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Hotel Crowne Plaza Lyon - Cite Internationale
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Reviews (1,427)
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All reviewsbeautiful parkcity centrethe riverbusiness hotelcite internationaleconference centerhuge parkthe congressthe executive loungepublic transportexcellent hotelbus stophotel is locatedde labusiness tripcomfortable roomsrestaurants and bars
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Reviewed 28 August 2011

We stayed at this hotel for two nights in August. We had requested a junior suite and specifically asked if our 6' son would fit on the pull out sofa. We were reassured he would and that breakfast for three would be included in the rate . Upon arriving,the front desk staff stated that the sofa bed was not a pull out couch and that our long limbed teenager would clearly not fit. We were then given a second room for him - free. The staff was wonderful, extremely kind and accomodating. Everyone at the hotel spoke english and were very sweet to us whenever we tried to communicate in French.The breakfast was very ample with a variety of breads, pastries, cheeses, jams, cereals, juices and coffee. Both roooms were very luxurious, especially the junior suite.The location is within a convention center complex with many restaurants, the Museum of Modern Art, a cinema complex and just steps away from the Lyon public park,zoo and botanical gardens ( a must see). The bus stops outside he complex. This is a wonderful place to stay.Be sure to look for booking specials on line.

  • Stayed: August 2011, travelled with family
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2  Thank rookie355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded 16 September 2011

Dear rookie355,

We are so glad that you appreciated our stay in our hotel! Thank you for sharing your good experience.

I am looking forward to the pleasure of welcoming you back to the Hôtel de la Cité Concorde. The comfort and the satisfaction of our guests are our first preoccupations.

Kind regards,
Nolwenn Roux

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Reviewed 22 August 2011

stayed four nights with family. had 2 interconnecting rooms on first floor which gave us a huge amount of space. easy access to centre of lyon from bus/tram stop opposite hotel. very clean and well kept rooms. reception area is a bit on the small size. restaurant was shut for renovation when we were there which we were not informed of. the area can be a bit soulless in summer holidays with a few shut restaurants and next to nobody around. the park opposite the hotel is huge and excellent. it is very safe with lots of people jogging, cycling, just wondering round the place till dusk. lyon has lots of great restaurants so would advise travelling into the centre instead of staying local.

the main down side was the shut restaurant. our rooms were directly above. we were woken by hammering in the morning and in the afternoon returned to our room for 90 minutes of drilling. not initially well handled by desk staff. took a phone call top the manager to get it sorted who did but the situation should never have arisen in the first place.

  • Stayed: August 2011, travelled with family
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Thank BirminghamNetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded 16 September 2011

Dear BirminghamNetty,

I would like to thank you for taking the time to share your comments about our hotel.

We are glad to read that you enjoyed your stay in our hotel and its area.

Concerning the restaurant, we would like to present you our most sincere apologizes for the noise. We would like you to know that our restaurant is now open and our Chef Vincent Penot would be glad to welcome you in his renovated restaurant.

Please rest assured that the comfort and the satisfaction of our guests are our first preoccupations. Thank you for your understanding and for helping us improve the quality of our service.

I am looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.

With our best regards,

Kind regards,

Nolwenn Roux

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Reviewed 15 August 2011

We chose this hotel having seen the ratings on Tripadvisor. I can only say that I would be amazed if this were really the number one hotel in Lyon. On the plus side, the staff are friendly and the rooms are clean and confortable. However, it is little more than a basic modern business hotel set in a completely soulless part of the city, miles from the old town. There is no direct access to the hotel from the car park which means that luggage has to be dragged up a long way. We ate in the restaurant one night and the food was mediocre and some of it was cold before it got to us. I have stayed in hundreds of similar business hotels all over the world, this was nothing special and I would not elect to stay there again.

  • Stayed: August 2011, travelled with family
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5  Thank larry0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded 16 September 2011

Dear Larry0808,

Thank you very much for having taken the time to share your comments about our hotel.

We are sorry to hear that our stay didn’t live up your expectations. We must admit that we are not close to the old city but located in Cité Internationale district, a famous place for business and leisure, in front of the Parc de la Tête d’Or.

We would to apologize for your bad experience in our restaurant. I have transmitted your remarks to our F&B Manager. He will take appropriate actions in order to avoid such situation in the future.

However, we have taken good note of your comments about the staff. I shared it with them and they personally thank you.

Please be sure that the satisfaction of our guests is our main preoccupation. We are looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.

Kind regards,
Nolwenn Roux

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Reviewed 12 August 2011

Very clean, quiet and well-appointed rooms. Staff was professional and helpful. Great stay! Also, bike rentals are very close by. I recommend renting one and riding through the park.

  • Stayed: June 2011, travelled with family
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1  Thank janetmarieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded 16 September 2011

We are so glad to read that you enjoyed your stay in our hotel and its surrounding.
Did you know that the best moment to ride through the park is early in the morning or at the end of the evening? It’s quiet and the light is very beautiful.

I am looking forward to the pleasure of welcoming you back to the Hôtel de la Cité Concorde.

Kind regards,
Nolwenn Roux

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Reviewed 25 July 2011

LOVED this hotel. Got a good internet rate through them and yes, it's a 4 star so you expect good service - but I've stayed at several 4 stars before and have never seen such care and professional attention at any other hotel. Look forward to going back someday. Lyon is an amazing city.

  • Stayed: July 2011, travelled as a couple
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3  Thank Darla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeLyon, Social Media Manager at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this reviewResponded 16 September 2011

What a pleasure to read that you really appreciated your stay in our hotel! The comfort and the satisfaction of our customers are our main preoccupations.

We will be glad to welcome you back to the Hôtel de la Cité Concorde.

Kind regards,
Nolwenn Roux

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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