I am currently staying with my colleagues in Movenpick, Stuttgart. Actually already booked 3 rooms.
Me and wife and one more co-worker of my company are smokers. While booking that hotel I asked smoking rooms both from booking.com and front desk. First day front desk has placed us to first floor rooms and other co-worker the third room we booked to 4th floor because of he is non-smoker.
Today after a long meeting day I came to my room and faced with a paper actual signed by front desk manager is written on it that we suppose to pay 150 EUR for deep cleaning the room due to we smoked at room. Of course we have shocked. And we brought the ashtray to reception which we found at room and asked is it really a non smoking room..
Even we have booked that room from booking.com as smoker room and first day we have stroke over that we are smoking and even all they put our co-worker to 4th floor because we asked smoking room we faced with such a situation after all tiring meetings within day.
Anyway, the only response of front desk was that they are sorry they have mistaken.
it didn't finish there. just 10 minutes ago my co-worker at 4th floor who never smoked in his life called us and told that he found the same paper in his room. who booked the room as non-smoker:)
Can you imagine? it is happening in a German Movenpick Hotel.
We are moving tomorrow morning to Berlin. We have already booked another Movenpick there which now i am trying to cancel my booking.
Our Overall Experience:
Hotel is generally cold.
Seems a designed hotel from images but it is not.
Staff is mostly smily.
Very far away from city. Especially to reach to city in rush hours takes 1-1.5 hours.
Poor management for sure.
Staff doesn't have enough english to communicate with international guests.
No any concierge...
Average breakfast even it is 22 eur.
no doors at bathrooms which is a new trend i guess.
internet totallyy a problem.
- Official Description (provided by the hotel):
- The Movenpick Hotel Stuttgart Airport & Messe in Germany is a superior hotel with direct access to the airport, the ICS International Congress Center Stuttgart, and the Messe Stuttgart. Discover a destination which gives you a perfect balance between business and leisure. Enjoy a day in Stuttgart's city center, easily accessible by car or public transportation within 20 minutes or relax in our wellness and fitness area. ... more less
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- Also Known As:
- Moevenpick Hotel Stuttgart