We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perplexed at how highly others rated this hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Crowne Plaza Lyon - Cite Internationale
Ranked #2 of 194 Hotels in Lyon
Certificate of Excellence
Nottinghamshire, United Kingdom
Level Contributor
94 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Perplexed at how highly others rated this hotel”
Reviewed 15 August 2011

We chose this hotel having seen the ratings on Tripadvisor. I can only say that I would be amazed if this were really the number one hotel in Lyon. On the plus side, the staff are friendly and the rooms are clean and confortable. However, it is little more than a basic modern business hotel set in a completely soulless part of the city, miles from the old town. There is no direct access to the hotel from the car park which means that luggage has to be dragged up a long way. We ate in the restaurant one night and the food was mediocre and some of it was cold before it got to us. I have stayed in hundreds of similar business hotels all over the world, this was nothing special and I would not elect to stay there again.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank larry0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, 16 September 2011
Dear Larry0808,

Thank you very much for having taken the time to share your comments about our hotel.

We are sorry to hear that our stay didn’t live up your expectations. We must admit that we are not close to the old city but located in Cité Internationale district, a famous place for business and leisure, in front of the Parc de la Tête d’Or.

We would to apologize for your bad experience in our restaurant. I have transmitted your remarks to our F&B Manager. He will take appropriate actions in order to avoid such situation in the future.

However, we have taken good note of your comments about the staff. I shared it with them and they personally thank you.

Please be sure that the satisfaction of our guests is our main preoccupation. We are looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.

Kind regards,
Nolwenn Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,252 reviews from our community

Traveller rating
    765
    408
    56
    13
    10
See reviews for
130
458
60
499
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, Illinois
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 12 August 2011

Very clean, quiet and well-appointed rooms. Staff was professional and helpful. Great stay! Also, bike rentals are very close by. I recommend renting one and riding through the park.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank janetmarieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, 16 September 2011
We are so glad to read that you enjoyed your stay in our hotel and its surrounding.
Did you know that the best moment to ride through the park is early in the morning or at the end of the evening? It’s quiet and the light is very beautiful.

I am looking forward to the pleasure of welcoming you back to the Hôtel de la Cité Concorde.

Kind regards,
Nolwenn Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bend Oregon, United States
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 25 July 2011

LOVED this hotel. Got a good internet rate through them and yes, it's a 4 star so you expect good service - but I've stayed at several 4 stars before and have never seen such care and professional attention at any other hotel. Look forward to going back someday. Lyon is an amazing city.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Darla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, 16 September 2011
What a pleasure to read that you really appreciated your stay in our hotel! The comfort and the satisfaction of our customers are our main preoccupations.

We will be glad to welcome you back to the Hôtel de la Cité Concorde.

Kind regards,
Nolwenn Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergerac, France
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 July 2011

Prices during weekends are a real bargain. Our room with view on the Rhone was spacious, comfortable and silent . A 45 min walk through the park brings you to the city center, if rather lazy or tired: take the trolleybus which stops in front of the entrance.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank stadenaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 July 2011

Hotel de la Cite Concorde is definitely worth a stay if you are coming to Lyon for business or pleasure. There are two things which are a standout for this hotel: the welcomeness of the staff and the breakfast buffet.

When returning to the hotel at the end of a day of sightseeing it was always a pleasure to be welcomed by hotel staff. Staff were also more than willing to assist with directions or to provide change for bus ticket machines (By the way, access to the centre of Lyon is an easy bus ride on bus number 58 or the C1 to the train station).

This is a very clean hotel with all the modern conveniences including satellite TV.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Nathan076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
714 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
Reviewed 15 July 2011

Quick summary: this is a modern, business-class hotel in a convention complex with good restaurants. Old town and city centery are a quick cab ride away.

This hotel is in a complex of the new convention center that also includes another hotel, some residential housing, restaurants, and some limited shopping and cinema. It is adjacent to the Tete d'Or park, for those who like a nice stroll or run when traveling. While the location is not right downtown or in oldtown, which are nice for touring, they are a relatively quick cab ride away. This also means you avoid the real snarl of small downtown streets if you want to tour the area beyond the city.

We stayed at this hotel for 3 nights. Room #124 has a suite with two beds pushed to a king. The room is a good size, and the sitting area with leather chairs and a table can be closed off. Sleek, modern decor. Flat TV, large in-room safe. The view is over the front of the hotel, but was a quiet room. Free wifi.

A few minor complaints:

1. The bed has duvets instead of separate sheets and blankets, Frankly, I always find these too warm (these were no exception) so I used the excellent quality robe as a night cover instead.

2. The room has a blackout curtain, but no inner lightweight curtain. So: when you dress in the morning, you have your choice of blackout or on full view to those outside. Easy to fix in the future.

3. The desk/TV area is a tight fit near the bed when someone is sitting at the desk. If you plug into the internet, you sit right in front of the TV -- and in the sightline of your companion trying to watch. The bed is also close enough so that I had to crawl over the bed to get to the telephone when my husband was sitting at the desk.

Good-size bathroom with combined tub/shower. Toiletries include the combination shampoo/bath gel and body lotion.

Excellent housekeeping. The staff are very friendly, helpful, and professional. Excellent marks go the the dining room staff at breakfast and lunch -- helpful and charming, especially the tall young lady with dark hair. Also: Renate at the desk knows all and is very helpful.

The breakfast is an extensive buffet of fruits, juices, breads, pastries (really good brioche!), cereals, meats and cheese, etc. and etc. The small sign also notes that they will cook eggs to order, and they know how to do a good omlette. There are also newspapers in English available (always wins my heart.)

My only complaint is that breakfast stops serving/sitting at 9:30 a.m. -- maybe okay for the business and convention crowd, but feels a bit rushed for those on vacation. You can stay a bit longer, but they are wrapping up the buffet by 10 or so. They serve lunch in the same room and its outdoor terrace, you you understand why this happens.

There is also a nice cocktail lounge with entertainment some evenings. This is worth a stop, and was not as busy as it should have been, given the talent.

Lunch on the courtyard terrace was very good. There are also other good restaurants in this complex when you are not in the mood to go back into the city for dinner. Restaurant 33 in this complex was very good, with a range of newly-inspired cooking and a good wine list by the glass.

Secure, paid parking is in the underground garage right beneath the hotel, associated with the convention complex.

The take away: if you really want to experience downtown and old town Lyon, you might want a more central location and deal with the parking and traffic situation. However, we were very comfortable here and happy to use it as a base for exploring Lyon but also touring the area (e.g. a daytrip to Annency.)

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Mme_X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, 16 September 2011
I would like to thank you for having taken time to share your very complete summary with us and the fellow travelers.

We are happy to read that you really appreciate your stay in our hotel, especially the restaurant, despite few minor complaints. We have taken good note of your remarks about the configuration of the rooms; this will help us to improve our offer.

We are glad that our housekeeping leaves you such a good impression. I shared your comments with our staff, especially Renate, our Assistant Front Office Manager, who personally thanks you.

I am looking forward to the pleasure of welcoming you back to the Hôtel de la Cité Concorde.

Kind regards,
Nolwenn Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
montreal
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 July 2011

located a little far from the charming streets of the old city, this hotel is however situated near a beautiful park and within an interesting congress /museum complex, la Cité.
the service at the hotel is really superb, staff at the reception desk always ready to help with suggestions. I had to leave in the middle of the night to catch a very early flight and they had an expresso ready for me when I arrived at the desk. Hotel is spotless and very quiet. Free WIFI in the room and public spaces of the hotel.
Nice brasserie located next door, and you will find a small convenience store not too far in the complex.
would return certainly

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank voyageurbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lyon hotels
Molière - Edgard Quinet
Okko Hotels Lyon Pont Lafayette
Hotel Vaubecour
#1 of 194 in Lyon
360 reviews
Show Prices
Show Prices
Show Prices
Mama Shelter Lyon
#6 of 194 in Lyon
1,189 reviews
Cordeliers - Jacobins
Mercure Lyon Centre Beaux Arts
Show Prices
Show Prices
Show Prices

Been to Hotel Crowne Plaza Lyon - Cite Internationale? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Crowne Plaza Lyon - Cite Internationale

Property: Hotel Crowne Plaza Lyon - Cite Internationale
Address: 22 quai Charles de Gaulle, 69006, Lyon, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lyon
#3 Family Hotel in Lyon
#4 Romantic Hotel in Lyon
#5 Business Hotel in Lyon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Crowne Plaza Lyon - Cite Internationale 4*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Lyon – Cité International stands out as a point of reference in the luxury hotel business in the heart of the famous urban architectural project, the Cite International of Lyon. This hotel was first conceived by the Italian architect Renzo Piano, already well known for the design of the prestigious Georges Pompidou centre in Paris.The Crowne Plaza Lyon – Cité International is located between the banks of the Rhone River and the Parc de la Tete d'Or and just steps away from the largest Congress Centre in Lyon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., Hotel.de, HotelQuickly, Evoline ltd and Cancelon so you can book your Hotel Crowne Plaza Lyon - Cite Internationale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
De La Cite Concorde Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing