The Hotel is well situated in the forest.
The rooms are nice, clean and modern, though there are no bathrobes, and no balcony.
The spa complex is nice, but there is an entry fee which you have to pay every time again.
The breakfast was nice, the dinner not really excellent, but ok.
But the service was really bad, the problem that I had there ruined all my good impressions.
There was a very unpleasant situation with the hotel staff and taxi when I was leaving.
My bill was fully paid with my credit card, and there were no claims from the hotel when I left. But 30 minutes after my departure the hotel blocked the amount of 100 euro on my credit card. After that one more 100 euro amount was blocked by a company unknown to me! When I complained, the manager of the hotel, Joerg [--], said that I allegedly ordered a taxi to Frankfurt and this was the annulation fee. I asked about the taxi price a day before, but I didn't make an order! However, the hotel taxi was waiting for me in the hall next morning. I explained that I did not confirm any order nor to the taxi driver neither to the hotel, but the taxi driver was very angry and shouted at everyone. And after I left, they blocked the total amount of 200 euro on my credit card! The hotel gave my credit card information to this partner taxi company, which was completely illegitimate and unauthorized.
Later the hotel returned the amount of 100 euro that they blocked, but their partner taxi company didn't. So I had to block my card and to involve my bank into the problem.
When I wrote about this situation to the hotel headquarters, they didn't even answer.
I am really unhappy about this situation, and I'm surprized with such "mafia" policy of the hotel. I didn't expect such lack of respect to their guests and to confidentiality of credit card information in Germany.
I advise to everyone NOT to book the taxi provided by the hotel, and to be very careful with credit card data that you provide to this hotel.
- Official Description (provided by the hotel):
- The 4-star-hotel Dorint Resort an den Thermen Freiburg is modern nonsmoking hotel in the woods at Freiburg. The comfortable rooms and suites are equipped with seperate bathrooms, telephone, mini bar, flat screen tv and free wireless internet. Our restaurant Munstereck offers a range of fresh recipes from the Schwarzwald region. The Freiburger Bar welcomes you for a refreshing drink or tasty beer brewed in our city. The connected thermal bath suites every expectation (against extra charge). ... more less
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- Also Known As:
- Dorint Resort An Den Thermen Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg