Stayed for 10 days in August with the family. Booked 2 rooms. Booking by phone was quick. Upon arrival were told to park and come to the reception. No one on site to pick the luggage in the afternoon. The lady serving us in tye reception on our arrival was such a helpful person. Very sweet and unfortunately I forgot her name but she is Austrian as I knew later and a gem to be appreciated in this hotel. She asked if I like to order something for the kids as they were tired from a 6 hrs road trip and maybe hungry. Smooth check in. At night we couldn't order room service after 9 pm and had to go to the lobby. At 10:15 ordered a pizza as the kitchen closes at 11. 10 minutes before 11 they come and tell us the oven broke down. Sorry no dinner for tonight. Good that my kids have already had dinner. Breakfast was good with a lot of choices. You can squeeze your own detox drink if you like or chose from what is available. Kids club was fantastic. My kids didn't want to leave the hotel all day. They can play football, bicycles or watch a movie. Staff very friendly in the kids club. Location of hotel iis excellent. Ac in room doesnt really work, you cant even find the ac opening anywhere. Points that I didn't like is that you have to get your laundry down and hand it to reception, and I felt that some of the staff are not trained well for customer service. At times I didn't feel welcomed in the pizzeria for example I waited for 10 min and no one came and then when I ask him he says we are very busy order from your room. Although inside the resturant one table was occupied and the terrace was full. I asked for spoons in my room and the lady getting it asked that if I don't return them when I am done I will pay for it in a rude way. I am paying 400 euros per night. Why would I take your spoons. Service nowadays is more important that the place. As I read earlier in the reviews if you speak the language you will be treated well. And that is true. I will come back if my kids were with me. Otherwise I will not
- Official Description (provided by the hotel):
- Hotel EDELWEISS in Berchtesgaden – the leisure hotel in the centre of town. Amongst the impressive mountains of Berchtesgaden, the hotel is located directly in the pedestrian zone. It is the perfect starting point: Everything from cafés to shops is within walking distance and the Mozart City of Salzburg can be reached in only 30 minutes by car or public transport. The hotel is furnished with great attention to detail, the rooms are comfortable and fully equipped with every comfort. We offer luxurious suites for an extra relaxing holiday. The wellness area on the 5th and 6th floor offers relaxation with mountain views. The EDELWEISS offers a 120 sqm swimming pool with massage jets and counter-current system on the 6th floor and a sauna world with almsauna, steam sauna, bio sauna, Finnish salt sauna, infrared cabin and whirlpool on the 5th floor. Our staff at the Beauty and Vital Residence will gladly pamper you with different treatments for renewing your strength and transforming you holiday into pure relaxation. We are looking forward to welcoming you. ... more less
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