Thank you for the upgrade. The room was wonderful, the staff very nice, beds comfy, and the room clean. You may want to check the ceilings and windows for some cobwebs, however. The room was clean but the housekeeping service was mixed. I always left a tip on the bed with a few requests and sometimes they were met, sometimes not. I like a lot of towels and they did a good job in keeping the bathroom supplied, thank you. Other times coffee and tea was not refilled, tissue box left empty for a couple days, small things like that. Then I'd get a good maid who'd leave huge amounts of toiletries which I could never use in a month's stay! One day the maid entered the room when I was sleeping and began to clean. I had forgotten to put the DND sign on the door. When she saw me in the bed, she said she would come back. Never did. we got the room cleaned at 7pm that night.
The front desk and At Your Service did an adequate job of helping out with questions concerning the hotel. Taxis are always waiting at the front door area.
At Your Service did not have a list of recommended restaurants which was an oversight. Most Marriotts have a list of guest recommended, or guest un-recommended, restaurants in town and a bit out of town. The staff could only recommend the usual few big name restaurants in Old Town. It would be nice to have a 'go-to' list with recent guest comments. Just a suggestion. It works well in most other Marriotts.
I must say that we had an awful experience in the hotel restaurant Grille 16. We waited for 15 minutes before anyone noticed we were sitting at a table. We asked for a water refill and were told "I'll get it later." What? Excuse me?
My entrée turned out to be chicken with brown gravy on it. My husband thought the chicken leg was a quail leg as it was so small. Maybe about 6 bites. I ordered lemon-rosemary chicken with extra rosemary. I got a small chicken leg with brown gravy and squashed onions, potatoes were forgotten as well as the salad and spinach, absolutely no rosemary and no lemon flavor at all. When I mentioned this, I did, however, receive a plate full of fresh rosemary sprigs. I guess I was to roast it myself?
I had to get up from the table to 3 times attract a waitress for bread, butter, and the water we asked for. The problem here was that one waitress took the order, another tried to cover for her as the first waitress was then nowhere to be seen, and two other waitresses delivered the meals. This combo didn't work, sorry ladies.
Interestingly, the first waitress who took our order had made previous reservations for me so I tipped her 2 Euro for her troubles. Had I known the unpleasant dinner to follow, no tip would have been offered. The final waitress did deduct my meal from the bill. Thank you. But, it kept us away from having another meal in Grille 16 that entire week.
The concierge lounge is a good one and the staff very nice. The hot items in the evening are substantial as they served salmon, rice, root vegs, sauerbraten, samosas during the week. Plus a whole table of other meat and fish bites on small dishes. A nicely run lounge. Wine and beer are complimentary.
I would return to his hotel. Other than the terrible meal, we had a pleasant stay and tipped those who helped us. The hotel is pretty close to Old Town and a taxi is about 8-10 Euros.
- Official Description (provided by the hotel):
- Overlooking the Neckar River, the Heidelberg Marriott Hotel offers a seamless blend of traditional elegance and modern comfort. Located in one of Germany's most scenic cities, we boast ideal access to Heidelberg Castle and the streets of the Old Town. ... more less
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- Also Known As:
- Marriott Heidelberg
- Heidelberg Marriott