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“Awful hotel in a great location”

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Hotel Goldener Hecht
Ranked #32 of 75 Hotels in Heidelberg
Reviewed 14 August 2013

We should have known from the beginning that this hotel was going to be a near-disaster. Arriving at this hotel was difficult. There is no way one can safely park their car in front of the hotel so you must find one of the parking garages nearby. we walked to the hotel and through the restaurant's patio while people are eating (we felt awkward doing this) and up steep stairs to reception. The woman at reception was friendly enough and told us we parked at the incorrect garage if we wanted to get the discount rate. Since check-in was still a few hours away it wasn't a huge deal until we realized the other garage was a bit further away but is located right by the funicular. Later on in the afternoon we tried to check in we were asked about breakfast (10 Euros extra), we told the woman at the counter (a different and more aloof one than before) we were leaving very early the next morning, she wanted to settle the bill right away. We charged it to our credit card and asked if we wanted the receipt. Since she had to write it by hand we told her just slip it under our door. We only stayed in the room a minute or so and left to explore the city and while we were leaving she shouted if we wanted the receipt as we were half way out. I told her again just slip it under the door. Not the worst thing that can happen but a bit rude we felt. Later on that afternoon we got back to the hotel and then realized how bad the room was. Our room (#16) was dingy, hot, humid, the mattress and pillows were the most uncomfortable I ever had to sleep on in any hotel. Words seem to escape me in describing the sheer awfulness mattress, it was so soft and worn it was almost as it was not there, I could feel the wooden frame of the bed when I lied down. it definitely needs to be replaced. It was so bad we almost slept on the floor. There was no air circulation due to the fact the window would not open more than crack at the top. I don't except air conditioning in old European hotels but there was not even a fan. Our room had a door which led directly to reception (it was locked from our our side and a sign said it could only be open in case of emergency) so we could here all the comings and goings. The room was sparsely decorated with a table covered by a white tablecloth, The bathroom was okay, but a bit on the dank size. Sleeping was very difficult between the horrible bed/pillows and no air circulation. We left very early in the morning (before reception is normally open) and were greeted by the first woman we met the day before asking if we paid the bill. With weary eyes we said yes and left. Again not the end of the world but a bit rude and strange at such an early hour. The only redeeming feature of this hotel is it's location. It is literally right across the street from the old bridge and down the block from the Church of the Holy Spirit and the Marktplatz. Other than that this hotel was not what one should expect from modern accommodations. The strange/rude service of the staff and quality of the room we received was not worth the price we paid. Stay somewhere else.

Room Tip: Don't stay here! If you must do not get room #16!
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  • Stayed: July 2013, travelled as a couple
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1  Thank ElGreco75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 - 46 of 143 reviews

Reviewed 28 March 2013

The location is perfect - both for arriving by car and for exploring on foot. We were able to pull our car up in front of the hotel to unload our bags, and then were then given directions to the parking garage a few blocks away. There is no elevator and the reception is one flight up. Our rooms were another two flights up from there. One member of our group did not pack for such an event. The hotel is charming overall, although our room had some odd pieces of furniture that were covered in sheets. We also could not get the internet to work, which seems to be a common occurrence since we were warned that we might have problems.

The location and the price are the best part of this hotel. It is an easy walk almost anywhere - Heidelberg Castle, shopping, philosophers walk, etc.

  • Stayed: October 2012, travelled with friends
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2  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2012

Nice cozy hotel. We spent two nights here and visited the Christmas Markets which were a 5 min or so walk away. Located next to the river and the entrance to the Monkey Bridge the location was perfect for us. Warm friendly people at the reception desk and they all spoke English. Our room was on the top floor which would be the 4th floor in America and there were lots of steps to climb. The building is old and historic so every room is different in size. Ours was plenty big for the two of us and our small dog (euro7.00 per night charge). Bathroom was small with a shower only but that was no problem for us. The only thing lacking was a hair dryer in the bathroom but not a problem for me as I always travel with mine. The breakfast (euro 11.00 per night) was very good in the traditional German fashion, pot of coffee was waiting for us on our table when we got there each morning.

Room Tip: Call ahead to hotel if steps are a problem.
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  • Stayed: November 2012, travelled with family
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5  Thank 2TravelingTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2012

This hotel was a total Gem! The price was excellent and the location could not be beat. The staff were excellent and our room was fantastic. It was very large and had four windows that opened up to give a fantastic view of the old bridge. We literally spent hours in our room as it was better then sitting at an outdoor cafe. We bought some beers ( from a local distillery called Vetter next door that makes great beer) and relaxed in our room with the windows open taking in the view and the day. We were there in the fall so I can not comment about the heat or noise as our windows were closed at night. I think you would be crazy to stay anywhere else when in this town as it can not be beat for price and location. The restaurant is also fantastic and the whole place smells like amazing home cooking. I will be back!

Room Tip: We stayed in room 12 and I think it is the best in the hotel.
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  • Stayed: October 2012, travelled as a couple
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5  Thank Kristen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

We had booked two days but left the next morning after only one night. Everything went wrong for us there. I had chosen this hotel for its location and old world charm. Big mistake.The town was packed therefore trying to find the hotel while driving, with one way streets or closed streets, we ended up in a plaza, parked illegally, walked a long distance pushing through the crowd to get to the hotel. Arriving there, we were first pleased. It was like the picture we had seen advertising the hotel, pretty with a garden restaurant. We walked in : it was not the hotel but the downstairs restaurant which had nothing to do with the hotel. The picture had been misleading. I had assumed the restaurant and garden was part of the hotel. I had imagined myself having breakfast outside amongst the flowers. I had assumed the picture was condusive to the athmosphere of the hotel. We eventually found the entry door in the corner, walked up a set of stairs to the small reception were a person was watching TV behind the counter. We were given the keys, asked what time we wanted to book breakfast as the breakfast room can only accommodated a few people at the time and we had to be time specific as other guests would have to have a turn at breakfast. We told the reception lady where we were parked and asked her to advise us how to get from there to near the hotel by car. She did not know, could not tell us and did not try. She only knew (like a mantra) how to get from the hotel to a parking house recommended by the hotel. She wanted us to go to that specific parking house and wanted us to make sure we would not go to another parking house near by. She drew on a small map how to get there. Our problem was then to try to work out how to go near the hotel to unload. After wasting time going round in a maze like fashion we managed to park illegally near the hotel and unload. Reception lady then watch me doing four trips, trying to drag two heavy suitcases and a couple of bags and sundries up three level of stairs. No lift. She was smiling benignly as I huffed and puffed by a couple of time and then watched TV the other couple of times. Obviously the circus of a 65 years old lady dragging big suitcases had worn off.
Room: Mark Twain room. floor size was big enough but room size smaller as it is under the roof and an area of it cannot be used unless you want to be on your knees. The floor is on a slope. Going upward from the door to the back wall and going down when you go to the door to leave. We first did not realised how uncomfortable this would be. (my husband had to claw his way in the bed so as not falling out at night). He always felt he was rolling out. The bed and pillows were not comfortable.The bathroom was awkward. The shower screen is cracked and a bit mouldy. Some tiles are cracked. The toilet is squashed between the wall, the washbasin and the door, giving no room. Positive thing: The view from the window was great and interesting.
We checked the dining room and found a very claustrophobic small room that could manage three tables only and a small kitchen bench area. We decided that for the price we were better off having breakfast out and cancel the breakfast booking.
We did not sleep the whole night. The restaurant downstairs gots noisier and noisier as the evening went by and customers drank more. The way the building is situated, the noises seemed to be sharper, echo and go up. We figured the restaurant would eventually close and we would sleep. Not so. After closure, the tables and chairs/benches of the restaurant are used by noisy revellers. The street, bridge and water front is full of revellers. The racket eventually did subsided around 4.30am and eventually just a few sporadic screaming, and arguing.
Bleary eyes the next morning we decided to leave. A younger woman was operating the reception. When she saw us with all the luggage, she got up and gave us a hand to the ground floor. We appreciated this. She appeared concerned that we were leaving and tried to be helpful. It was the first and only positive thing with this hotel.
I wouldn't have mind the bathroom and could have put up with the stairs and the lack of help from the desk when we arrived, I could have put something under the bed legs to level it up, but I could not cope with the lack of sleep. Maybe this hotel is only for young people who intend to spend the whole night out? and just need a space to put their belongings or get so drunk they don't realise the bed is on a slope? or the racket outside?

Room Tip: Stay away from the place if you want to sleep.
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  • Stayed: September 2012, travelled as a couple
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4  Thank wobblywombats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

The location of this hotel is really the best part. It is right by the river and right next to a variety of bars, restaurants, and shops in Heidelberg. Our room was a little small, but very clean and comfortable, and we also had a view of the river and the beautiful bridge. We had a rental car, and parking was a 5 minute walk away. The hotel gave us a voucher so we paid $8 for one night of parking. The hotel staff also let us keep our luggage by the reception area for a couple hours after we checked out, which we really appreciated.

  • Stayed: July 2012, travelled as a couple
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2  Thank Alowery81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2012

Lovely hotel; right beside the bridge. We luckily got the Goethe room which gave us a magnificent view of the river and bridge. Clean, comfortable, helpful staff. Fully recommend!
(Ps park your car at P 13 and hotel will give you discount)

Room Tip: Goethe room- perfect views!
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  • Stayed: June 2012, travelled as a couple
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2  Thank Ciara36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Goldener Hecht

Address: Steingasse 2, 69117 Heidelberg, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Heidelberg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #32 of 75 Hotels in Heidelberg
Price Range: £68 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Goldener Hecht 3*
Number of rooms: 13
Reservation Options:
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Also Known As:
Goldener Hecht Hotel
Goldener Hecht Heidelberg

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