Just got back from a nice weekend in Munich. Stayed at the Eurostars Grand Central. Yes, I agree with plenty of the reviews. The design of the hotel is very trendy, hip, modern, noveau corporate. I liked most of it very well, but a few plants to warm the place up would not be a bad thing! :-) While we were there for leisure, I will note that the hotel is likely a good location also for Corporate Meetings and such. They have meeting rooms, a restaurant, etc. Having English-speaking staff (not uncommon in Germany, btw) is appreciated. Pets are not allowed. Cost _ 120 Euro for the night including breakfast, which I must say was decent.
Okay, now for some details:
1. Location: Close to Munich Hauptbahnhof. It's just a 10 minute walk. There are trams that you can take if you are carting a lot of luggage. The hotel is relatively close to the core of the city (1.2 kilometers to Marienplatz, for instance). So, we were pleased with the location of the hotel, overall. The immediately surrounding area is rather corporate looking and not very residential at all, but it's clean and fine.
2. Check in: The line was suprisingly long and there were just two people working at the counter (when there were three or four computers for hotel staff to use to check in people that were being unused). So, even though they knew they should be staffing the counter more, for whatever reason they determined not to staff it with more than the two who were already there. So, it took almost 20 minutes or more to check in. The person who checked us in was nearly expressionless, if polite. Not much warmth. Not much hospitatlity, as it were. He did offer us a coupon for a couple of glasses of complimentary cava which was appreciated. We certainly did not expect them to be bubbly and faux, but yet, they did not seem too happy to welcome guests to the hotel. That left an odd impression with us.
Rooms: Fantastic! Loved everything that the room had to offer. Superb bathroom. Good products. Great finishes. Modern, clean lines, spotless. Fridge in the room was nice. We did not mind the glass wall between the bedroom and bathroom, but I can understand how it might make those in platonic relationships a bit uncomfortable. It's frosted, though and there is art work that would cover most of your body from an unwanted viewing, so I would not sweat that if I were you. Great shower. Super pressure and the toilet was slightly separated from the sink area. Great lighting, as well. It helps when the hotel, itself, is brand new. We found the room to be very comfortable and attractive. No complaints, only compliments.
Hallways: Tastefully appointed with sleek lighting and nice carpet. They were quiet and well cleaned.
Restaurant for Dinner: Disaster! We had a reservation for a 7 p.m. dinner. When we got there, the restaurant was empty and really brightly lit. Mind you, it was tastefully appointed and set for dinner, but the lighting needed to be backed down. The host was talking to a few people (who we learned later were part of a party that was being held in the private area of the restaurant later that evening --- like around 7:30 p.m.). We waited for about 15 - 20 minutes for the host to acknowledge us and he did not. So, we sipped our cava (thanks to the hotel) and determined that he must really be busy. Then, next to us, there was an English family who had also been waiting for a while. They finally sat at a table.
At this point, the host rather brusquely told them to "move four tables down", with no explanation. The family politely complied. I noted to my partner with body language alone, that the host had behaved rather rudely with the family. After "being forced" to seat the English family, the host just walked past us, ignored us, ignored the fact that we had a reservation and promptly went back to his conversation with the people he was talking with ... before.
We were stunned by this appalling service. He literally walked right by us without even so much as saying hello or asking us if we wanted to be seated. So, we left and had a delightful dinner at a Vietnamese restaurant near Reichenbachstrasse.
BTW - We told the front desk about this service the next day upon check out and it seemed clear that they were as disengaged as the host of the restaurant. No explanation, no incentive (not that one was expected), no follow-up, no expression of surprise or empathy.
Here is how I see it: What happened felt bad. But, it was certainly not catastrophic. It was not the end of the world, so to speak. Sometimes these things happen. We understand. But, when the hotel staff does not particularly care to receive feedback, that's emblematic of an uncalled for hubris. They just did not really care about what happened and oddly enough, they did nothing to make us feel better or to welcome us back. If they had simply communicated with some warmth and understanding, we would have felt appreciated as guests of the hotel. That's all it would have taken, but guess what? It did not happen.
SPECIAL NOTE: I do not desire to be ugly about this potentially one-off situation, so I will still recommend this hotel to you. I only wish there was a "thumbs middle" icon on TripAdvisor, but there is not. I don't quite feel ready to condemn this hotel, but at the same time, while I will say "Yes", note that it's qualified. If ever I went back to Munich, I would stay elsewhere, simply because our memory of the place is not necessarily the most savory.
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- Also Known As:
- Eurostars Grand Central Hotel Munich