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Heidelberg Marriott Hotel
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All reviewsthe executive loungeneckar riverold townnice view of the rivernice hotelrestaurant staffwalk along the riverbit datedmain restaurantfront desk staffminute walkunderground parkingan upgradetrain stationfrankfurt airportbusiness tripper day
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373 - 378 of 925 reviews
Reviewed 29 January 2014

We chose the Marriott because of it's recognizable name in unfamiliar territory. It was a pleasant hotel with a great restaurant. The food (dinner and breakfast) was amazing. The bar was a bit pricey and the parking was not cheap. We did have breakfast included in our stay each morning, so that helped offset the parking. While it was a bit far from old town, we had a nice ride on a river taxi from a dock right behind the hotel. The rooms were nice and clean, and the staff were very helpful in all areas.

  • Stayed: September 2013, travelled as a couple
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1  Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeidelbergMarriott, Guest Relations at Heidelberg Marriott Hotel, responded to this reviewResponded 31 January 2014

Dear Sherry M,

We were delighted to read your positive feedback in regards to a stay at the Heidelberg Marriott Hotel in September last year and thank you very much for sharing that experience on TripAdvisor.

The satisfaction of our guests is one of our highest aims and we are glad that you enjoyed the food in our restaurant “Grill 16”. Your positive comments in regards to our associates are also very much appreciated.

We would certainly be pleased if we might accommodate you again for another stay in the near future.

Kind regards,

Guest Relations
Heidelberg Marriott Hotel

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Reviewed 26 January 2014

Marriott is always a good idea in the unknown places like Heidelberg which is a small city .better to reserve the room on the 4th floor cause it"s recently renovated except of bathrooms. everything is clean .The Steak Restaurant in t hotel is the bet one in Heidelberg.
what I didn't like- the internet is for extra charge as for the underground garage.

Room Tip: on the 4th floor all the suits are renovated with a comfortable beds.
  • Stayed: January 2014, travelled on business
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Thank Liana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeidelbergMarriott, Guest Relations at Heidelberg Marriott Hotel, responded to this reviewResponded 27 January 2014

Dear Liana A,

Thank you very much for choosing the Marriott Hotel for your recent stay in Heidelberg, and for taking the time to share your experience on TripAdvisor.

We are glad that you enjoyed the steaks in our restaurant "Grill 16" as well as the rooms on our Executive Level.
Our charges for the underground car park and the internet services are market-driven, however we would like to point out that we do offer the internet at no charge in our lobby and our Business Center.

We appreciate your feedback and would be delighted if might welcome you back for another stay whenever your business brings you back to Heidelberg.

Kind regards,

Guest Relations
Heidelberg Marriott Hotel

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Reviewed 14 January 2014

We recently stayed for one night. This hotel is clean and lives up to Marriott standards. All staff we encountered were very helpful. The concierge lounge was great. Heidelberg is a nice town to visit with shops and restaurants within walking distance. Our only wish is that it was a little close to the old town but we couldn't fault the hotel for that. However, the hotel is located near the tram that takes you there. We will definitely be back during our visits to Heidelberg.

  • Stayed: January 2014, travelled as a couple
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Thank TravelingDs1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeidelbergMarriott, Guest Relations at Heidelberg Marriott Hotel, responded to this reviewResponded 15 January 2014

Dear TravelingDs1998,

We are delighted that you took the time to share your feedback in regards to your recent stay at the Heidelberg Marriott Hotel on TripAdvisor.

Your commending words are very much appreciated and we would be pleased to welcome you back maybe during spring or summer, when in addition to the tram there will also be a boat service available directly from the hotel, to take our guests to the old town.

Thank you once again for your review and we look forward to welcoming you back for your next visit to Heidelberg.

Kind regards,

Guest Relations
Heidelberg Marriott Hotel

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Reviewed 14 January 2014

The hotel is fine. It is clean, the rooms are acceptable and it is okay value wise. The staff are very nice, but it is exactly what you expect and as such is average. Overall a good hotel in quite a nice setting y the river, but a bit too far out of town. It is only on the latter basis that i would have any criticism.

Room Tip: Ask for a river view
  • Stayed: December 2013, travelled on business
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Thank gringottsgoblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeidelbergMarriott, Guest Relations at Heidelberg Marriott Hotel, responded to this reviewResponded 15 January 2014

Dear gringottsgoblin,

We thank you for staying at the Heidelberg Marriott Hotel and for taking the time to rate that stay on TripAdvisor.

Your kind words in regards to our staff service and location are much appreciated.

From your comments we assume that you enjoyed your stay and wish you many more safe and pleasant Marriott stays.

Kind regards,

Guest Relations
Heidelberg Marriott Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

This is a nice hotel next to the river, between the university and the city center. Rooms are comfortable, some have a balcony. Mine had a kettle for tea. A bit slow wifi is available for free in the lobby and restaurant. Wifi in rooms is available at different prices. The most expensive is 12.5 Euro per day and is very fast. Breakfast is good, with a good choice of warm and cold food. Maybe some fruit ready to be eaten would be a good addition. The restaurant is a steak house of good quality both for meat and fish. Service is good and prices are acceptable. I would come back if I have to go again to the university.

  • Stayed: January 2014, travelled on business
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Thank Claudia23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeidelbergMarriott, Guest Relations at Heidelberg Marriott Hotel, responded to this reviewResponded 15 January 2014

Dear Claudia23,

Thank you very much for having chosen the Marriott Hotel for your stay in Heidelberg.

We were pleased to read your commending words in regards to that stay and are sure that your detailed description of our amenities and services will be of great value for other travelers. All our rooms are indeed equipped with kettles and complimentary coffee and tea.
We appreciate your suggestion in regards to the breakfast buffet, and it has been passed on the kitchen management.

We are glad that you enjoyed your stay and would be more than happy to welcome you back again at the Heidelberg Marriott Hotel.

Kind regards,

Guest Relations
Heidelberg Marriott Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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