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“Beautiful rooms, bad service”

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Arcona Living Batschari 8
Ranked #22 of 50 Hotels in Baden-Baden
Reviewed 13 August 2013

We booked a family suite suitable for 2 adults and 2 small children. On arrival there was however no extra bed or sleeping sofa for the children available. The receptionist had misread the booking request. There was no apology and quite an unfriendly response. Also the hotel charges 10 Euro for parking which is very awkward when you arrive late at night and leave early morning. Even teabags you have to pick-up at reception for a small charge! No air conditioning in the room, it was too hot to sleep (top floor under the roof)!
Really a shame that the service is so poor, as the hotel has very nice and spacious rooms, and the actual building is beautifully restored.

  • Stayed: August 2013, travelled with family
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1  Thank EngeltjesUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 31 of 164 reviews

Reviewed 26 July 2013

lovely hotel, great big room with small kitchenette. Extremely well located in town. wlak everywhere.Parking: $9. per day additional. Very pleased.No swimming pool or gym. This hotel is also a private apartment dwelling. I would highly recommend it to others.

Room Tip: rooms are located with a street being them. a bit noisy when the windows are open. All rooms face th...
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  • Stayed: June 2013, travelled as a couple
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Thank joelCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

The pictures you see are not reality pictures of the hotel, because these pictures are the living places (apartments) of people who bought this real estate to live there. This gives a false impression about the hotel. The hotel is only the backwards part, which you can’t see!!!
We had a suite in this hotel from 17/06 till 20/06, which we reserved two month’s beforehand together with a large parking in this hotel.

The batschari hotel pretend be a 4star luxury-hotel, although there were enough elements showing this was not at all the case.
It was very hot (35°C), so refreshment was welcome but even for a suite there was no air conditioning in the room. Also there was no tea or no coffee available in the room, only you can buy a tea pocket for the price of 0.5€ at the reception. Everywhere else this is for free while renting a suite. It’s not the price, but this is against the principle of a suite in 4star hotel.
While hot temperature the only possibility to breathe some fresh air was to open the window. The hotel at the backside is near a very busy road, so by opening the window it can be very noisy.
No air conditioning and very noisy isn’t exactly what you expect from having a suite. There was a shower in the bath but no shower screen or curtain.

Something else was the reserved parking two months earlier.
This parking wasn’t free and the hotel cancelled this reservation unilateral and gives this place to a new guest of them. The hotel said that we can take the smaller place near this place with our large car as a reservation. About this non-respect and changing of our booked reservation we were not happy.
The day after we saw damage on our not cheap car caused by not careful opening the doors of the cheap neighbour car, rented by a
Syrian guest of this hotel for one night. An intervention of the police was necessary.

All by all it was quiet a distance to go the ‘caracalla thermen’ (3km.) and to go to the centre. (Casino/trinkhalle)
So we decided to drive by our car to the ‘caracalla thermen’ after the police intervention. About midnight we returned to the hotel and what about our new reserved parking place ... Our new reserved parking place was again occupied by another car. And all other parking places were occupied, which the receptionist knows.
We report this to the receptionist of the hotel and he said:
‘It ‘s not my problem, you can park your car somewhere else’.

We said him that we don’t expect this kind of answer and the receptionist start to be aggressive.
For what reason this hotel makes a reservation list, which is not respected at all by the hotel.
Only for the reason: you have to pay for this 'reserved' parking place occupied by another car. This receptionist had no name and no batch. Each year we visit between 5 and 10 hotels of type 4star or 5star. Never had I experienced such a negative behaviour before.
So we parked somewhere else with high risk of damage again, this time nothing happened. By checking out of this ho(s)tel, I felt relieved. This was too early because the hotel calculated extra on our bill the paying of three days for a reserved parking used by another car doing this without shame and without excuses for the terrible situation the hotel created for us. We had the feeling of being hosted in a hostel, comparing with the 4star and the 5star hotel we stayed before in Baden-Baden.

Room Tip: A good room doesn't exist in this ho(s)tel.This ho(s)tel doesn't have own parking.
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  • Stayed: June 2013, travelled as a couple
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6  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

The website photos are creatively taken, giving the impression of an elegant, luxury hotel. While the pictures do not lie, they leave out the reality. This is a tired old building that is newly renovated. Having said that, our room was clean, very spacious and brand new but rather austere and charmless and we had to drag our bags through the depressing back end of the building, up metal stairs to our apartment. As it was not overpriced, I don't feel too bad, The nice surprise is that the Internet was free and the signal quite good if I sat at the front door.

Room Tip: We had the grand suite but got 2 single beds. No view. Not very grand but very spacious.
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  • Stayed: June 2013, travelled as a couple
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1  Thank Nicci R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2013

For my stay of two nights in April, I had a reservation for a big suite, it was indeed the case : a big suite, far from reception and with ordinary furniture, TV has only 16 channels, and no special or kind welcome at our arrival; breakfast : nothing special at all, at 10o'clock exactly, no more coffee Would I stay there again? of course NOT.

  • Stayed: April 2013, travelled as a couple
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2  Thank boutondargent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2013

We had 10 excellent days at Batschari's, in a regular suite. Very good breakfast, good value for money, safe parking. Despite previous comments, WI-Fi was ok in our room (116) and also the receptionists, especially a cute young blonde lady wich was very helpfull with advices on what to see and do arround. Otherwise, Baden Baden is an expensive place, but the baths really worth the money.

  • Stayed: January 2013, travelled as a couple
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1  Thank Andi_Nuxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

Room for 4 adults, used for 3 adults (being one senior) and one child. Part of the staff was friendly but one person at the reception seemed to prefer not to have guests, very bad mood two nights in a row. Very good breakfast (not included in the price, 12 Euro/person), very comfortable beds, very nice shower, big room with microwave oven, frigobar. We just loved it. One point that could be improved would be food availability at the hotel; there were no options when we got there, late at night and the frigobar was empty.

  • Stayed: January 2013, travelled with family
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Thank sissoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arcona Living Batschari 8

Address: Mozartstr. 8, 76530, Baden-Baden, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Baden-Baden
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #22 of 50 Hotels in Baden-Baden
Price Range: £90 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arcona Living Batschari 8 4*
Number of rooms: 69
Reservation Options:
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