I booked to stay at Alex30 Hostel in Stuttgart, Germany for 3 nights.
On the last night I had a heated discussion with Fred who claims to be the owner & manager. Honestly, with his customer service skills, i'd be surprised if this was true.
I owed the hostel Three (€0.03) Euro Cents. This amount came about because I had €1.40 in my wallet on my final night in Europe before returning home to the UK the next day. I was using the hostel's computers and hopped off the computer when it reached €1.40. Unfortunately, i hadn't realised that the computer timing doesn't stop when you stop using it. It proceeded to go up to €1.50 by the time I went immediately to the desk to pay. I think this is an outdated practice, but it wouldn't have been a big deal if it wasn't my last night in Europe, so I was low on coins
I explained my situation and offered the €0.07 in bronze I had. This was still not good enough and Owner/Manager, Fred threatened to kick me out of the hostel that night (occurred approximately 22:00) and then threatened to call the police when I couldn't pay the additional €0.03
Owner/Manager, Fred, said it wasn't how much I owed, but that I owed the hostel money. I wasn't exactly calm at this stage, but Owner/Manager, Fred seemed to enjoy threatening me.
Is this how he treats travellers very often? I found his behaviour reprehensible and it coloured my entire hostel stay.
- Official Description (provided by the hotel):
- Welcome to the ALEX 30 Hostel, the first hostel in Stuttgart with the service of a hotel. Our hostel is located in the center of the provincial capital Stuttgart. In our artisticly designed rooms we will provide our guests with a hotel-like service combined with very favorable prices. ... more less
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