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“Very good, except noise during the night”

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Leonardo Royal Hotel Mannheim
Ranked #4 of 45 Hotels in Mannheim
Cluj-Napoca, Romania
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Very good, except noise during the night”
Reviewed 30 March 2014

Very good conditions, maybe a bit pricey, Steigenberger it's a 4 star hotel targeted mainly at business travelers.
Pluses:
- free fruits and bottled water on arrival
- all my clothes and stuff were neatly arranged in the second day
- very large room (Junior suite) with a comfortable bed and sofa

The only things that I could complain are:
- a very annoying low humming noise during the entire night (on the last night only) - probably a defective A/C unit or refrigerator (in the above room - I switched my AC and refrigerator off)
- it was difficult to stop the water when flushing the WC; the WC was not cleaned properly on the less visible parts
- in this day when WiFi is ubiquitous, offering 4 Internet access vouchers, each for 4 hours is.. cheap for a 4-star hotel. Hi-speed WiFi access should be free for the entire stay.
- asking the credit card on arrival in order to block (hold) a large sum as guarantee it's not so nice, especially when the booking was already confirmed on booking.com using another credit card; I ended up paying 518€ for 2 days in cash on arrival ..

Room Tip: Ask for a room facing the inner courtyard.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tudor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKMannheim, Guest Relations Manager at Leonardo Royal Hotel Mannheim, responded to this review, 2 April 2014
Dear guest,

first we would like to thank you that you have taken the time to inform us about your experience at the Steigenberger Mannheimer Hof.

Thank you very much for you praise about our comfortable room and the nice prepared fruits on your arrival and your clothes during your stay. We also want use this review to apologize for the annoying noise in the last night. We communicated that problem already to our engineers to find the problem. Also we informed our housekeeping of the uncleaned toilet. Our Wifi is free of charge at the whole hotel. There are prepared vouchers at the front desk for 4 hours. If you need more do not hesitate to contact our front desk staff.

We are very pleased that we could offer you a pleasant stay at the Steigenberger Mannheimer Hof and hope to have the opportunity to welcome you soon in our hotel again.

Kind regards
Your team from Steigenberger Mannheimer Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
2 reviews
Reviewed 18 March 2014

Very central Location. More important: Very helpful and friendly staff at reception and the Restaurant. I liked the à la carte breakfast which is included in the breakfast price. Overall best value for money at this Hotel in Mannhiem. Elegant and clean rooms.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKMannheim, Guest Relations Manager at Leonardo Royal Hotel Mannheim, responded to this review, 26 March 2014
Dear Steve,

thank you very much for your great feedback and the praise about our friendly staff, the central location and the a la carte breakfast at our FRANKE Restaurant. We are pleased that you have felt well and we are looking forward to welcome you again on your next stay in Mannheim.

Kind regards
Your team from Steigenberger Mannheimer Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joshua, Texas
Level 5 Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 March 2014

First time staying at the Steigenberger and I must say I am very impressed. The rates are very good for the location, lots to do around the hotel. The hotel staff is very accommodating. The hot water stays hot, doesn't go warm, cold back to hot (first hotel in Europe I can say that for). Very good breakfast, but, yes it does get crowded. The only drawback was the free internet of which they gave me 3 codes for each good for 5 hour increments. The internet was stable, free and fast though.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKMannheim, Leiter Gästebetreuung at Leonardo Royal Hotel Mannheim, responded to this review, 14 March 2014
Dear Todd,

first we would like to thank you that you have taken the time to inform us about your experience at the Steigenberger Mannheimer Hof.

Thank you very much for the praise about our central location, our friendly and professional staff, the good breakfast and the stable internet.

We are very pleased that we could offer you a pleasant stay at the Steigenberger Mannheimer Hof and hope to have the opportunity to welcome you soon in our hotel again.

Kind regards
Your team from Steigenberger Mannheimer Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 6 Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 9 March 2014

smallish rooms, comfortable, good breakfast, 12 euros/day parking, clean, near everything, goofy internet policy.. you get 5 hours free.. which means that if you start in the evening you need to remember to log out overnight cos if you dont you wont have time in the am..

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simoneltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKMannheim, Guest Relations Manager at Leonardo Royal Hotel Mannheim, responded to this review, 11 March 2014
Dear guest,

first we would like to thank you that you have taken the time to inform us about your experience at the Steigenberger Mannheimer Hof.

Thank you very much for your praise about our breakfast buffet and our modern rooms. Please note that the Wi-Fi at the Steigenberger Mannheimer Hof is free of charge for all devices and every time. For more information or help do not hesitate to contact our front office team.

We are very pleased that we could offer you a pleasant stay at the Steigenberger Mannheimer Hof and hope to have the opportunity to welcome you soon in our hotel again.

Kind regards
Your team from Steigenberger Mannheimer Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 March 2014

I have stayed at the Steigenberger several times on business over the last 3 years. It is well located near the wasserturm. It has more style and a space that many of the other 4 star hotels in Mannheim but this can reflect in the price. The breakfast is good but can get crowded. The reception staff invariable give a warm welcome. The suites are spacious.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKMannheim, Leiter Gästebetreuung at Leonardo Royal Hotel Mannheim, responded to this review, 4 March 2014
Dear John,

thank you very much for your great feedback and the praise about our location, friendly staff and spacious and modern rooms. We are pleased that you have felt well and we are looking forward to welcome you again on your next stay in Mannheim.

Kind regards
Your team from Steigenberger Mannheimer Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 February 2014

Spacious room with plenty of storage space and big bathroom. Centrally located especially to Opera and Arts Museum and shopping and lots of bars and restaurants. The only negative point was the cleanliness of the bathroom... Overall very happy. Staff are very friendly, helpful, informed and professional (big plus!). Pleasant ambiente, good breakfast (despite booked out hotel) and nice-price deal for families (we were 2 adults and 2 kids).

Room Tip: We booked a normal double but when you mention you travel with kids, staff will make sure the room i...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKMannheim, Guest Relations Manager at Leonardo Royal Hotel Mannheim, responded to this review, 26 February 2014
Dear Alexandra,

first we would like to thank you that you have taken the time to inform us about your experience at the Steigenberger Mannheimer Hof.

We want to thank you for the praise about our spacious rooms, the central location, our good breakfast buffet and the friendly staff.

We are very pleased that we could offer you a pleasant stay at the Steigenberger Mannheimer Hof and hope to have the opportunity to welcome you soon in our hotel again.

Kind regards
Your team from Steigenberger Mannheimer Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
Level 6 Contributor
438 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 18 February 2014

As surely many business guests must also do, we timed our arrival late on a Sunday afternoon, intending to get a good night's rest after enjoying a somewhat early dinner, & be ready to start business the next day...
The immediate weakness of the hotel apparently saving money by only having ONE person at reception on a Sunday was proved later in the week when THREE people could be observed on duty all the time, except late at night--which is fine..
That this single person we encountered is in the wrong job became evident when this harassed Miss Acid-Drop curtly attempted to deal with the hotel's booking system not having correctly recorded the change to our original reservation. INSISTING we were wrong(!!) then immediately backtracking (WITHOUT APOLOGY) when proved wrong..she did an INSTANT upgrade but added the fiercely stern warning not to ever expect this room type for our rate again..thus cancelling any feeling one might have had of being looked after properly! Or the hotel acknowledging IT was in the wrong!

Yes the unusually high-ceilinged room did SEEM nice upon 1st appraisal. But too many little things discovered later combined to raise the irritation level to one of near total dissatisfaction across the board. The bathing awkwardly contrived > water spills too easily onto the floor it issuing from a hopelessly incorrect position in relation to the narrow bath (no shower stall regrettably).! Add inadequate towel rails, lighting silly with one's face in total shadow, room lighting nutty & stupid (old) furniture made the frig access crazy/difficult & if the wardrobe was open nearly half the doorway to the bathroom meant access was denied for the other person in the room!

NO entertainment on the (too-small & badly positioned ) TV in English (2 news channels only) is not uncommon in Europe & THAT frustration only added grist to the mill!

Our dinner in-house was marred by a similar staffing problem. AGAIN here was the same service situation as upon arrival>only one person waiting on table for the whole restaurant. BUT our waiter tried hard to please, it must be said. Despite advertising closing at 10 30pm...the unoccupied tables were being stripped (WHILE ONE WAS EATING!) only a little after 8pm---in anticipation of laying out breakfast, no doubt. This was off-putting & gave on the distinct impression of not being welcome to continue enjoying the good cooking...which was in itself the only saving grace of the first-stay day. Later rudeness was experienced with Ms AD, but all her colleagues were of a distinct class above her offhand manner, it bordering on the offensive at all times. Further dining with adequate staffing of a high calibre righted the lack-lustre service initially found in Franke...the excellent in-house restaurant.

Positioned excellently, this former hospital enjoys an interior elegantly presented & the public areas well appointed in a pseudo-African motif adding some interest to an undistinguished but spacious fitout. What looks like an excellent central courtyard was closed for the winter,but dramatically lit at night. Sadly the attractive adjacent bar was dominated by a HUGE TV that reduced the ambience of the whole scene.
I would only return if nothing better could be located nearby..& we WILL feel obliged to seek that. What a pity--it has much promise, but doesn't deliver.!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIKMannheim, Leiter Gästebetreuung at Leonardo Royal Hotel Mannheim, responded to this review, 21 February 2014
Dear John,

thank you for your booking and your feedback of your stay at the Steigenberger Mannheimer Hof.

We want to apologize to you that you have gained such an impression on our service. This is not the standard of our hotel. We also forwarded the given shortcomings to the corresponding departments.

We look forward to welcome you at the Steigenberger Mannheimer Hof despite your unfulfilled expectations again, in order to convince you of the professionalism of our entire staff and the service standards.

Kind regards
Your team from Steigenberger Mannheimer Hof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Royal Hotel Mannheim

Property: Leonardo Royal Hotel Mannheim
Address: Augustaanlage 4-8, 68165 Mannheim, Baden-Wurttemberg, Germany (Formerly Steigenberger Mannheimer Hof)
Region: Germany > Baden-Wurttemberg > Mannheim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Mannheim
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Leonardo Royal Hotel Mannheim 4.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Steigenberger Mannheimer Hof Mannheim
Steigenberger Mannheimer Hof Hotel Mannheim

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