Spent 2 nights in this hotel as part of a family road trip. We're a well travelled family and have stayed in hotels all over the world. Having stayed in Hotel Loewen, the family has now unanimously voted it the worst hotel of them all.
Marketing this hotel as 4 star is frankly misrepresentation, in fact it is really a 2 star. The decor and facilities are very tired. The rooms have no air conditioning, which in the 36 Celsius heat made the room even more uncomfortable. The bathroom was small and smelly. Where the grout on the shower tiles wasn't falling out, it was mildewed. The shower head nozzles were covered with scum. No refrigerator. No hangers in the wardrobe. Wifi is not throughout all areas in the hotel, as advertised; needed to sit in the corridor under the router to get a signal.
Breakfast 'buffet' was poor and food hygiene processes dubious (cold meats, etc, just left out on uncooled platters).
The straw which broke the camel's back was returning to the room at 9 pm with a tired family after a long day out to find that housekeeping had not touched our room! Had to go down to reception to get towels. Receptionist seemed less than surprised and was non-apologetic.
Based on the above factors, refused to pay the full bill. Will not be returning to this hotel, and strongly recommend others give it a wide berth!
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- Also Known As:
- Hotel Loewen Germany/Freiburg Im Breisgau, Baden-Wurttemberg