When our travel agent offered us two standard rooms at the Grand Paradis, we checked its website. The rooms looked well decorated and comfortable, so we made a booking. What the agent didn't tell us (or didn't know) was that these were SUBSTANDARD rooms and bore no comparison to those on the website. The rooms we were given were the equivalent of student accommodation (albeit with a balcony and good view of the slopes) - and even worse as the mattresses sagged in the middle and were so uncomfortable that the first night my wife slept on the floor and I woke up with backache. When we complained the next day, the mattresses were changed, but our daughter had to wait two nights for hers to be replaced.
Dreadful mattresses were only one of the shortcomings: the lavatory door in our room wouldn't close, the bathrooms needed refurbishment, the furniture was utilitarian, there were no waste paper baskets, our bath mat was frayed, and only on our third day were we given adequate towels, dressing gowns and slippers. To add to our discomfort, our daughter's room had an unpleasant smell, similar to urine. The hotel management's response to our complaints was 'That's what your agent booked', and there was no admission that the website was misleading. After four days, our daughter was moved into a pleasant single room in keeping with the website photographs. My wife and I were also offered a 'refurbished' room - but it was small, with no chairs or table and no room for our suitcases, so we stayed where we were.
The sad thing is that the hotel has one of the best locations in Val d'Isere with great views from its front rooms - but management doesn't seem to care that the hotel website offers a standard that is very different from our experience. Our agent gave us 200 euros compensation (although we we would have preferred the rooms on the website) and very, very reluctantly (and without an apology) the hotel agreed to waive charges of 80 euros.
Three other points. First, we had half-board and the food was good (apart from desserts, which were more pretentious and decorative than enjoyable) - but the menu was the same every evening and we became very bored with it. Second, the management didn't bother to tell guests about fireworks and other new year's eve celebrations in the village and it was only by chance that we found out about them. Third, the hotel bar is like a morgue and you will be lucky to find another person there.
The bottom line is that any hotel that misleads potential guests through its website and treats them arrogantly CANNOT BE RECOMMENDED, however good its location.
- Official Description (provided by the hotel):
- The Yule Hotel***** Restaurant & Spa is the best choice for an inspiring and luxurious stay in the heart of Val d'Isère. The Hotel is ideally located, right on the snow front, overlooking Bellevarde and Solaire famous Olympic slopes, just a few meters away from the major ski lifts and great Val d'Isère town center. The Hotel will delight design lovers offering 41 suites and rooms decorated in Chic & Contemporary Scandinavian style. The majority of the suites and rooms have an impressive view over the slopes and mountains which surround the station. The Solstice, Alpine Bistronomy Restaurant, inspired by Consultant Chef Laurent Azoulay, offers a tasteful and creative seasonal cuisine made with the greatest regional products. Its a unique place for a memorable lunch on the sunny terrace or a romantic dinner next to the chimney. A broad selection of cocktails and delicacies is available also at the Bar. The Yule ***** has an indoor pool and a Nuxe Spa for an unforgettable after ski experience. A great variety of beauty programs, hammam, sauna and jacuzzi are at your disposal for a relaxing moment. ... more less
- Reservation Options:
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- Also Known As:
- Le Yule France/Savoie