We booked a family suite suitable for 2 adults and 2 small children. On arrival there was however no extra bed or sleeping sofa for the children available. The receptionist had misread the booking request. There was no apology and quite an unfriendly response. Also the hotel charges 10 Euro for parking which is very awkward when you arrive late at night and leave early morning. Even teabags you have to pick-up at reception for a small charge! No air conditioning in the room, it was too hot to sleep (top floor under the roof)!
Really a shame that the service is so poor, as the hotel has very nice and spacious rooms, and the actual building is beautifully restored.
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