We stayed for a family Christmas break but I slipped on the wet, marble steps in the sauna area on the first night. Unfortunately I severely bruised my hand which spoilt my holiday (skiing). What was particularly disappointing was that my concern over the obviously dangerous steps was dismissed. I am a fit, healthy guy who clearly bounces but I could imagine someone older and less 'bouncy' being very seriously injured.
My concern was dismissed, no apology or concern was expressed and I was made to feel unwelcome despite my care to be polite and non accusative. The Hotel manager/owner's response was arrogant and wrong. In the end, I was unable to fly (I am a pilot) for over 6 weeks because of this injury. A 'beware slippery steps' sign the wrong side of the door does not remove the danger I'm afraid.
Additionally, I felt the hotel was money-grabbing, the food was delicious but took ages to turn up (over 4 hours for one meal) and the decor uninspiring. From the inside, this hotel could have been anywhere in the world as there were few clues to it being in Bavaria.
We were charged for items we were told were free and the supplement of £200 for Christmas Eve, which I had assumed was for something special (music etc), simply went as a surcharge for being there on the day.
We booked two rooms and paid a supplement for one - which was OK but small. The other was clean but box-like and I have had better from a two star or less.
Overall, the general staff were excellent and the food very good but tiresome in delivery. The hotel was blandly decorated, the rooms tired, the management arrogant and dismissive, the atmosphere geriatric and poor value for money. The stairs in the sauna/pool area clearly dangerous as was perfectly demonstrated and the management showed little concern for the welfare of guests.
Not only would I not recommend this hotel to a friend, I would actually counsel against going there.
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- Also Known As:
- Wittelsbacher Hof Swiss Quality Hotel Garmisch-Partenkirchen, Germany - Bavaria