It was my worst travel experience in my entire life! I spend a lot of time traveling for both business and pleasure, but I have never been
treated so disrespectfully in my entire life like in this hotel! I have never felt more humiliated than here! The place is grossly out of date; the carpet smells badly both in the room and on the balcony. The matrasses on the beds are old, but this is not the end of the story. We made our reservation 6 month in advance for three nights. We came around 6-7pm, tired, driving all day long and asked a salad platter (nothing else was available for the room service) from the restaurant, and even that was never delivered. I asked a receptionist about an Internet service and I was provided with the very complicated Wi-Fi code. However there was no connection in the rooms, only in the lobby. I went to the receptionist again, he was very surprised about lack of connection and suggested I to talk to the receptionist in the morning. This is very unusual for the 4 Star hotel in Germany.
Next morning I went to a receptionist asking to fix the problem with the connectivity. He responded even before I finished a sentence: “Nothing I can do for you, I am not the electrician!” He repeated it several times. I simply replied that such rudeness was highly unusual for the hotel in Germany and that I would, probably, leave my comments on the Trip Advisor or Booking, and than I asked to speak to the owner of the hotel. His first response was that the owner was out of the hotel, but than he changed his mind and called the owner. They did not know that I was fluent in German and they spoke very disrespectfully about me behind my back. The clerk told the owner that I was threatening him with the review about the hotel service and it was time gets rid of me.
Mr. Kaltenbach (the owner) turned around and said that I had one hour to leave, otherwise he would call police.
Sure enough, five minutes later a service lady knocked in our room with a question can she start cleaning? And finally, when I went to the receptionist to pay for the hotel, same clerk was trying to cheat on me, charging 75 Euros more, over the price the hotel quoted me and confirmed via email for both rooms. I unpacked my luggage; pull out the printout of the email confirmation, that hotel emailed me and only after that he agreed on the price.
- Official Description (provided by the hotel):
- The Langenwaldsee Hotel is your little secret in the woods of Freudenstadt/Black Forest! The ideal place to enjoy yourself in a discreet, private and comfortable surrounding! The quite well-known cuisine will make you taste the real Black Forest! The "SPAamSee" offers experiences for body and soul! ... more less
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