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“Exceptional in every respect”
5 of 5 bubbles Review of Hotel Colombi

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Hotel Colombi
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Exceptional in every respect”
5 of 5 bubbles Reviewed 21 June 2014

It is not often I use superlatives when describing a hotel experience - but in the case of the Colombi Freiburg I will make an exception - it is one of the most perfect hotel experiences I have ever experienced.

If you have to be in Freiburg, which is a beautiful city and you enjoy great hotels and wonderful service - without a doubt, the Colombi is the hotel to stay. This hotel truly deserves its 5 star superior rating.

This is a privately owned and operated hotel and it is very clear that the owner has extraordinary high standards, a clear vision and has assembled a team that consistently delivers his vision.

At a time when most hotels try to minimize or even do away with food and beverage because it is not very profitable, this hotel has made culinary excellence into an art form and I would truly recommend that you eat in one of their restaurants during your stay.

I have never come across a better maintained hotel. I have looked and looked and found nothing with a nick or a dent. The rooms are exquisite and the housekeeping sublime.

The only recommendation I would make for wi-fi service to be available in the guest rooms rather than in just the public areas.

Bravo to the entire team of Colombi Hotel Freiburg!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pomerol17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColombiGmbh, Geschäftsführer at Hotel Colombi, responded to this review, 4 July 2014
Dear guests,

Thank you very much for your recent stay at our hotel and especially for your great recommendation.

With great joy we read your lines concerning your visit in our Colombi.

We gladly forward your positive feedback to our staff and would be glad to welcome you once again in the Black Forest.

With kind regards


Michael-Stephan Sänger
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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409 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chicago, Illinois
Level Contributor
109 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

Over the top customer service, it seemed they expected me as I walked in. They gave a tour of the hotel and the lobby looks like the luxurious Titanic Ship Lobby! The rooms are spacious, and everything was top notch. To top it all, every thing was walking distance - the stone covered streets of Freiburg, cafe's, restaurants. They had a lovely pool. For my infant, they provided special soap, wash and scrub and slippers for my 4 year old! They had turn down service each night.

Lovely experience! Breakfast was also great. This would be my hotel of choice for my future travels to Freiburg.

Room Tip: Quiet rooms face the quiet side street, one that I had was very quiet
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1worldtraveller06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColombiGmbh, Geschäftsführer at Hotel Colombi, responded to this review, 4 July 2014
Dear guests,

We are really happy that we have been able to make your stay memorable and that we could meet your expectations in every single department.

It will be a pleasure to share your comments with the whole Colombi staff.

Once again we would like to thank you and looking forward to welcome you again.

With kind regards


Michael-Stephan Sänger
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

We really enjoyed our stay. All the staff were helpful and friendly. On arrival, the price on the rate card was not as quoted on the phone- the receptionist changed it to our quote without hassle.

The rooms are pretty, comfortable and clean. Nice toiletries (Molton Brown), slippers (and child-sized slippers for our little ones), robes, etc Nice linens. Not much tv in English or French. BUt we weren't there to watch tv. Our only complaint was there is no WiFi in the rooms or at the pool- only in the lobby.

Pool is great with showers and toiletries. No hot tub, though.

Spa was okay- not quite up to par with the rest of the standards of the hotel.

Fantastic location- just on the edge of the old city, so you can drive up to it without hassle but then leave your car and walk everywhere.

Highly recommend!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ikimashow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColombiGmbh, Geschäftsführer at Hotel Colombi, responded to this review, 4 July 2014
Dear guests,

We appreciate your comments regarding your stay at Colombi Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

With kind regards


Michael-Stephan Sänger
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

We were in Freiburg just for the night to celebrate our anniversary. We had never stayed at the Colombi before, and it was very convenient to the downtown and to our selected restaurant.

The location of the hotel really is hard to beat. The hotel is an easy walk from the train station and a very short walk to the Munster and all the shopping areas. The hotel has valet parking for an additional 15 Euros, but there are parking garages nearby. They have a very nice cafe that has outside seating, and with the Colombi park across the street, it is a good place for an afternoon tea or coffee.

The staff was very friendly and helpful. They spoke to us either in English or in German, depending upon the need, which was very nice. The young man who took us to our room also gave us a brief explanation of the hotel history, and all the details about the room, restaurants, and spas. On checkout, they let us leave the car in their garage, plus they loaded our luggage for us before we got back. We were well treated by the staff everywhere we went during our stay. No complaints here.

The hotel lobby and public areas are very nice. There is a great bar, that i would recommend. We were told tho, that smoking was allowed, and that we should take that into consideration if we wish to go there. It is large enough, however, that one could easily move away from the smokers. The cocktail menu was extensive. My only not-so-positive comment here, was that our Martini and Cosmo were tasty, but cool, but not cold.

The room was comfortable, and we too, received an upgrade. The room was very quiet, even during the day. We had plenty of space, and there was both heating and cooling available for us. The bed was nice, but wasn't the most comfortable we have experienced in Europe. We found the bathroom reminding us of a British bath, however, and we thought this was the only thing that was clearly not up to the rest of the standards.

We will return again, to try out the restaurant in the hotel, and to perhaps stay again. There are many positives about the experience, and just a few areas that could be improved upon.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rcco97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColombiGmbh, Geschäftsführer at Hotel Colombi, responded to this review, 4 July 2014
Dear guests,

Thank you for your stay at the Colombi Hotel and your review on Tripadvisor.

We are pleased to see that you enjoyed your stay in our hotel.

We would be glad to welcome you once again in Freiburg.

With kind regards


Michael-Stephan Sänger
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 14 May 2014 via mobile

Just finishing a very enjoyable mini break staying at the Hotel Colombi

Good points: very nice room (free upgrade was a great start), excellent restaurant (see separate review), spa area was excellent. Bathroom was very well appointed with a good walk in shower and Molton Brown toiletries were a nice touch.

Areas for improvement:

1. Why why why is the bar a smoking bar? Smoking (including passive smoking) gives you lung cancer. So for people who choose not to inhale such toxins the choice is either to sit in the lobby (where you can still smell the smoke) or not bother. The hotel lost income from us as a direct result of this as we chose not to have any after dinner drinks in or near the bar. For a 5* superior hotel this policy is outdated and rather weird to understand. I see management responses to other reviews talk about choice and catering for smokers but why not give them a separate and enclosed smoking area?

2. Concierge service could be better - no confirmation of restaurant reservations was given leaving us in the dark as to whether we had a booking or not

Overall we were happy with the hotel and all of the postives outweighed the negatives. We hope that the hotel will have made the bar non smoking for the next time we return!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
1 review
4 of 5 bubbles Reviewed 28 January 2014

My friends and I had two jr suites for one night. This was our first visit; we stayed in the residence wing . Excellent. Wonderful and really great located hotel. We booked The Colombi Restaurant one month ahead and were warmly received by the manager and staff upon our late arrival. After a five course menu in the "Zirbelstube" we went to the crowded Colombi bar for a coffee. We had a lot of fun. The hotel was fully booked. In this case the breakfast was really crowded but perfect organized from the service staff. No waiting time.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Midema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colombigmbh, Geschäftsführer at Hotel Colombi, responded to this review, 7 April 2014
Dear guests,

with great joy we read your comments concerning your visit in our Colombi Hotel.
We are really delighted that you enjoyed your visit in Freiburg.

It would be a pleasure to welcome you once again.

With kind regards

Michael-Stephan Sänger
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
121 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

A fabulous hotel that compares with the best in the world in terms of service.

Hotel is a 5-minute cab ride from the train station and is centrally located. The lobby is functional but unpretentious. Check-in is quick and the front desk person takes you to your room and explains the various features. Had a junior suite that provided ample room -- looks like the website pictures only better.

Room (in the newer building) includes VERY large (nearly walk-in) closet with safe, sofa, two chairs, desk, large TV and a mini-bar. There is nightly turndown service. My room faced the street but there was no noise. The rooms have dark curtains and electronically controlled blinds. It was a bit hard to get the room cool even after turning down the thermostat but opening the window for a short period resolved the issue. The bath was decent-sized (especially for Europe) with double sink and a large tub. Molton Brown bath products are a nice touch.

Hotel is right in the heart of town and, during Christmas season, a 2-minute walk to the Christmas markets. The hotel is close to many restaurants and shops so it's easy to dine out as well as find anything you may want to buy.

Service was terrific and personal. It's clear that the hotel staff wants to make your stay pleasant and they definitely do that and more. I had a minor maintenance issue on day 1, which was quickly and successfully addressed in the hour that I was walking around town.

There is a nice morning breakfast buffet that includes champagne (although I never saw anyone drink it) but, for 20 Euros, it is a bit pricey for what you get. That said, I must admit that the soft-boiled eggs are cooked to perfection and service is incredibly efficient. If you want something lighter, there is a pastry/coffee restaurant in the hotel or you can walk less than 5 minutes for many other options. The dinner restaurant is a Michelin 1-star with prices to match. Menu looked great but you can eat VERY well in town for much less money.

Freiburg is a wonderful city and the Colombi matches it for personality and excellence. Stay here -- you won't be disappointed.

Room Tip: New building is nicer. Stay away from C100 rooms -- they are on the walkway between the building an...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MisstheDogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colombigmbh, Geschäftsführer at Hotel Colombi, responded to this review, 7 April 2014
Dear guests,

We would like to thank you for your lovely words about your visit at the Colombi Hotel. We gladly forward your positive feed-back to our staff.

The most beautiful part of our work is being awarded with your laud and recognition.

We are looking forward to welcome you again in our Colombi Hotel.

With kind regards

Michael-Stephan Sänger
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Colombi

Property: Hotel Colombi
Address: Rotteckring 16 | Am Colombi Park, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Freiburg im Breisgau
#1 Family Hotel in Freiburg im Breisgau
#2 Luxury Hotel in Freiburg im Breisgau
#10 Business Hotel in Freiburg im Breisgau
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Colombi 5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Colombi Hotel Freiburg Im Breisgau
Hotel Colombi Germany/Freiburg Im Breisgau, Baden-Wurttemberg

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