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Nile Button
Bristol, United Kingdom

Best in Stuttgart

4.0 of 5 bubblesReviewed 20 Jul 2019
This is the 3rd time I have stayed here and was not disappointed. Service is excellent and rooms are great. Cleanliness is spot on. Breakfast is probably the best in town that I have found so far. Centrally located and easy to get the train station. Overall, pretty good!
Date of stay: July 2019
Trip type: Travelled on business
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin, responded to this review
Responded 22 Jul 2019
Dear Mr. Button,
thank you so much for your fantastic feedback and your valuable loyalty which we highly appreciate!
It is a pleasure for us to hear that we were able to delight you again with all of our facilities and services.
Still it is our daily ambition to exceed all of our guests expectations so we hope to welcoming you back a fourth time to delight you to 100%! In the meantime we wish you all the best and remain
with best regards
Melanie Domin
Steigenberger Graf Zeppelin
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,579)
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55 - 60 of 2,579 reviews
Reviewed 9 July 2019

This was our second time at this hotel, with the first time approx. 15 years ago. This is a very nice hotel at a great location close to downtown and the shopping district. Rooms are good and this time for €120/night well priced. Staff is friendly and professional. Parking is €20 per 24hrs at Parkhaus Zeppelin-Carrée APCOA and you can reach the hotel directly from the parking garage. During check in we were asked if we wanted to add breakfast for the next morning. We did and were given 3 options: a croissant breakfast, a continental breakfast or the breakfast buffet. Since we didn't want the full buffet we ordered the continental for € 19.95 p.p. The next morning at breakfast the staff was very friendly and attentive, but the breakfast consisted only of bread, one type of jam, chocolate paste and honey, next to tea or coffee and juice. For a € 20 continental breakfast we would have expected some more choices (cheese, meats, yoghurt or fruit). This really seemed out of balance!
The other option is the breakfast buffet for alomst €30 p.p.
All in all a good hotel that would have been great if it wasn't for that one annoyance.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank croisette2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin, responded to this reviewResponded 11 July 2019

Dear esteemed guest,
thank you very much for your good evaluation and detailed feedback!
We truly appreciate that you considered our hotel again for your visit to Stuttgart and are delighted to hear that you spent an overall enjoyable time with us. Your kind compliments towards our team we will forward with pleasure.

According to our breakfast offer it is our ambition to fulfill all of our esteemed guests' wishes. With our croissant breakfast and continental breakfast we want to offer an alternative to the unlimited buffet. We hope for your understanding that the included elements of those options are fixed - we apologize if you have not been informed about it during check in.

It would be a pleasure to welcoming you back again during your next visit to Stuttgart to delight you to 100%.
With best regards
Melanie Domin
Steigenberger Graf Zeppelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2019

The receptionist ladies and the concierge service were fantastic , very helpful, friendly and extremely efficient I will definitely use the hotel again and recommend it for my friends or business associates

Room tip: received upgrade to very nice junior suite y
Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Venture07608980399
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin, responded to this reviewResponded 9 July 2019

Dear esteemed guest,
thank you very much for your outstanding evaluation and recommendation which we highly appreciate!
We are delighted to hear that you enjoyed every detail of your stay with us and especially liked our service.
With pleasure we will share your kind compliments with all colleagues and we are already looking forward to welcoming you back soon! In the meantime we remain
with best regards
Melanie Domin
Steigenberger Graf Zeppelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

Great location on heart of Stuttgart, near the Train Station, Underground and downtown. Accommodations are very good, excellent breakfast and outstanding service staff (very polite, cordial and hospitable).

Room tip: Higher floors have less noise.
Date of stay: April 2019
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank GERSONHEINEN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graf_Zeppelin, Leiter Öffentlichkeitsarbeit at Steigenberger Graf Zeppelin, responded to this reviewResponded 9 July 2019

Dear esteemed guest,
what a fantastic feedback, thank you so much!
It is a great pleasure to hear that you spent a memorable time at Stuttgart and that our central location was a benefit for you.
We also appreciate your kind compliments towards our team and their service. Please rest assured that we will share your outstanding feedback with the whole hotel.
We hope to welcoming you back for a future occasion and remain in the meantime
with best regards
Melanie Domin
Steigenberger Graf Zeppelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

Stayed at this motel for a couple of nights and wow, really well located near the rail station and the shopping precinct. Rooms are great the food fantastic. The staff so very helpful when asked. Congratulations.

Date of stay: June 2019
2  Thank Springo1612
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graf_Zeppelin, PA to the General Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 3 July 2019

Dear Mr. Springo1612,

Thank you for your stay at Steigenberger Graf Zeppelin and your outstanding review. We really appreciate your kind acclamation and shared that with our entire team.
We hope to welcome you back soon shortly.

All the best from Stuttgart

Angelika Bross
Steigenberger Graf Zeppelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019 via mobile

This was as expected of a 5Star hotel.
Staff were great, location is perfect, it’s very clean, good bar, etc
But
For a 5star, you don’t even have tea or coffee facilites in your room ( we were in a suite too)! Secondly you can open the windows or control to aircond, so it was stinking hot in our room at night. We got NO sleep.
I expected a bit more.......oh well

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank BJandAli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graf_Zeppelin, PA to the General Manager at Steigenberger Graf Zeppelin, responded to this reviewResponded 3 July 2019

Dear BJandAli,

Thank you for preferring our hotel and for taking the time to leave a review. For we always longing to improve our service quality, this is highly appreciated.

We are more than happy to inform you that Nespresso coffee machines are already ordered and you will find them from Deluxe category and above shortly.
We apologize for the inconveniences you had due to the high temperature outside and that you needed to decide between open window and air-condition. Due to Steigenberger has a green soul, we are trying to protect the environment as good as we can. One part of that is to minimize electric power consumption. Therefore our cooling system runs only with closed windows.

Dear BJandAli, for your overall rating is positive, we hope that you will stay with us again during your next visit of Stuttgart.

We wish you a pleasant day and remain,

yours sincerely

Angelika Bross
Steigenberger Graf Zeppelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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