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“Nice staff and Good Location”

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ACHAT Plaza Karlsruhe
Ranked #6 of 61 Hotels in Karlsruhe
Madrid, España
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice staff and Good Location”
4 of 5 bubbles Reviewed 23 June 2014

The hotel is well located close to downtown. Several tram lines stop in front of the entrance facilitating the access to anywhere in the city and in particular to the Train Station (10 minutes by tram).
Staff is quite polite and everything runs smoothly. The room was comfortable (no noise form the streets) and well equipped. Buffet breakfast is ok but with a short selection of hot dishes.
Wi-Fi is free only at the reception area. The hotel offers a 24 hours wifi flat rate that is appropriate for an extensive use. For occasional wifi connections one has to stay at the lobby which is quite inconvenient.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpg75j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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362 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Bern, Switzerland
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

We stayed for 2 days at the Hotel. The Staff was very friendly. Despite having its location besides the elevator, the room was quiet. The Hotel was very clean. Breakfast was well to. The only thing to criticize was an not existing free hotel wi-fi. Dident happen to us for a while and makes us wander if we are really in 2014?
So despite of the wi-fi - a very recommended hotel.

Room Tip: We had a room to the court-yard. As in most Hotels that makes it quieter then the rooms to the front...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mick-Hotwaterbottle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
233 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

I come to Karlsruhe once a year and as per my company always stay here. Staff are great, rooms are good and food is good. One stand out is actually room service... It's the same menu (I've seen) globally and the returned favorite of mine is the Renaissance burger...... It's a business hotel with some finer touches. I can't fault it for a business hotel and the food is actually very good, ie a nice surprise.I'll happily be back.

Room Tip: burger at room service is amazing!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Florida
Level Contributor
930 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 436 helpful votes
3 of 5 bubbles Reviewed 3 May 2014 via mobile

Easy off motorway access. Excellent service from front desk staff. Other staff also very customer focused. In this day and age of need for constant internet access this hotel's wi-fi service needs upgrade. Too many dead spots in guest rooms. Accessing internet is also multiple step process. Renaissance and Marriott generally have VG connection service. This location needs to step up. Hotel also well located for getting around town.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Serviceprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Manager at ACHAT Plaza Karlsruhe, responded to this review, 6 May 2014
Dear Serviceprof,

Thank you for taking the time for reviewing your stay.

You indicated in your response that the service of our internet provider was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

Best regards
Renaissance Karlsruhe Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

A colleague and I stayed at the Renaissance for one evening while visiting a client in Ettlingen. We arrived early in the morning (10:30am) after our flight into Frankfurt and was thankful that a room was available for early check in. The hotel staff were extremely kind and helpful and even the GM welcomed me to the hotel.

The room was spacious for European standards and was very clean. Frankly, it was exactly what you expect from the Renaissance brand in the US - just in Europe! Additionally, the hotel is in a great location - an easy walk to the city center where the palace and market are located.

The only downside was that the WiFi was downright brutal with limited connectivity and when it did connect was painfully slow. However, that absolutely wouldn't prevent me from staying here again and I would recommend without hesitation.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iamthemorg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
61 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 405 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

The staff are EXTREMELY good at this Karlsruhe Renaissance! It's just great - enjoy it.

We found the prices very moderate for a reliable Renaissance - no need to choose a cheaper chain.

Karlsruhe is wonderful with the amazing gardens, palaces and so on. It's the perfect choice for a stopover if you're on a massive drive from the baltic to the med, or anything like that!

The Renaissance is perfectly easy to find on a nice main corner. The trams and so on are right there if you need them. Underground parking (moderate price) is immediately (3 meters) adjacent the main front door, which I love.

Simply pull your car up literally right in front of the glass doors of the hotel on the large sidewalk for the purpose, and take your time to check-in. Then pull the car forward 3 meters and drive in to the underground parking which is simple and right there on the first level and there's a door up to the lobby. No hassles.

All of the staff, night staff, day staff, are just fantastic. They've all been with the hotel a long time and it's a great team. Bravo.

One note, breakfast is "OK" - it's perfectly acceptable and there's plenty of it, but it's not gourmet artisan localvore magnificent German breakfast cuisine, as you might find at some gourmet hotel -- it's just a big spread of perfectly acceptable everything, which is no problem. If you're looking for magnificent German breakfast cuisine with the usual incredible hams, eggs, local food etc, search for a gourmet solution.

Again - the staff at breakfast are first rate, everyone had a great time.

Thank you Renaissance for an absolutely trouble-free stay!

Room Tip: Rooms are a little old-fashioned and clunky, but good quality beds etc. Prices are moderate (surpris...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

We got a room on the 6th floor. The room was very clean, the staff were very kind and helpful, and the hotel restaurant/bar offered agreeable food. Also, there's a bus/train stop right in front of the hotel.
The hotel buffet breakfast though is the best I've seen at this price range and it's priceless at 6:30am for a jet lagged traveler!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingIda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ACHAT Plaza Karlsruhe

Property: ACHAT Plaza Karlsruhe
Address: Mendelssohnplatz, 76131, Karlsruhe, Baden-Wurttemberg, Germany (Formerly Renaissance Karlsruhe Hotel)
Region: Germany > Baden-Wurttemberg > Karlsruhe > Südstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Karlsruhe
#7 Business Hotel in Karlsruhe
Price Range (Based on Average Rates): £
Number of rooms: 215
Official Description (provided by the hotel):
Your new and exclusive meeting and event hotel is located in the heart of Karlsruhe, the second largest city in Baden-Wuerttemberg. 215 modern and fully air-conditioned rooms and suites pamper you with comfortable interior and technical equipment of highest quality. We offer you seven meeting and banquet rooms, equipped with state-of-the-art technique. We make your events at our meeting area (460 sqm in total) up to 250 people unforgettable. Our competent staff is supporting you with the planning of your individual corporate or private events. Be sure, you are in the right hands at ACHAT Plaza Karlsruhe. At the hotel's own, bright restaurant "No17 Fleur de Sel" with elegant furniture and its large window front we indulge you with exquisite cuisine and noble wines. Make your after work drink a special one at our stylish bar. ... more   less 
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Also Known As:
Renaissance Karlsruhe
Karlsruhe Renaissance

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