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“disappointing and pretentious”

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Chalet du Mont d'Arbois
Ranked #6 of 37 Hotels in Megeve
Certificate of Excellence
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“disappointing and pretentious”
Reviewed 24 January 2011

We were looking for a relaxing hotel to stay in Megeve and booked this one based on our positive experience with other Relais & Chateaux properties. However, we were disappointed with the whole experience in terms of service, quality of establishment, and the food.

The whole place is overfilled with uneasy staff who look like they are scared to death. I don't know if their managers torture them but they seem to be constantly on the look out for things to keep themselves busy with instead of being most helpful to guests. So, you end up having them in your face all the time, asking unnecessary questions, instead of just taking away the dirty plates on the table. Many of the staff are very yound, and frankly, seem immature.
The level of professionalism and service is certainly not 5 star worthy.

We asked for a quiet room. Since the hotel was basically empty, it was very quiet and pleasant, especially on the first night, a Thursday. But on the second night, there were guests above us and you could hear their footsteps like they are walking on your head. We could not understand why they would place someone right above us when the rest of the chalet was empty.
In addition, the room was extremely hot and dry. We could not sleep because the air was so dry. A more attentive, real 5-star hotel, would realize this and provide a humidifier.

The room itself was nice as are the chalets - 3 in total. However, they are overpriced and they inflate the pricing by limiting the capacity. We were the only ones in the chalet the first night yet when we booked we were told that it was the last available room.

The last thing to note is the restaurant which presents itself as a fine, French cuisine type of place. We arrived late on Thursday and wanted to have some dinner. What we got was not tasty and old. The rabbit looked like hotdogs wrapped in dough and the "roasted" potatoes were old and soggy. My vegetables were oversalted. They claim to have an impressive wine list yet the wine that was recommended to us was just bad. It actually made me feel sick.

Overall this place has little class and overcharges for what it offers. It seems to rest on its "Mme de Rotschild" laurels, which can only take it so far. It should focus on giving their staff more independence and pride rather than treating them like slaves. Guests are happy when they are served by happy, competent people. They would also do better to fill up the place a little more and make it more lively instead of artificially driving prices up.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank frqntraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Geneva
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 February 2010

Le Chalet du Mont d'Arbois is a fantastic place.
The staff was very helpful and efficient. The room was quiet with a nice view over the pool. The spa is great and the pool offers enough space to swim. The fitness room is pretty small and useless but we had no use of it so it wasn't a problem.
The restaurant is nice, the food is very good.
I really recommend Le Chalet du Mont d'Arbois.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jetro7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
londres
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 April 2009

just came back form 5 days in Megeve
we had a fantastic time , the rooms are very confortable nice view in the mountain
most of them have a balcony or terrasse
2 minutes from the pist , shuttle drop you there
Staff is really helpful , friendly and very good service as you can expect from a relaix et chateaux
the breakfast is really good , many choice , very good quality.
lounge is nice , calm, access to the terrass , very sunny ,nice view
the spa is a littble bit small , but it was the end of the season when we arrived so you ahd a fantastic time!!
if you are going for christmas it could be very busy , small inside pool but access outside and it s heating all year.
Nice decoration elegant and moderm
we will come back

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chouchana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet du Mont d'Arbois

Property: Chalet du Mont d'Arbois
Address: 447 Chemin de la Rocaille, 74120 Megeve, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Megeve
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Megeve
#2 Romantic Hotel in Megeve
#3 Spa Hotel in Megeve
#4 Luxury Hotel in Megeve
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Chalet du Mont d'Arbois 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Chalet Du Mont d`Arbois Hotel

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