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“Good Location but Average Hotel”

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Hotel Royal Rochebrune
Ranked #20 of 37 Hotels in Megeve
Certificate of Excellence
nottingham
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Good Location but Average Hotel”
Reviewed 13 April 2014

We stayed for a week in February 2014.
Positives.
Very close to the Rochebrune cable car (very old very slow) and the Petit Rochebrun chair lift.
Excellent ski and boot hire and storage (if you hire the skis) Upstairs at Philippe Sport
Excellent evening meals and the restaurant staff were very friendly and helpful
Good location only 5 mins downhill to the town centre.
Superior rooms are large and spacious.

Negatives.
Our room was not ready when we arrived at 3pm, then given a basic room at 5pm, moved to the superior room that we had booked (good job I had the paperwork as the reception staff wanted to confirm with the tour operator before giving us our room) Superior room had not been serviced at all, finally in room at 6.30. Offered a bottle of wine as a 'Sorry' only to find it had been charged to my account at the end of my stay. So I had to ask for it to be removed !!!
Breakfast had no variety, boiled eggs, bacon and sausage on the hot counter every morning and the choice of bread was limited.
The rooms are only single glazed and after heavy snow fall all we could hear was the snow plough and its beeper as if we were standing next to it (it started at 5am and we were on the 3rd floor).
No tea or coffee making facilities in the room,(the management did supply it once I asked)
No dressing gowns, slippers etc.
No hooks in the room to hang any ski coats on.
The only mirrors in the room were inside the bathroom so difficult for one person to get ready if the other was in the shower.
The Town
Very, very pretty village.
Great selection of shops, and restaurants.
Après in the town is non existent and the night life starts around 11pm
A free horse ride to the ski lifts with your ski pass. Look out for the 12 people carriages with the ski emblem on the side.

To sum up.
A lovely ski holiday (lots of varied skiing) and Megeve is a great base if you like an authentic French holiday.
My problem is the hotel charges five star prices for a three star experience and therefore your expectations are very high but come crashing down very quickly.
Ok is all I can say.




On arrival the room was not ready so we went off to

Room Tip: The standard rooms are tiny, the entrance door hit into the bed when you tried to enter the room so...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dewickm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 March 2014 via mobile

The location is fantastic. It's very close to the lift and the ski hire shop next door is very good. The service was good and the staff were always happy and very helpful. The even sorted a car to get me to the airport when we we're let down by the transfer company at the last minute.
I was at the hotel at the same time as the last review. I never noticed any staff drunk or smelling of cigarettes.
I booked a large room so I don't know if the standard rooms are small as it has been said. Overall I will go back and recommend it and that says it all

Stayed March 2014, travelled as a couple
Helpful?
Thank Peter155524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intercorp_Group, Director de Relaciones con Clientes at Hotel Royal Rochebrune, responded to this review, 23 February 2015
Dear Peter,

First of all we would like to thank you for choosing us for your stay in Megève.
I am sure your kind words will encourage all our team to keep working hard to improve and try to exceed our guest’s satisfaction.
We are very happy that the location of our hotel suited you for your skiing holidays.
It is within our culture to try to be as happy and helpful as possible and do our best to make our guest’s holidays nice and memorable.
Many thanks for you kind words once again and for recommending us,

We hope will be able to welcome you to our hotel in a near future.

Kindest Regards from Megève.
Royal Rochebrune Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Courchevel, France
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 March 2014

It is a nice hotel, mostly from inside, as rooms - suppose not only mine - are covered with wood which certainly provides a warm atmosphere. Skiers must like it for the vicinity of the ski lifts. The only reason I rated it average as there are no other means to express, say, strange experiences. The second night in the restaurant a waitress appeared apparently drunk and when leaning over me I could feel that she must have been a heavy smoker as she reeked of nicotine. The whole place left me with an impression of having no responsible people around who actually would run the hotel. Well, this is France.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intercorp_Group, Gérant at Hotel Royal Rochebrune, responded to this review, 11 March 2014
Dear Natalie N.

First of all we would like to thank you for choosing us for your stay in Megève.

Secondly, we would like to let you know that your opinion is very important to us and we thank you once again for sharing it, this way we will be able to further improve the services and facilities of our hotel. Regarding your strange experience at the Restaurant, we would like to apologize for the misunderstanding that has shocked us from a major point of view. I personally have dinner in our Restaurant Le Gourmandier every day and I have never encountered that situation. I can ensure that our waiters do never drink before or during working hours and I believe that the good reviews you can see for the restaurant team on internet are a proof of it. In relation to the smell of nicotine, we have taken action and reminded everyone to take into account the basic internal rules in relation to maintaining the best image possible, I understand how uncomfortable it is to feel that smell and I do not accept that to happen in our Restaurant, so, thank you once again for your help to keep improving our service, in this case.

We hope having once again the opportunity to welcome you in a near future to hopefully surprise you and exceed your expectations.

Yours Faithfully,
Royal Rochebrune team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 March 2014 via mobile

The hotel is near the lift and it is not far to walk to the restaurants in town. Hotel is nice and clean. Basic facilities and the rooms are small for the price. Staff are very friendly and helpful. Skiing is excellent. Pool closed in winter which is a shame.

Stayed March 2014, travelled as a couple
Helpful?
Thank AtlasPulse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intercorp_Group, at Hotel Royal Rochebrune, responded to this review, 6 March 2014
Dear Charliemorristrip,

First of all we would like to thank you for choosing us for your stay in Megève.
Secondly, we would like to let you know that your opinion is very important to us and we thank you once again for sharing it, this way we will be able to further improve the services and facilities of our hotel.

We hope having once again the opportunity to welcome you at any of our group’s resort.

Yours Faithfully,
Royal Rochebrune team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 24 February 2014

Myself and a friend had 4 wonderful days in Megeve in January, we stayed at The Royal Rochebrune.

I've not visited Megeve before but WOW what a gem. Only 1.30 from Geneva we were skiing at midday following a 6.00 am flight from Gatwick.

Booked 2 rooms via booking.com. Arrived at The Royal Rochebrune and immediately felt at ease. This is an oldy woldy traditional ski hotel. Reception staff first rate. Rooms very big and very comfortable. For me the jewel in the crown is the on site ski shop. We got kitted out with superb state of the art skis and boots...no nonsense. 2 minutes later we're on the magical Megeve slopes.

There's a pool table and lots of relaxing areas on the ground floor.

The bar by the restuarant is quite glam.

The peice de resistance is the the Restuarant/Bar that is adjoining the hotel. The most lively fabulous place to spend the wee hours..but this does not impact on a perfect sleep.

Loved this hotel and I shall definitely return soon.

PS. Those wonderful people at the hotel allowed me to keep the room until 5.00pm at no extra cost. Nice touch.

PPS. Megeve Express..Wonderful company. Cant say enough about these guys.

Room Tip: No idea. Our rooms on the third floor were wonderful.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JasonM926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intercorp_Group, La Réception at Hotel Royal Rochebrune, responded to this review, 27 February 2014
Dear Sir,

First of all we would like to thank you for choosing us for your stay in Megève.

Secondly, we would like to let you know that your opinion is very important to us and we thank you once again for sharing it, this way we will be able to further improve the services and facilities of our hotel.

We hope having once again the opportunity to welcome you at any of our group’s resort.

Yours Faithfully,
Royal Rochebrune team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
Reviewed 3 February 2014

We stayed two weeks from January 4 2014, with demi pension. We appreciated the position of the hotel.vis a vis the walking distance to the centre and the proximity of the Rochebrune lifts. [There are two ski hire shops beside the lifts, and two down at the hotel level.] Yes, as mentioned by others, the rooms are by no means enormous particularly with a super king bed, but very comfortable, ditto the bathrooms. What makes the hotel special is the welcoming and friendly service from the staff - from the reception, housekeeping and finally the dining room, managed by Francesco di Donato, We also appreciated the cuisine. The serving staff are delightful and effective. They made our stay. Thank you Coralie, Raffaelle, David and Fred!

Room Tip: Our room had a connecting door to the next which meant we were careful not to be overheard.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sacriste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intercorp_Group, La Réception at Hotel Royal Rochebrune, responded to this review, 4 February 2014
Dear Sacriste,

First of all we would like to thank you for choosing us for your stay in Megève.
Secondly, we would like to let you know that your opinion is very important to us and we thank you once again for sharing it, this way we will be able to further improve the services and facilities of our hotel.

We hope having once again the opportunity to welcome you at any of our group’s resort.

Yours Faithfully,

Royal Rochebrune team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 January 2014 via mobile

For such an expensive resort I found the hotel not of very high standard , a bit dated to say the least , breakfast was quoted with room rate however they still charged for it , ski lift a bit of a hike up several flights of stairs carrying your skis etc: not the best really !!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasminedie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intercorp_Group, La Réception at Hotel Royal Rochebrune, responded to this review, 4 February 2014
Dear jasminedie,

First of all we would like to thank you for choosing us for your stay in Megève.
Secondly, we would like to let you know that your opinion is very important to us and we thank you once again for sharing it, this way we will be able to further improve the services and facilities of our hotel.

We hope having once again the opportunity to welcome you at any of our group’s resort.

Yours Faithfully,

Royal Rochebrune team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Royal Rochebrune

Property: Hotel Royal Rochebrune
Address: 5 allee du Sporting de Rochebrune, 74120 Megeve, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Megeve
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Suites Airport Transportation
Hotel Style:
Ranked #20 of 37 Hotels in Megeve
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hotel Royal Rochebrune 3*
Number of rooms: 60
Official Description (provided by the hotel):
The Royal Rochebrune Hotel is ideally situated in the village of Megeve, with over 450 km of ski slopes in winter, just under 70 km from Geneva, and beside the Rochebrune Cable Car. The hotel has 60 beautifully appointed en-suite rooms: 40 Standard Doubles, 16 Royal Double and 4 Jr. Suites. Hotel Megeve - Royal Rochebrune's amenities include a bar, restaurant, TV lounge, sauna, Wi-Fi, safety deposit boxes, ski rental facilities, a seminar meeting room, indoor and outdoor car parking and play ground area. Hotel Megeve - Royal Rochebrune's services and situation make it an ideal family winter hotel. Come ski at Megeve and stay at one of the best hotels in the alps. ... more   less 
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