We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel...but...and it's a big but.”
Review of Novotel Freiburg

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Novotel Freiburg
Reviewed 3 July 2014

I booked this hotel in November 2013 for a group trip in June 2014. I paid a higher rate in order to be able to cancel or modify room choice up until 6pm on the day of our stay. 5 days before arrival I e-mailed the hotel in order to change one room from a twin to a single. On arrival I explained this to staff who said I would have to pay the full room rate for a twin. They point blank refused to check for my e-mail and when I asked to speak to the duty manager, who's name was on a plaque on the wall, I was informed none was on duty nor would they be on duty the next day. What in a hotel this size? I don't think so! The young lady serving me didn't realise I was staying three nights so was a bit surprised when I asked if there would be a duty manager on within the next three days. I spoke to the duty manager next day who confirmed that there had been one on the previous day and whilst surprised that staff would say there wasn't she took no further action on the matter. When informed of the e-mail she simply said I was in a twin so should expect to pay the full price. At my insistence she said she would check for my e-mail but that was the last I heard on the matter. So, staff who blatantly lie and 325 euros for three nights, not my idea of good quality or good service. To make matters worse you have to pay at reception to get out of the car park and have to join the end of a queue of people checking in which took 30 minutes. Teutonic efficiency at its best!!
I am a frequent visitor to Freiburg but neither me, the other 20 people from my party or any of their friends or relatives will ever use this hotel again.
P.s. The two nights previous to this stay I stayed in another hotel of the Accor group in Speyer who did reduce the room rate despite me still being in a twin.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Fraser27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this reviewResponded 10 September 2014

Dear guest,

Thank you for taking the time to tell us about your experience at the Novotel in Freiburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel Freiburg, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
the Novotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,688)
Traveller rating
Traveller type
Time of year
Language

264 - 270 of 1,688 reviews

Reviewed 2 July 2014

Stayed here with our family. It turned out to be a good choice in terms of location. We wanted to make freiburg as our base for visiting black forest area

The temperature was really high in June. and as AC is not there . Hotel was kind enough to provide us with fans which worked nicely at night . Rooms are huge and clean. Hotel staff is very friendly

Wifi is better in the lobby than the rooms.

Location wise it is at perfect place. just walking distance from main station and central market.

Just make sure you know about their breakfast deal. I misread that breakfast was not complimentary. The breakfast is however not worth paying for.. not many options and soread is not that great.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tripurari_Prasad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this reviewResponded 10 September 2014

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
the Novotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

great location. Just outside the station. Connected with all parts of the black forest. However considering that its a tourist spot, the staff had no clue on connections or going around the place. It was very difficult to get any information from them.

Rooms are good. Very clean. Breakfast spread is nice.

Room Tip: Do your preparations on black forest. Do not depend on the staff.
See more room tips
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RSearth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this reviewResponded 10 September 2014

Dear Guest,

Thank you for taking the time to share your feedback. We will review the knowledge about the area with our receptionists. We hope to welcome you back to our hotel very soon!

Sincerely,
the Novotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Pretty good, interiors look a little dated but are perfectly clean and functional. Quiet, even though about 50m from the railway. Had a small debate with reception around whether the rooms had air-conditioning or not: apparently not, but there was a non-working control box in the room and signs asking me to keep the window closed to make the cooling more effective, so I remained confused. Either way, the room was somewhat hot. Breakfast fine, nothing remarkable but had a reasonable evening meal in the bar area (highlight: garlic soup). Check-out took a couple of attempts and so I almost missed my train: I paid the right amount, but the system wasn't really up to spitting out invoices so I took a rain check on that one.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ICE-Zugfahrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5383Novotel, Front Office Manager at Novotel Freiburg, responded to this reviewResponded 7 July 2014

Dear guest,
thank you for your feedback regarding your stay at our Novotel in Freiburg.
We do have a centralized air cooling system which is only working with the window closed.
Regarding the check out, we do apology for the delay. For the future time, we would like to recommend the check out the evening before you actually depart.
Thank you once again for taking the time to let us know about your experience. We would be glad to welcome you back in future.
Kind regards
the Novotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

The superior rooms are big enough to sleep two adults and two kids/teens. For families Novotel seems to be one of the best choices in Europe: they allow two kids in the room, but also offer the choice of having a second room for the kids at a discounted price.
The Novotel Freiburg is perfectly located directly at the main station. From the rooms in the front you can look at the trains arriving and departing. Obviously you also hear them if you want to have the windows open. With windows closed, the rooms are quiet, though.
The pool is very small, but open until 11 pm, which is great. Large Finnish sauna open in the afternoon and evening.
Fantastic breakfast quality!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Tripster1775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5383Novotel, Front Office Manager at Novotel Freiburg, responded to this reviewResponded 7 July 2014
Google Translation

Sehr geehrter Gast,
vielen Dank für Ihre positive Rückmeldung bezüglich Ihres Aufenthaltes bei uns im Novotel Freiburg.
Es freut uns sehr, dass Sie sich als Familie wohl gefühlt haben. Novotel ist besonders um Kinder sehr bemüht. Familien sollen sich bei uns im Haus besonders entspannen können.
Daher freut uns Ihr Feedback besonders. Wir freuen uns darauf, Sie erneut im Novotel Freiburg willkommen heissen zu dürfen.
Mit freundlichen Grüssen Ihr Team vom Novotel Freiburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

We stayed overnight for 1 night on our way home and found this hotel to be up to normal Novotel standards - excellent!
We had a very quiet, comfortable room with a great bathroom and had all one would need in the room itself.
The hotel's in a great central location and is only minutes walk away from the Old Town with all it's shopping, cafes, restaurants etc.
They have an underground car park which was great and easy to use.
Our only gripe would be the high cost of breakfast!
At €19 Euros it was very expensive for a buffet breakfast - albeit they had a huge array on offer! We paid €9 Euros the following day for not much less on array!! Too expensive Novotel!
All the staff were excellent, especially a little Spanish girl who served us wonderfully in the restaurant!
Enjoyed our stay and would highly recommend this Novotel, but watch that breakfast!!

Stayed: June 2014, travelled as a couple
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this reviewResponded 24 June 2014

Dear guest,
thank you for your positive feedback regarding your stay at our Novotel. We are happy that you enjoyed staying with us. Especially the feedback regarding our excellent staff delighted our colleagues. We are looking forward to welcome you back in future.
Kind regards
The Novotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

We arrived at 12:30pm and were checked into our room . The lady at check in was courteous and friendly and swapped the room for us from matrimonial bed to two twin beds, as i was travelling with my daughter.On entering the room, or shall I say Sauna, we noticed a few stains on the carpet. Firstly we needed to charge our phones and iPads while turning the ac on to make the room habitable. This is were the fun started..... the AC is not an AC, but they are installing one right now. I could not figure out how that would help my stay for the next 2 days. They offered to send a ventilator up, which i took. Back to the charging of equipment. There is one plug on the desk, unless you don´t need light, than you could unplug that and have 2 plugs. If you opt to not watching TV you would have 3 plugs. wow. i wonder were they plug the ventilator in once that will arrive......
Not a lot of thought has been put on the layout as far as practicallity is concerened. If I had not prepaid this Hotel for the 2 night stay I would have checked out now into a Hotel with AC as Freiburg had 36 degress centigrade and the sweat is running down my back.......

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank estadosunidos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this reviewResponded 24 June 2014

Dear guest,
thank you for your feedback regarding your stay at our hotel.
We do apology that it was not to your fullest satisfaction.
AC is not that common in Germany as the temperature not used to be that worm. Unfortunately we only have an air cooling system in our hotel, which is centralized. It is correct that we have a new cooling machine to optimize the temperature in the guest rooms.
Please feel free to contact the reception regarding a multicontact plug the next time.
We are always happy to help.
We are looking forward to welcome you back in future to make your stay even more pleasant the next time.
Thank you once again for taking the time to describe your experience.
Kind regards
The Novotel Freiburg Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Freiburg im Breisgau hotels
0.6 mi away
Mercure Hotel Freiburg am Muenster
Mercure Hotel Freiburg am Muenst...
#7 of 56 in Freiburg im Breisgau
938 reviews
1.7 mi away
Mercure Hotel Panorama Freiburg
Mercure Hotel Panorama Freiburg
#2 of 56 in Freiburg im Breisgau
632 reviews
0.2 mi away
Best Western Premier Hotel Victoria
Best Western Premier Hotel Victo...
#5 of 56 in Freiburg im Breisgau
368 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Dorint Resort An den Thermen Freiburg
Dorint Resort An den Thermen Fre...
#18 of 56 in Freiburg im Breisgau
296 reviews
0.4 mi away
The Alex Hotel
The Alex Hotel
#1 of 56 in Freiburg im Breisgau
378 reviews
2.3 mi away
Clarion Hotel Hirschen
Clarion Hotel Hirschen
#4 of 56 in Freiburg im Breisgau
248 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Freiburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Freiburg

Address: Konrad-Adenauer-Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Phone Number:
Region: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Freiburg im Breisgau
#5 Luxury Hotel in Freiburg im Breisgau
#8 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
Price Range: £84 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Freiburg 4*
Number of rooms: 219
Official Description (provided by the hotel):
The Novotel Freiburg Am Konzerthaus is located in the heart of the university town of Freiburg. With 219 rooms, a terrace, eight meeting rooms and direct access to the Konzerthaus convention centre, this 4 star hotel is perfect for relaxing or concentrating on work. Unwind with our swimming pool, sauna and beauty treatments. Business travellers and holidaymakers appreciate our central location, opposite the ICE train station, 60 km from Basel International Airport with an easy connection to the A5. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Agoda, Expedia, Ebookers, Hotels.com, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Novotel Freiburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Freiburg Hotel Freiburg Im Breisgau
Novotel Hotel Freiburg
Novotel Freiburg Im Breisgau
Freiburg Im Breisgau Novotel
Novotel Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing