This hotel was a last minute booking over New Years in Garmisch. We had read multiple terrible reviews by previous guests, but we didn't have much of a choice. Germans aren't exactly known for customer service, but this was an entirely new level of hostility and rudeness.
We were four adults and we rented the apartment on the top floor. We arrived at 7 pm and walked through the restaurant in order to check in. There was nothing to indicate where to checkin. The hotel seems like an afterthought. For 15 minutes we stood there without even someone acknowledging our presence. There were four others also waiting to be helped. The waiters kept saying, "I dont do reservations." And, we were told that the owner wouldn't be there for another hour. They only gave us one key and said that's all they had. We later were able to get another. They also had not written down which room we had reserved and tried to put us in a smaller room. We had reserved the largest room in the hotel. I'm still not positive that they didn't give it to someone else.
The owner never showed his face, despite asking to talk with him. At least once, if not more, each day he would send his staff to ask if we could pay. Our card was on file and we said that we would pay at checkout. If we decided to leave early because of the terrible service, we didn't want to pay more than we needed. Plus, they had our information and at checkin they said we could pay at checkout. Finally, on the third morning we were stopped at the bottom of the stairs and told that the boss needed payment NOW, and that we could NOT pay at checkout.
In addition to everything else, the hotel is next to a church which has loud bells that start at 6 am. The rooms doesn't have an iron, hair dryer, soap, cups, phone, or anything else that normal rooms would have.
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- Also Known As:
- Gasthof Zum Rassen Garmisch-Partenkirchen, Germany - Bavaria