We were looking for a relaxing hotel to stay in Megeve and booked this one based on our positive experience with other Relais & Chateaux properties. However, we were disappointed with the whole experience in terms of service, quality of establishment, and the food.
The whole place is overfilled with uneasy staff who look like they are scared to death. I don't know if their managers torture them but they seem to be constantly on the look out for things to keep themselves busy with instead of being most helpful to guests. So, you end up having them in your face all the time, asking unnecessary questions, instead of just taking away the dirty plates on the table. Many of the staff are very yound, and frankly, seem immature.
The level of professionalism and service is certainly not 5 star worthy.
We asked for a quiet room. Since the hotel was basically empty, it was very quiet and pleasant, especially on the first night, a Thursday. But on the second night, there were guests above us and you could hear their footsteps like they are walking on your head. We could not understand why they would place someone right above us when the rest of the chalet was empty.
In addition, the room was extremely hot and dry. We could not sleep because the air was so dry. A more attentive, real 5-star hotel, would realize this and provide a humidifier.
The room itself was nice as are the chalets - 3 in total. However, they are overpriced and they inflate the pricing by limiting the capacity. We were the only ones in the chalet the first night yet when we booked we were told that it was the last available room.
The last thing to note is the restaurant which presents itself as a fine, French cuisine type of place. We arrived late on Thursday and wanted to have some dinner. What we got was not tasty and old. The rabbit looked like hotdogs wrapped in dough and the "roasted" potatoes were old and soggy. My vegetables were oversalted. They claim to have an impressive wine list yet the wine that was recommended to us was just bad. It actually made me feel sick.
Overall this place has little class and overcharges for what it offers. It seems to rest on its "Mme de Rotschild" laurels, which can only take it so far. It should focus on giving their staff more independence and pride rather than treating them like slaves. Guests are happy when they are served by happy, competent people. They would also do better to fill up the place a little more and make it more lively instead of artificially driving prices up.
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- Also Known As:
- Chalet Du Mont d`Arbois Hotel