We should have known from the beginning that this hotel was going to be a near-disaster. Arriving at this hotel was difficult. There is no way one can safely park their car in front of the hotel so you must find one of the parking garages nearby. we walked to the hotel and through the restaurant's patio while people are eating (we felt awkward doing this) and up steep stairs to reception. The woman at reception was friendly enough and told us we parked at the incorrect garage if we wanted to get the discount rate. Since check-in was still a few hours away it wasn't a huge deal until we realized the other garage was a bit further away but is located right by the funicular. Later on in the afternoon we tried to check in we were asked about breakfast (10 Euros extra), we told the woman at the counter (a different and more aloof one than before) we were leaving very early the next morning, she wanted to settle the bill right away. We charged it to our credit card and asked if we wanted the receipt. Since she had to write it by hand we told her just slip it under our door. We only stayed in the room a minute or so and left to explore the city and while we were leaving she shouted if we wanted the receipt as we were half way out. I told her again just slip it under the door. Not the worst thing that can happen but a bit rude we felt. Later on that afternoon we got back to the hotel and then realized how bad the room was. Our room (#16) was dingy, hot, humid, the mattress and pillows were the most uncomfortable I ever had to sleep on in any hotel. Words seem to escape me in describing the sheer awfulness mattress, it was so soft and worn it was almost as it was not there, I could feel the wooden frame of the bed when I lied down. it definitely needs to be replaced. It was so bad we almost slept on the floor. There was no air circulation due to the fact the window would not open more than crack at the top. I don't except air conditioning in old European hotels but there was not even a fan. Our room had a door which led directly to reception (it was locked from our our side and a sign said it could only be open in case of emergency) so we could here all the comings and goings. The room was sparsely decorated with a table covered by a white tablecloth, The bathroom was okay, but a bit on the dank size. Sleeping was very difficult between the horrible bed/pillows and no air circulation. We left very early in the morning (before reception is normally open) and were greeted by the first woman we met the day before asking if we paid the bill. With weary eyes we said yes and left. Again not the end of the world but a bit rude and strange at such an early hour. The only redeeming feature of this hotel is it's location. It is literally right across the street from the old bridge and down the block from the Church of the Holy Spirit and the Marktplatz. Other than that this hotel was not what one should expect from modern accommodations. The strange/rude service of the staff and quality of the room we received was not worth the price we paid. Stay somewhere else.
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- Also Known As:
- Goldener Hecht Hotel
- Goldener Hecht Heidelberg