November 24, 2013:
BOOKING: I booked this hotel for its location and seemingly good price. A few drop down arrows online were stuck/greyed out so with this faulty system we used the phone to book the hotel for two single rooms, under two separate names for a special TOTAL rate 139euro. That still seemed clear on check in. On check out I was charged 278 euro! I had given myself plenty of time to check out because check in was so painfully slow. But despite agreements and explanations and without access to a manager (I had another 2 hours before needing to leave the hotel), there was simply no one around to refund me. I was told to write an email! Well, my first email (addressed to 3 managers) was never responded to. So I started calling weekly in December. None of my 3 calls were returned, as I had been promised AND one time I was put on hold until I couldn't hold the phone any longer. After three weeks, I wrote another email. 4 weeks after my stay I finally got a 'sorry we can't do anything or refund you' letter. So that lands me here, with my review and warning to others!
ACTUAL CHECK IN EXPERIENCE: With two persons the front desk upon check-in, it still took 20 minutes to get to the counter check in. Everyone around was annoyed and the front desk clerks were not at ease and moreover not apologetic.
CHECK OUT EXPERIENCE: With ONE person working the front desk at 5am there was again a line up as many flights leave early. I am glad I had a book with me, and I wasn't running late.
COMPUTER ROOM: Don't go unless you need a real blast from the past and don't mind dusty computers with viruses.
ROOMS: Good, big, quiet. Beautiful Bathrooms.
RESTAURANT EXPERIENCE: The service was average, but the food and drinks were excellent. What could be a sexy classy space was interrupted as a 4 year old child was running around the bar knocking things over and yelling with excitement, for most of the hour we sat there.
*Mostly pained by: I was over charged by DOUBLE despite their advertised special! And there is no recourse or consideration or return of this money after 2 months (not yet!)
- Official Description (provided by the hotel):
- The Wyndham Stuttgart Airport Messe is situated directly at the trade fair centre of Stuttgart(200m) and just a few metres from Stuttgart Airport(300m). The perfect transport connections of our hotel in Stuttgart are ideal for business travellers who want an uncomplicated journey and flexible accommodation. The Wyndham Stuttgart Airport Messe Hotel has 229 spacious rooms as well as professional business services and modern conference facilities. There are sufficient parking spaces at the hotel. Free WLAN is available at the lobby and the restaurant ... more less
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