I hardly ever write negative about hotels but I feel it is deserved with this hotel. We arrived at the hotel very late due to circumstances beyond our control. We arrived around 9pm with my 80 year old mom. They directed us to our room but didn't think if asking if we needed help with our luggage to our room. They didn't warn us there would be stairs to our room and the lift was not an option to where our room was located. I thought that was extremely rude, especially to an 80 year old woman. We got to our room and couldn't figure out how to get in. I'm a very experienced traveler so it didn't make sense that room key wouldn't work to get in room. I left my mother outside the door and hiked across the hotel to get help. Turned out the last number of the room was 7 and not 9 and he apologized for not writing it more clearly ( put I line through 7 ( European way) and the number very much looked like a 9. After a long way to get to baden baden and the fact they didn't think of asking us if we wanted help with our luggage and acted like it's no big deal that I gad to come back to the desk ( after the long hike) I would never recommend this hotel. This is actually the first negative review I ever wrote
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- Also Known As:
- Dorint Maison Messmer Hotel Baden-Baden
- Dorint Maison Messmer Baden