We booked four nights in Guest House Heidelberg after ten weeks of travel. This property disappointed us in every way. Staff members are dismissive and disinterested. There is "free" basic breakfast available at reception but it's first in first serve from 8am to 10am. When they run out of cereal or rolls which is quite common, you are simply told, no more, it's finished. We booked two months ahead of our visit and requested a quiet room. We were given a room at front of the building overlooking a busy street complete with trams and late night revelers. There is no air conditioning and to get any sleep, you need shut your windows and stifle in your stuffy little room. There were black hairs on the bathroom floor and the whole room felt absilutely grubby. To cap it off, we were departing for Australia on a 10:30pm flight. I asked if we could have a late check out due to our very long trip ahead. That was denied, check out is 11am. These people have absolutely no customer focus whatsoever and we were really sorry we chose to stay there.More
- Free Wifi
- Restaurant