The "management" at the time we were there were young British interns and it was hard to find them when you needed them. Breakfast still needed to be set up at opening time, staff was rarely at the reception desk. I will say that the terrific heat for this area played a part in our stay. We were in a top floor room with only one window. Even with the window there was no air flow or cross ventilation so it was both hot and still. I had to go looking for staff to see if they had a fan we could use, and what we were given was a small electric heater with a fan setting. No real affect to the room temperature or air flow. And the worst part? A group of young adults (the intern staff) sat outside below our window, drinking talking loudly, laughing. We had just arrived from the US so our need for sleep was great and our patience pretty thin. We checked out the next morning, even though we had reserved it for 4 nights. Our worst stay of the two weeks we spent in Europe.
No elevator/lift, so we had to lug our suitcases up 2 flights. There was no offer of help from the staff.
Fortunately, it doesn't appear, from the other reviews, that our stay was typical. It might be different when kids aren't running the place and it is wintertime.
- Official Description (provided by the hotel):
- Great value 3 star chalet style hotel accommodation, great for skiers during the winter months and cyclists, hikers and general holiday makers during the summers. What makes the hotel stand out is the strong focus on customer service and the friendly staff. ... more less
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