayette
Show Prices
Show Prices
Show Prices
Hotel des Celestins
#15 of 193 in Lyon
4.5 of 5 bubbles 962 reviews
Hotel Vaubecour
#1 of 193 in Lyon
4.5 of 5 bubbles 341 reviews
Cour des Loges
#10 of 193 in Lyon
4.5 of 5 bubbles 1,227 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Silky by HappyCulture? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Silky by HappyCulture

Property: Hotel Silky by HappyCulture
Address: 2 Place Francisque Regaud, 69002, Lyon, France (Formerly Grand Hotel de la Paix)
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Cordeliers - Jacobins
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Airport Transportation
Hotel Style:
#10 Luxury Hotel in Lyon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Silky by HappyCulture 4*
Number of rooms: 46
Official Description (provided by the hotel):
More than a comfortable place to stay, the new boutique immerses HappyCulture guests in a 100% Lyonnaise experience. Located in the heart of the city, the Silky invites customers in a universe steeped in history. The 46 rooms to reveal different colors beautiful moldings and cornices, in a spirit of mansion cozy and contemporary. High ceilings, Italian shower, decoration retro graphics. Equipped with TV 82 cm, espresso machines and tea, free WIFI and loan pocket wifi. Guests are invited each evening to our HappyTime wine route and the Lyon terroir. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Travel Republic (UK), Agoda, Priceline, Odigeo, Traveltool, S.L.U., Cancelon, Evoline ltd, Hotel.de and HotelQuickly so you can book your Hotel Silky by HappyCulture reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Lyon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing