I was attending a conference, and I called to say I would arrive late however when I did no one opened the door I had to find another hotel midnight not being a German speaker that was very hard, next day I checked in the break to try and sleep for an hour!!! The room had not been cleaned from the user before me.
When I expressed my disgust they gave me another room on the top floor without a lift, tried to sleep however it was too cold and smelly.
I decided to cancel the last night and leave early as I had free cancelation so the lady insisted I pay , at this point I called for the police who she explained to in German that I tried not pay when I showed him my phone and the booking and what they did he said pay 3 nights of the 4 and the lady was furious this way I ended paying for one night I didn't sleep.
Internet not working in rooms as they advise.
Totally very bad experience!!!!!More
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